Cathy O'Keefe
lynette40@gmail.com
Showing 1 - 16 of 16
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 2/5 | The refund still hasn't been processed and it's been two weeks. | 09937266Order arrived damaged | Cathy O'Keefe |  Yazmin Jast | May 12, 2026, 1:01 PM |
| 3/5 | Agent was polite but couldn't actually fix the loyalty points issue. | 76387115Loyalty points not posting | Cathy O'Keefe |  Vilma Gusikowski | May 2, 2026, 4:22 PM |
| 5/5 | Sara helped me build a gift bundle for my mom's birthday. So sweet. | 64147351Influencer code not working | Cathy O'Keefe |  Dr. Mandy McLaughlin | Apr 10, 2026, 11:02 PM |
| 5/5 | Loved that they followed up two days later to make sure the replacement arrived. | 18065737Restock alert for backorder | Cathy O'Keefe | Dr. Mandy McLaughlin | Apr 5, 2026, 10:22 PM |
| 3/5 | Helpful agent, but the underlying app issue still hasn't been fixed. | 55469945Wholesale order question | Cathy O'Keefe |  Amely Pacocha | Mar 24, 2026, 9:12 PM |
| 5/5 | Sara helped me build a gift bundle for my mom's birthday. So sweet. | 79209340Restock alert for backorder | Cathy O'Keefe |  Steve O'Conner | Mar 18, 2026, 2:07 AM |
| 3/5 | Got the replacement but it took three back-and-forths to confirm the shade. | 82488696Lost package follow-up | Cathy O'Keefe |  Garth Dooley | Jan 3, 2026, 3:27 PM |
| 4/5 | Good service. Wish I'd been told upfront that my shade was on backorder. | 73131219Shipping cost question | Cathy O'Keefe | Garth Dooley | Jan 2, 2026, 1:02 AM |
| 10/11 | The brand range alone makes it worth it. Service makes it lifelong. | 48989828Insider tier issue | Cathy O'Keefe |  Mr. Lonie Hudson | Dec 12, 2025, 6:32 PM |
| 4/5 | Good service. Wish I'd been told upfront that my shade was on backorder. | 90446335Shipping cost question | Cathy O'Keefe |  Kip Schroeder IV | Nov 23, 2025, 10:19 PM |
| 5/5 | The Beauty Advisor recommended a moisturizer for my rosacea that actually works. | 28262797Store experience feedback | Cathy O'Keefe |  Katrina Johns | Oct 5, 2025, 4:54 AM |
| 4/5 | Helpful, but the hold music in the phone queue was rough. | 32832556Foundation match help | Cathy O'Keefe |  Faith Hilll | Sep 20, 2025, 5:28 AM |
| 5/5 | Best welcome experience I've had from any beauty brand. | 88666530Store experience feedback | Cathy O'Keefe |  Oscar O'Hara | Sep 13, 2025, 3:31 PM |
| 1/5 | Tried to cancel an order 5 minutes after placing it. They shipped it anyway and now I'm stuck. | 28525300Allergic reaction concern | Cathy O'Keefe | Faith Hilll | Sep 1, 2025, 12:06 PM |
| 3/5 | The chat agent was clearly juggling other conversations. Felt impersonal. | 55371564Where is my order? | Cathy O'Keefe |  Mr. Eliza Gerhold IV | Aug 15, 2025, 1:30 PM |
| 5/5 | Couldn't be happier. They threw in extra samples I'd been wanting to try. | 38075420Item authenticity concern | Cathy O'Keefe | Yazmin Jast | May 27, 2025, 5:05 PM |