Martine O'Keefe
shayne55@yahoo.com
Showing 1 - 44 of 44
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 58621321 | Shipping cost question | Closed | Normal | Martine O'Keefe | — |  Miss Amber Hintz Sr. | returnswholesalebopis | 5h | ○Sent, no reply | — | — | — | May 22, 2026 | May 29, 2026 | |
| 77699220 | Wholesale order question | Solved | Normal | Martine O'Keefe | — |  Chaz Renner | Social | wholesale | 5h | ⊘Not fired | — | — | — | May 21, 2026 | - |
| 73712966 | Store experience feedback | Solved | High | Martine O'Keefe | — |  Jacklyn Dare | Social | returnsfragranceloyalty | 2h | ⊘Not fired | — | — | — | May 20, 2026 | - |
| 86819209 | Restock alert for backorder | Solved | Normal | Martine O'Keefe | — |  Faith Hilll | — | 3d | ○Sent, no reply | — | — | — | May 19, 2026 | - | |
| 04601617 | Missing samples in order | Closed | Normal | Martine O'Keefe | — |  Vilma Gusikowski | — | 2h | ○Sent, no reply | — | — | — | May 15, 2026 | May 20, 2026 | |
| 16345285 | Where is my order? | Closed | Normal | Martine O'Keefe | — |  Mr. Cade Senger | vipfragrancesamples | 3h | ●Responded | 5/5 | — | — | May 15, 2026 | May 22, 2026 | |
| 64507117 | Insider tier issue | Solved | Normal | Martine O'Keefe | — | Jacklyn Dare | Phone | refund | 6h | ●Responded | 5/5 | — | — | May 15, 2026 | - |
| 68652737 | Foundation match help | Solved | Normal | Martine O'Keefe | — |  Katrina Johns | Social | — | 3h | ⊘Not fired | — | — | — | May 8, 2026 | - |
| 69655871 | Influencer code not working | Closed | Normal | Martine O'Keefe | — | Miss Amber Hintz Sr. | gift-cardbopis | 4h | ○Sent, no reply | — | — | — | Apr 28, 2026 | May 3, 2026 | |
| 15202304 | Price match request | Closed | Normal | Martine O'Keefe | — |  Dr. Mandy McLaughlin | samplesshade-matchinfluencer | 3h | ●Responded | 9/11 | — | — | Apr 24, 2026 | Apr 29, 2026 | |
| 22058791 | Loyalty points not posting | Pending | Normal | Martine O'Keefe | — |  Garth Dooley | Phone | gift-carddamagedbopis | - | —Skipped | — | — | — | Apr 17, 2026 | - |
| 86222869 | Cancel subscription / Auto-replenish | Solved | Urgent | Martine O'Keefe | — |  Kaela Friesen | Chat | influencerwholesale | 2h | ●Responded | 4/5 | — | — | Apr 16, 2026 | - |
| 11554081 | Shipping cost question | Solved | Low | Martine O'Keefe | — |  Ignatius Cummerata | Phone | vipbopis | 1d 21h | ●Responded | 4/5 | — | — | Apr 9, 2026 | - |
| 31468798 | Allergic reaction concern | Solved | Normal | Martine O'Keefe | — |  Julie Hodkiewicz | fragrance | 1h | ●Responded | 5/5 | — | — | Feb 27, 2026 | - | |
| 86565107 | Allergic reaction concern | Solved | Low | Martine O'Keefe | — |  Amely Pacocha | Chat | — | 2h | ●Responded | 4/5 | — | — | Feb 20, 2026 | - |
| 96263933 | Discount code not working | Solved | Normal | Martine O'Keefe | — | Chaz Renner | shade-match | 12h | ○Sent, no reply | — | — | — | Feb 16, 2026 | - | |
| 63771220 | Shipping cost question | Solved | Normal | Martine O'Keefe | — | Mr. Cade Senger | gift-cardshippingapp | 5h | ○Sent, no reply | — | — | — | Feb 16, 2026 | - | |
| 67914437 | Order arrived damaged | Solved | High | Martine O'Keefe | — | Ignatius Cummerata | — | 2d 16h | ⊘Not fired | — | — | — | Jan 21, 2026 | - | |
| 67947430 | App crashes at checkout | Solved | Normal | Martine O'Keefe | — | Mr. Cade Senger | Chat | shade-matchrefundfragrance | 8d 1h | ○Sent, no reply | — | — | — | Jan 19, 2026 | - |
| 60113190 | Insider tier issue | Solved | Normal | Martine O'Keefe | — | Amely Pacocha | gift-cardloyalty | 5h | ○Sent, no reply | — | — | — | Jan 16, 2026 | - | |
| 78927195 | Restock alert for backorder | Solved | Low | Martine O'Keefe | — | Amely Pacocha | — | 15h | ●Responded | 4/5 | — | — | Jan 10, 2026 | - | |
| 75140294 | Birthday gift not received | Solved | Low | Martine O'Keefe | — | Katrina Johns | refund | 3h | ●Responded | 5/5 | — | — | Dec 31, 2025 | - | |
