Bert Terry
dasia.littel@yahoo.com
Showing 1 - 13 of 13
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Marie answered my question about which retinol to start with. Detailed, no pressure to upsell. | 78366384Missing items in shipment | Bert Terry |  Kip Schroeder IV | May 25, 2026, 5:57 AM |
| 4/5 | Resolved fine. The first agent transferred me but the second one nailed it. | 91769920Cancel subscription / Auto-replenish | Bert Terry |  Garth Dooley | Apr 4, 2026, 4:24 AM |
| 5/5 | Helpful, friendly, and didn't make me feel silly for asking basic skincare questions. | 98334220Store experience feedback | Bert Terry |  Amely Pacocha | Mar 10, 2026, 3:54 AM |
| 5/5 | Quick, kind, and they actually solved my problem on the first message. | 36535723Lost package follow-up | Bert Terry |  Oscar O'Hara | Feb 24, 2026, 11:46 PM |
| 5/5 | Got my Insider perks set up in under a minute. | 02212498Price match request | Bert Terry |  Jacklyn Dare | Feb 15, 2026, 10:14 PM |
| 4/5 | Quick resolution, only had to enter the order number twice. | 60195463Price match request | Bert Terry |  Yazmin Jast | Dec 24, 2025, 3:05 PM |
| 2/5 | Long wait, then the agent disconnected without resolving anything. | 69918724Missing items in shipment | Bert Terry |  Lily Raynor | Dec 22, 2025, 4:16 PM |
| 4/5 | Mostly happy. Replacement product was sent but in the wrong shade initially. | 41529495App crashes at checkout | Bert Terry |  Steve O'Conner | Dec 6, 2025, 1:47 AM |
| 5/5 | Returned three items from one order with one label. Brilliant. | 96767198Foundation match help | Bert Terry | Steve O'Conner | Nov 6, 2025, 12:03 PM |
| 5/5 | Helped me find a fragrance similar to one that was discontinued. Truly thoughtful. | 40241104Restock alert for backorder | Bert Terry |  Kaela Friesen | Oct 13, 2025, 12:47 PM |
| 4/5 | Nice agent. Would have been nice to get a small gesture after the order was so delayed. | 95648596Pro discount enrollment | Bert Terry |  Julie Hodkiewicz | Sep 23, 2025, 4:23 AM |
| 4/5 | Got my refund eventually. Communication could have been a touch clearer. | 59155310Cancel subscription / Auto-replenish | Bert Terry |  Mr. Eliza Gerhold IV | Aug 9, 2025, 9:43 PM |
| 5/5 | Got my points credited back for an order I had to cancel. Super easy. | 86672274BOPIS pickup not ready | Bert Terry |  Mr. Skyla Trantow | May 25, 2025, 2:24 AM |