Mr. Luke Lakin
wm19@gmail.com
Showing 1 - 36 of 36
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 62044854 | Lost package follow-up | Open | Urgent | Mr. Luke Lakin | — |  Tommy Kuvalis | — | - | —Skipped | — | — | — | Apr 21, 2026 | - | |
| 73790411 | Pro discount enrollment | Closed | High | Mr. Luke Lakin | — |  Vilma Gusikowski | Phone | vipinfluencerfragrance | 4h | ⊘Not fired | — | — | — | Apr 8, 2026 | Apr 11, 2026 |
| 32694709 | Wrong shade sent | Solved | Normal | Mr. Luke Lakin | — |  Garth Dooley | wholesaleloyalty | 15h | ○Sent, no reply | — | — | — | Apr 8, 2026 | - | |
| 56470096 | Store experience feedback | Closed | Normal | Mr. Luke Lakin | — |  Faith Hilll | damagedgift-cardshade-match | 1d | ○Sent, no reply | — | — | — | Mar 13, 2026 | Mar 15, 2026 | |
| 30720674 | Gift card balance question | Pending | Normal | Mr. Luke Lakin | — |  Katrina Johns | gift-cardreturnsdamaged | - | —Skipped | — | — | — | Mar 6, 2026 | - | |
| 08741184 | Refund not received | Solved | Low | Mr. Luke Lakin | — | Tommy Kuvalis | Chat | bopisshippinggift-card | 22h | ○Sent, no reply | — | — | — | Mar 1, 2026 | - |
| 74612916 | App login problem | Solved | Normal | Mr. Luke Lakin | — |  Julie Hodkiewicz | returnsappgift-card | 5h | ○Sent, no reply | — | — | — | Feb 26, 2026 | - | |
| 29185563 | Restock alert for backorder | Solved | Normal | Mr. Luke Lakin | — |  Amely Pacocha | — | 7h | ⊘Not fired | — | — | — | Feb 21, 2026 | - | |
| 76991674 | Lost package follow-up | Solved | Low | Mr. Luke Lakin | — | Katrina Johns | Chat | gift-card | 2h | ●Responded | 10/11 | — | — | Jan 19, 2026 | - |
| 57305261 | Loyalty points not posting | Pending | Normal | Mr. Luke Lakin | — |  Steve O'Conner | wholesaleloyalty | - | —Skipped | — | — | — | Jan 16, 2026 | - | |
| 20622914 | Refund not received | Closed | Normal | Mr. Luke Lakin | — |  Kip Schroeder IV | influencerrefundwholesale | 1d 6h | ●Responded | 9/11 | — | — | Jan 8, 2026 | Jan 15, 2026 | |
| 15973223 | Order arrived damaged | Closed | Normal | Mr. Luke Lakin | — |  Ignatius Cummerata | Chat | — | 6h | ⊘Not fired | — | — | — | Jan 7, 2026 | Jan 11, 2026 |
| 46536693 | Gift card balance question | Closed | Normal | Mr. Luke Lakin | — |  Mr. Eliza Gerhold IV | Chat | — | 1d 19h | ⊘Not fired | — | — | — | Jan 3, 2026 | Jan 6, 2026 |
| 15566042 | Foundation match help | Solved | High | Mr. Luke Lakin | — | Kip Schroeder IV | Phone | shade-matchrefundgift-card | 1h | ○Sent, no reply | — | — | — | Dec 10, 2025 | - |
| 38289000 | Missing items in shipment | Solved | Normal | Mr. Luke Lakin | — | Ignatius Cummerata | Chat | samples | 2d 8h | ○Sent, no reply | — | — | — | Dec 9, 2025 | - |
| 52667946 | Shipping cost question | Closed | High | Mr. Luke Lakin | — |  Miss Amber Hintz Sr. | Chat | returnsfragranceapp | 13h | ⊘Not fired | — | — | — | Nov 17, 2025 | Nov 21, 2025 |
| 27198858 | Allergic reaction concern | Solved | Normal | Mr. Luke Lakin | — | Amely Pacocha | gift-cardinfluencerwholesale | 2d 1h | ●Responded | 4/5 | — | — | Oct 23, 2025 | - | |
