Cathy O'Keefe
lynette40@gmail.com
Showing 1 - 42 of 42
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 09937266 | Order arrived damaged | Solved | Normal | Cathy O'Keefe | — |  Yazmin Jast | fragranceinfluencer | 14h | ●Responded | 2/5 | — | — | May 10, 2026 | - | |
| 69639935 | Item authenticity concern | Solved | Normal | Cathy O'Keefe | — |  Lily Raynor | — | 22h | ○Sent, no reply | — | — | — | May 8, 2026 | - | |
| 32106530 | Allergic reaction concern | Pending | Low | Cathy O'Keefe | — | Lily Raynor | damagedrefund | - | —Skipped | — | — | — | May 5, 2026 | - | |
| 76387115 | Loyalty points not posting | Solved | Low | Cathy O'Keefe | — |  Vilma Gusikowski | — | 12h | ●Responded | 3/5 | — | — | Apr 30, 2026 | - | |
| 64147351 | Influencer code not working | Solved | Urgent | Cathy O'Keefe | — |  Dr. Mandy McLaughlin | Phone | gift-cardshippingdamaged | 1h | ●Responded | 5/5 | — | — | Apr 10, 2026 | - |
| 26477490 | App crashes at checkout | Solved | Low | Cathy O'Keefe | — |  Jacklyn Dare | Phone | damaged | 19h | ○Sent, no reply | — | — | — | Apr 9, 2026 | - |
| 18065737 | Restock alert for backorder | Solved | Low | Cathy O'Keefe | — | Dr. Mandy McLaughlin | bopisshade-match | 12h | ●Responded | 5/5 | — | — | Apr 4, 2026 | - | |
| 55469945 | Wholesale order question | Solved | Normal | Cathy O'Keefe | — |  Amely Pacocha | Chat | bopiswholesale | 1d 11h | ●Responded | 3/5 | — | — | Mar 21, 2026 | - |
| 71825358 | Loyalty points not posting | Pending | Normal | Cathy O'Keefe | — |  Steve O'Conner | shippingwholesalebopis | - | —Skipped | — | — | — | Mar 20, 2026 | - | |
| 79209340 | Restock alert for backorder | Solved | Normal | Cathy O'Keefe | — | Steve O'Conner | — | 8h | ●Responded | 5/5 | — | — | Mar 17, 2026 | - | |
| 39072136 | Missing samples in order | Solved | Normal | Cathy O'Keefe | — | Dr. Mandy McLaughlin | Chat | loyaltygift-cardreturns | 2d 9h | ⊘Not fired | — | — | — | Mar 4, 2026 | - |
| 69431738 | App crashes at checkout | Closed | Normal | Cathy O'Keefe | — |  Julie Hodkiewicz | Chat | samplesfragrance | 1d 13h | ⊘Not fired | — | — | — | Feb 21, 2026 | Mar 2, 2026 |
| 56821302 | BOPIS order cancelled at store | Open | Normal | Cathy O'Keefe | — |  Chaz Renner | Chat | shippingdamagedbopis | - | —Skipped | — | — | — | Feb 3, 2026 | - |
| 23559640 | Refund not received | Solved | Normal | Cathy O'Keefe | — |  Oscar O'Hara | Chat | fragrance | 8h | ○Sent, no reply | — | — | — | Jan 23, 2026 | - |
| 11472016 | BOPIS pickup not ready | Solved | Low | Cathy O'Keefe | — | Steve O'Conner | Chat | — | 13h | ○Sent, no reply | — | — | — | Jan 5, 2026 | - |
| 82488696 | Lost package follow-up | Solved | Urgent | Cathy O'Keefe | — |  Garth Dooley | Chat | loyaltyrefund | 20h | ●Responded | 3/5 | — | — | Jan 1, 2026 | - |
| 73131219 | Shipping cost question | Closed | Low | Cathy O'Keefe | — | Garth Dooley | Phone | influencer | 2d 15h | ●Responded | 4/5 | — | — | Dec 29, 2025 | Jan 5, 2026 |
| 23593869 | Order arrived damaged | Closed | Normal | Cathy O'Keefe | — | Oscar O'Hara | Chat | influencerrefund | 6h | ○Sent, no reply | — | — | — | Dec 20, 2025 | Dec 26, 2025 |
| 48989828 | Insider tier issue | Solved | Low | Cathy O'Keefe | — |  Mr. Lonie Hudson | Phone | — | 3h | ●Responded | 10/11 | — | — | Dec 11, 2025 | - |
| 59653743 | BOPIS pickup not ready | Solved | Normal | Cathy O'Keefe | — |  Kaela Friesen | Chat | damaged | 13h | ○Sent, no reply | — | — | — | Nov 28, 2025 | - |
| 80141720 | Return after 30-day window | Solved | Normal | Cathy O'Keefe | — |  Tommy Kuvalis | shippingloyaltyrefund | 1d | ○Sent, no reply | — | — | — | Nov 28, 2025 | - | |