| 40593379 | Wholesale order question | Closed | Normal | Martine O'Keefe | — |  Mr. Lonie Hudson | Social | influencervipgift-card | 3h | ⊘Not fired | — | — | — | Dec 30, 2025 | Jan 4, 2026 |
| 37741880 | Cancel subscription / Auto-replenish | Pending | Normal | Martine O'Keefe | — | Mr. Cade Senger | — | - | —Skipped | — | — | — | Dec 27, 2025 | - | |
| 88088098 | Foundation match help | Solved | High | Martine O'Keefe | — | Dr. Mandy McLaughlin | bopisshade-match | 8h | ⊘Not fired | — | — | — | Dec 13, 2025 | - | |
| 43240105 | Address change after shipping | Pending | Urgent | Martine O'Keefe | — | Jacklyn Dare | Chat | bopisgift-cardshipping | - | —Skipped | — | — | — | Nov 25, 2025 | - |
| 74400613 | Loyalty points not posting | Solved | High | Martine O'Keefe | — | Chaz Renner | shade-matchshippingvip | 21h | ○Sent, no reply | — | — | — | Nov 4, 2025 | - | |
| 91747741 | Gift card balance question | Solved | Low | Martine O'Keefe | — |  Mr. Skyla Trantow | — | 3h | ○Sent, no reply | — | — | — | Oct 27, 2025 | - | |
| 04663299 | Item authenticity concern | Solved | Normal | Martine O'Keefe | — |  Steve O'Conner | Chat | influencersamplesloyalty | 1d | ○Sent, no reply | — | — | — | Oct 17, 2025 | - |
| 89787398 | BOPIS order cancelled at store | Solved | Low | Martine O'Keefe | — | Katrina Johns | Chat | apprefund | 2h | ⊘Not fired | — | — | — | Sep 19, 2025 | - |
| 23857922 | Price match request | Solved | Low | Martine O'Keefe | — | Steve O'Conner | fragrance | 1d 19h | ●Responded | 1/5 | — | — | Aug 29, 2025 | - | |
| 08260013 | Missing samples in order | Solved | Low | Martine O'Keefe | — | Julie Hodkiewicz | shippingfragrance | 2h | ⊘Not fired | — | — | — | Aug 26, 2025 | - | |
| 91693784 | Discount code not working | Closed | Normal | Martine O'Keefe | — | Jacklyn Dare | Chat | — | 11h | ○Sent, no reply | — | — | — | Aug 9, 2025 | Aug 14, 2025 |
| 98355050 | Missing items in shipment | Closed | High | Martine O'Keefe | — | Mr. Lonie Hudson | Phone | — | 15h | ●Responded | 4/5 | — | — | Aug 1, 2025 | Aug 6, 2025 |
| 63072661 | Item authenticity concern | Solved | Low | Martine O'Keefe | — | Ignatius Cummerata | Chat | samplesbopis | 2d 14h | ○Sent, no reply | — | — | — | Jul 31, 2025 | - |
| 96499418 | Klarna / Afterpay split issue | Solved | Normal | Martine O'Keefe | — |  Lily Raynor | Chat | wholesaledamagedreturns | 5h | ⊘Not fired | — | — | — | Jul 31, 2025 | - |
| 67225020 | Influencer code not working | Solved | Low | Martine O'Keefe | — | Amely Pacocha | Chat | returnsgift-cardshipping | 1h | ⊘Not fired | — | — | — | Jul 6, 2025 | - |
| 33279212 | Address change after shipping | Solved | Normal | Martine O'Keefe | — |  Yazmin Jast | Chat | returnsinfluencer | 4h | ●Responded | 4/11 | — | — | Jul 3, 2025 | - |
| 97785144 | Pro discount enrollment | Solved | High | Martine O'Keefe | — | Miss Amber Hintz Sr. | Phone | viployaltydamaged | 6h | ●Responded | 1/5 | — | — | Jun 26, 2025 | - |
| 54121985 | App crashes at checkout | Solved | High | Martine O'Keefe | — |  Oscar O'Hara | refund | 6h | ○Sent, no reply | — | — | — | Jun 21, 2025 | - | |
| 94494065 | Address change after shipping | Solved | Normal | Martine O'Keefe | — | Yazmin Jast | — | 2h | ⊘Not fired | — | — | — | Jun 6, 2025 | - | |
| 35044769 | Loyalty points not posting | Solved | High | Martine O'Keefe | — | Lily Raynor | Chat | influencershipping | 4d 10h | ●Responded | 3/5 | — | — | Jun 5, 2025 | - |
| 18721804 | Insider tier issue | Solved | Low | Martine O'Keefe | — | Steve O'Conner | Social | returnsdamagedvip | 20h | ⊘Not fired | — | — | — | May 24, 2025 | - |
| 38875605 | Wrong shade sent | Solved | Low | Martine O'Keefe | — | Mr. Skyla Trantow | Chat | returns | 5h | ○Sent, no reply | — | — | — | May 23, 2025 | - |