Jerry Cruickshank
pedro51@hotmail.com
Showing 1 - 12 of 12
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 3/5 | Signup was straightforward. The quiz didn't really match me. | 96616275Refund not received | Jerry Cruickshank |  Tommy Kuvalis | Apr 24, 2026, 5:21 AM |
| 2/5 | Not great. The product arrived broken, replacement also broken. | 57447779Discount code not working | Jerry Cruickshank |  Dr. Mandy McLaughlin | Apr 12, 2026, 6:20 PM |
| 1/5 | Discount code didn't work, agent blamed me for entering it wrong. It was their typo. | 69785811Pro discount enrollment | Jerry Cruickshank |  Garth Dooley | Jan 31, 2026, 8:48 AM |
| 4/5 | Good service. Wish I'd been told upfront that my shade was on backorder. | 23963382BOPIS order cancelled at store | Jerry Cruickshank |  Kip Schroeder IV | Jan 25, 2026, 1:22 PM |
| 5/5 | The Beauty Advisor recommended a moisturizer for my rosacea that actually works. | 08515192BOPIS pickup not ready | Jerry Cruickshank |  Katrina Johns | Jan 2, 2026, 7:02 AM |
| 5/5 | Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged. | 64380452Store experience feedback | Jerry Cruickshank |  Mr. Lonie Hudson | Dec 2, 2025, 7:03 PM |
| 5/5 | Replaced my damaged perfume bottle within 24 hours. So impressed. | 17640497Order arrived damaged | Jerry Cruickshank |  Kaela Friesen | Nov 10, 2025, 10:00 AM |
| 5/5 | Color match through the app worked perfectly. Foundation is spot on. | 61053299Store experience feedback | Jerry Cruickshank |  Yazmin Jast | Oct 9, 2025, 11:06 PM |
| 5/5 | Couldn't be happier. They threw in extra samples I'd been wanting to try. | 19906052Address change after shipping | Jerry Cruickshank | Katrina Johns | Aug 23, 2025, 12:01 AM |
| 1/11 | The Insider perks feel watered down compared to two years ago. | 90902120Order arrived damaged | Jerry Cruickshank |  Chaz Renner | Jul 16, 2025, 1:40 PM |
| 5/5 | Got my missing samples shipped out the same day. Thank you! | 86210092App crashes at checkout | Jerry Cruickshank |  Ignatius Cummerata | Jul 5, 2025, 1:18 AM |
| 5/5 | Honestly love the brand but the app needs a real overhaul. | 36877571Missing items in shipment | Jerry Cruickshank |  Oscar O'Hara | May 25, 2025, 8:25 AM |