Nathaniel Pagac
hazel.schuster@yahoo.com
Showing 1 - 18 of 18
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 7/11 | Solid retailer. Not differentiated enough to recommend over alternatives. | 42311626Allergic reaction concern | Nathaniel Pagac |  Miss Amber Hintz Sr. | May 21, 2026, 4:35 AM |
| 10/11 | Already referred three friends. They all love it too. | 37348804Wrong shade sent | Nathaniel Pagac |  Darryl Jacobi | May 12, 2026, 6:51 AM |
| 10/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 84034326BOPIS pickup not ready | Nathaniel Pagac |  Kaela Friesen | May 9, 2026, 1:37 AM |
| 2/5 | Took a manual override from a manager just to refund a clearly broken product. | 99590848Insider tier issue | Nathaniel Pagac |  Mr. Eliza Gerhold IV | Apr 1, 2026, 3:07 AM |
| 4/5 | Helpful, just felt rushed at the end of the conversation. | 71826831Cancel subscription / Auto-replenish | Nathaniel Pagac |  Mr. Cade Senger | Mar 23, 2026, 10:19 AM |
| 4/5 | Resolved my question, just wish the app hadn't logged me out twice during the chat. | 12739190Cancel subscription / Auto-replenish | Nathaniel Pagac |  Faith Hilll | Feb 23, 2026, 5:31 AM |
| 10/11 | Already referred three friends. They all love it too. | 00863911Where is my order? | Nathaniel Pagac |  Yazmin Jast | Jan 27, 2026, 7:22 AM |
| 3/5 | Average. Got a partial refund instead of full and didn't really get why. | 90269877Shipping cost question | Nathaniel Pagac |  Jacklyn Dare | Jan 22, 2026, 10:22 PM |
| 3/5 | Decent. The system seemed to be slowing them down more than the issue itself. | 57613971App crashes at checkout | Nathaniel Pagac |  Vilma Gusikowski | Dec 17, 2025, 1:20 PM |
| 5/5 | Helpful, friendly, and didn't make me feel silly for asking basic skincare questions. | 43685021Cancel order request | Nathaniel Pagac |  Chaz Renner | Nov 22, 2025, 10:06 AM |
| 5/5 | Returned my serum no questions asked, refund hit my card the next day. | 93730244Price match request | Nathaniel Pagac | Vilma Gusikowski | Nov 15, 2025, 11:55 PM |
| 3/5 | Stop discontinuing products my routine depends on. | 71797783Question about product ingredients | Nathaniel Pagac | Chaz Renner | Oct 24, 2025, 1:28 PM |
| 5/5 | Customer care actually listened. Refund processed without making me jump through hoops. | 20044453Return after 30-day window | Nathaniel Pagac |  Julie Hodkiewicz | Sep 13, 2025, 8:56 AM |
| 4/5 | Mostly happy. Replacement product was sent but in the wrong shade initially. | 63291560Return after 30-day window | Nathaniel Pagac |  Ignatius Cummerata | Jul 6, 2025, 11:22 PM |
| 4/5 | Good service. Wish I'd been told upfront that my shade was on backorder. | 76835786App crashes at checkout | Nathaniel Pagac |  Mr. Skyla Trantow | Jul 6, 2025, 3:23 PM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 67137792BOPIS order cancelled at store | Nathaniel Pagac |  Amely Pacocha | Jun 17, 2025, 5:41 PM |
| 4/5 | Helpful, just felt rushed at the end of the conversation. | 64615533Pro discount enrollment | Nathaniel Pagac |  Oscar O'Hara | Jun 5, 2025, 8:41 PM |
| 5/5 | Got my address updated mid-shipment in under a minute. | 32724049Influencer code not working | Nathaniel Pagac | Faith Hilll | May 29, 2025, 8:57 PM |