| 75322856 | Question about product ingredients | Solved | Normal | Mr. Luke Lakin | — | Kip Schroeder IV | Chat | refundreturns | 4h | ○Sent, no reply | — | — | — | Oct 18, 2025 | - |
| 26887945 | Address change after shipping | Solved | Normal | Mr. Luke Lakin | — | Kip Schroeder IV | Chat | — | 1d 10h | ○Sent, no reply | — | — | — | Oct 16, 2025 | - |
| 68410618 | Gift card balance question | Solved | Normal | Mr. Luke Lakin | — | Garth Dooley | — | 6h | ○Sent, no reply | — | — | — | Oct 2, 2025 | - | |
| 78394905 | App crashes at checkout | Solved | Low | Mr. Luke Lakin | — |  Mr. Lonie Hudson | damaged | 2d 2h | ○Sent, no reply | — | — | — | Sep 6, 2025 | - | |
| 96056412 | Restock alert for backorder | Closed | Normal | Mr. Luke Lakin | — |  Mr. Cade Senger | shade-matchreturns | 4h | ○Sent, no reply | — | — | — | Sep 3, 2025 | Sep 7, 2025 | |
| 25211028 | Refund not received | Open | High | Mr. Luke Lakin | — | Mr. Cade Senger | Social | samples | - | —Skipped | — | — | — | Aug 19, 2025 | - |
| 70068901 | App crashes at checkout | Solved | Normal | Mr. Luke Lakin | — |  Leonard Waters-Howell | Phone | fragrancedamagedwholesale | 8h | ○Sent, no reply | — | — | — | Jul 25, 2025 | - |
| 05225573 | Order arrived damaged | Solved | High | Mr. Luke Lakin | — | Garth Dooley | Phone | appshade-match | 5h | ●Responded | 2/5 | — | — | Jul 17, 2025 | - |
| 60834982 | Missing samples in order | Solved | Urgent | Mr. Luke Lakin | — | Amely Pacocha | vip | 2d 6h | ⊘Not fired | — | — | — | Jul 17, 2025 | - | |
| 56125748 | Foundation match help | Solved | Normal | Mr. Luke Lakin | — | Mr. Eliza Gerhold IV | vipgift-card | 4h | ●Responded | 4/5 | — | — | Jul 17, 2025 | - | |
| 34890418 | Refund not received | Pending | High | Mr. Luke Lakin | — |  Chaz Renner | Chat | appdamaged | - | —Skipped | — | — | — | Jul 2, 2025 | - |
| 43803664 | Shipping cost question | Pending | Normal | Mr. Luke Lakin | — | Garth Dooley | returnsdamagedloyalty | - | —Skipped | — | — | — | Jun 25, 2025 | - | |
| 92620709 | App crashes at checkout | Solved | Low | Mr. Luke Lakin | — | Faith Hilll | Chat | returnswholesale | 6h | ●Responded | 5/5 | — | — | Jun 20, 2025 | - |
| 72151080 | Price match request | Solved | High | Mr. Luke Lakin | — |  Lily Raynor | Chat | damagedvip | 17h | ○Sent, no reply | — | — | — | Jun 11, 2025 | - |
| 89478928 | Wrong shade sent | Solved | Normal | Mr. Luke Lakin | — |  Oscar O'Hara | shade-match | 18h | ○Sent, no reply | — | — | — | Jun 10, 2025 | - | |
| 82112303 | Shipping cost question | Solved | Normal | Mr. Luke Lakin | — | Vilma Gusikowski | fragrancerefund | 6h | ●Responded | 7/11 | — | — | Jun 10, 2025 | - | |
| 50955459 | Wholesale order question | Solved | Normal | Mr. Luke Lakin | — | Steve O'Conner | shippinggift-cardvip | 1h | ○Sent, no reply | — | — | — | Jun 6, 2025 | - | |
| 68278979 | Item authenticity concern | Solved | Normal | Mr. Luke Lakin | — | Chaz Renner | Chat | vipfragrance | 21h | ○Sent, no reply | — | — | — | May 28, 2025 | - |
| 56607510 | Missing items in shipment | Solved | Normal | Mr. Luke Lakin | — | Amely Pacocha | Chat | influencershade-match | 6h | ○Sent, no reply | — | — | — | May 26, 2025 | - |