Chyna Langworth
queen.shields@gmail.com
Showing 1 - 20 of 20
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Easy chat experience. Captcha at the start was annoying. | 45887296Birthday gift not received | Chyna Langworth |  Faith Hilll | Apr 22, 2026, 1:04 AM |
| 5/5 | Resolved the discount code issue and added bonus points for the trouble. 10/10. | 90322746Missing items in shipment | Chyna Langworth |  Ignatius Cummerata | Apr 11, 2026, 2:48 AM |
| 9/11 | The selection, the service, the app — all top tier. | 01785034Cancel subscription / Auto-replenish | Chyna Langworth |  Oscar O'Hara | Jan 14, 2026, 6:43 PM |
| 1/5 | Order was a gift, arrived two weeks late and damaged, and no one cared. | 99886770App login problem | Chyna Langworth |  Kip Schroeder IV | Jan 10, 2026, 7:44 AM |
| 5/5 | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 26288494Store experience feedback | Chyna Langworth |  Jacklyn Dare | Jan 1, 2026, 6:31 AM |
| 2/5 | Didn't honor the price match. Felt nickel-and-dimed. | 02918517Missing items in shipment | Chyna Langworth |  Tommy Kuvalis | Oct 23, 2025, 6:02 PM |
| 1/5 | The agent argued with me over a clearly broken seal on the product. | 49125055Lost package follow-up | Chyna Langworth |  Vilma Gusikowski | Oct 21, 2025, 11:02 PM |
| 9/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 61853463Klarna / Afterpay split issue | Chyna Langworth | Kip Schroeder IV | Sep 21, 2025, 8:18 AM |
| 4/5 | Pleasant experience. App is great, website still a bit clunky on mobile. | 75009527Question about product ingredients | Chyna Langworth | Vilma Gusikowski | Sep 17, 2025, 12:56 AM |
| 5/5 | Returned three items from one order with one label. Brilliant. | 64151632BOPIS order cancelled at store | Chyna Langworth |  Mr. Skyla Trantow | Sep 11, 2025, 1:32 PM |
| 10/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 02486942BOPIS order cancelled at store | Chyna Langworth |  Mr. Eliza Gerhold IV | Aug 31, 2025, 8:22 PM |
| 5/5 | Quick, kind, and they actually solved my problem on the first message. | 59226029Return after 30-day window | Chyna Langworth |  Miss Amber Hintz Sr. | Aug 30, 2025, 10:53 PM |
| 5/5 | Resolved my issue and even taught me how to use the new app features. Excellent. | 85586797Allergic reaction concern | Chyna Langworth |  Amely Pacocha | Aug 18, 2025, 7:09 PM |
| 5/5 | Replaced my damaged perfume bottle within 24 hours. So impressed. | 03070043Order arrived damaged | Chyna Langworth |  Dr. Mandy McLaughlin | Aug 12, 2025, 9:08 PM |
| 5/5 | They reshipped my order overnight after the package was lost. Top tier. | 40718951Refund not received | Chyna Langworth | Mr. Eliza Gerhold IV | Jul 27, 2025, 10:51 AM |
| 5/5 | Amazing service! Sara helped me find the perfect foundation match over chat. | 20651715App crashes at checkout | Chyna Langworth | Mr. Skyla Trantow | Jul 26, 2025, 3:48 PM |
| 5/5 | Honestly the best customer service in beauty. Always feels personal. | 14815300Order arrived damaged | Chyna Langworth |  Eula McKenzie | Jul 23, 2025, 9:26 PM |
| 4/5 | Easy chat experience. Captcha at the start was annoying. | 51261741Order arrived damaged | Chyna Langworth |  Steve O'Conner | Jul 10, 2025, 11:18 PM |
| 3/5 | Resolved after a long wait. Process needs streamlining. | 90565230App login problem | Chyna Langworth | Mr. Eliza Gerhold IV | Jun 2, 2025, 1:20 PM |
| 4/5 | Great overall, just took a bit longer than I expected on chat. | 98463609Item authenticity concern | Chyna Langworth |  Kaela Friesen | May 29, 2025, 10:57 AM |