| 90446335 | Shipping cost question | Solved | Low | Cathy O'Keefe | — |  Kip Schroeder IV | samplesloyaltyshade-match | 1d | ●Responded | 4/5 | — | — | Nov 21, 2025 | - | |
| 73214688 | Order arrived damaged | Closed | Normal | Cathy O'Keefe | — | Oscar O'Hara | influencervip | 2h | ○Sent, no reply | — | — | — | Nov 14, 2025 | Nov 18, 2025 | |
| 23548792 | Klarna / Afterpay split issue | Solved | Normal | Cathy O'Keefe | — | Steve O'Conner | loyalty | 1h | ○Sent, no reply | — | — | — | Oct 29, 2025 | - | |
| 25083011 | Klarna / Afterpay split issue | Pending | Normal | Cathy O'Keefe | — |  Mr. Cade Senger | Chat | bopisshade-matchdamaged | - | —Skipped | — | — | — | Oct 29, 2025 | - |
| 56311629 | Restock alert for backorder | Closed | Low | Cathy O'Keefe | — | Jacklyn Dare | gift-cardrefundinfluencer | 1d 18h | ○Sent, no reply | — | — | — | Oct 14, 2025 | Oct 17, 2025 | |
| 64098913 | Cancel order request | Solved | Normal | Cathy O'Keefe | — | Vilma Gusikowski | damaged | 6h | ○Sent, no reply | — | — | — | Oct 5, 2025 | - | |
| 28262797 | Store experience feedback | Closed | Low | Cathy O'Keefe | — |  Katrina Johns | gift-card | 3h | ●Responded | 5/5 | — | — | Oct 3, 2025 | Oct 5, 2025 | |
| 32832556 | Foundation match help | Solved | Normal | Cathy O'Keefe | — |  Faith Hilll | Chat | wholesale | 9h | ●Responded | 4/5 | — | — | Sep 19, 2025 | - |
| 88666530 | Store experience feedback | Solved | Low | Cathy O'Keefe | — | Oscar O'Hara | loyalty | 4h | ●Responded | 5/5 | — | — | Sep 11, 2025 | - | |
| 08315646 | Wholesale order question | Open | Normal | Cathy O'Keefe | — |  Darryl Jacobi | samplesgift-carddamaged | - | —Skipped | — | — | — | Sep 3, 2025 | - | |
| 28525300 | Allergic reaction concern | Solved | Normal | Cathy O'Keefe | — | Faith Hilll | refund | 2d 6h | ●Responded | 1/5 | — | — | Aug 28, 2025 | - | |
| 80095012 | Restock alert for backorder | Solved | Normal | Cathy O'Keefe | — | Jacklyn Dare | Social | — | 3h | ⊘Not fired | — | — | — | Aug 28, 2025 | - |
| 94476662 | Influencer code not working | Closed | Normal | Cathy O'Keefe | — |  Leonard Waters-Howell | Phone | refundwholesalegift-card | 1d | ⊘Not fired | — | — | — | Aug 14, 2025 | Aug 16, 2025 |
| 55371564 | Where is my order? | Closed | Normal | Cathy O'Keefe | — |  Mr. Eliza Gerhold IV | bopis | 4d 9h | ●Responded | 3/5 | — | — | Aug 10, 2025 | Aug 16, 2025 | |
| 47764503 | Allergic reaction concern | Solved | Low | Cathy O'Keefe | — | Kip Schroeder IV | samplesrefundapp | 2d 12h | ○Sent, no reply | — | — | — | Aug 3, 2025 | - | |
| 60382868 | Restock alert for backorder | Closed | Normal | Cathy O'Keefe | — | Chaz Renner | Chat | — | 15h | ○Sent, no reply | — | — | — | Jun 26, 2025 | Jun 29, 2025 |
| 67426056 | Klarna / Afterpay split issue | Closed | Low | Cathy O'Keefe | — | Mr. Eliza Gerhold IV | loyaltyreturnsdamaged | 13h | ○Sent, no reply | — | — | — | Jun 22, 2025 | Jun 25, 2025 | |
| 19572925 | Refund not received | Solved | Normal | Cathy O'Keefe | — | Yazmin Jast | Chat | — | 5h | ○Sent, no reply | — | — | — | Jun 5, 2025 | - |
| 08368059 | Influencer code not working | Solved | Normal | Cathy O'Keefe | — | Yazmin Jast | damaged | 8h | ⊘Not fired | — | — | — | May 29, 2025 | - | |
| 38075420 | Item authenticity concern | Solved | Normal | Cathy O'Keefe | — | Yazmin Jast | fragrance | 23h | ●Responded | 5/5 | — | — | May 26, 2025 | - | |
| 37606841 | Discount code not working | Pending | High | Cathy O'Keefe | — | Yazmin Jast | Chat | shade-matchshippinginfluencer | - | —Skipped | — | — | — | May 23, 2025 | - |