Bette Schaden
nicolas76@gmail.com
Showing 1 - 17 of 17
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Pretty good. Sara was nice, the system glitched once but she powered through. | 25687960BOPIS order cancelled at store | Bette Schaden |  Mr. Lonie Hudson | May 17, 2026, 3:13 AM |
| 4/5 | Smaller sample sizes that aren't single-use. | 91047916App crashes at checkout | Bette Schaden |  Dr. Mandy McLaughlin | Mar 28, 2026, 5:04 PM |
| 5/5 | Quick, kind, and they actually solved my problem on the first message. | 81213118App crashes at checkout | Bette Schaden |  Kaela Friesen | Mar 19, 2026, 4:34 PM |
| 1/5 | Better samples program — let me actually pick what I want to try. | 85066237Missing items in shipment | Bette Schaden |  Ignatius Cummerata | Mar 10, 2026, 6:29 AM |
| 1/5 | Twelve days of back-and-forth and the issue is still not resolved. | 82375575Pro discount enrollment | Bette Schaden |  Mr. Cade Senger | Feb 26, 2026, 6:56 PM |
| 5/5 | Quick, frictionless. Bookmarking my next return. | 60938609Wholesale order question | Bette Schaden |  Katrina Johns | Feb 12, 2026, 2:32 AM |
| 5/5 | Returned my serum no questions asked, refund hit my card the next day. | 27240412Allergic reaction concern | Bette Schaden |  Eula McKenzie | Jan 18, 2026, 5:04 AM |
| 9/11 | Best in class. The app is genuinely beautiful and useful. | 66360226Gift card balance question | Bette Schaden | Kaela Friesen | Jan 11, 2026, 11:45 AM |
| 4/5 | Pleasant experience. App is great, website still a bit clunky on mobile. | 53214384Cancel subscription / Auto-replenish | Bette Schaden |  Mr. Skyla Trantow | Nov 5, 2025, 5:44 PM |
| 10/11 | Best in class. The app is genuinely beautiful and useful. | 26405294Wrong shade sent | Bette Schaden | Mr. Cade Senger | Nov 3, 2025, 6:52 PM |
| 1/5 | Make the chat agents actually empowered to make refund decisions. | 81546656Price match request | Bette Schaden |  Garth Dooley | Sep 27, 2025, 1:50 PM |
| 9/11 | Bloom understands what a beauty customer actually wants. | 48116160Item authenticity concern | Bette Schaden |  Leonard Waters-Howell | Sep 17, 2025, 11:09 AM |
| 5/5 | Helpful, friendly, and didn't make me feel silly for asking basic skincare questions. | 52435680Pro discount enrollment | Bette Schaden | Katrina Johns | Jul 19, 2025, 3:24 PM |
| 4/5 | Helpful, just felt rushed at the end of the conversation. | 48834287Pro discount enrollment | Bette Schaden | Dr. Mandy McLaughlin | Jul 16, 2025, 2:05 AM |
| 10/11 | I tell everyone — Bloom is doing beauty retail right. | 72084883Klarna / Afterpay split issue | Bette Schaden | Dr. Mandy McLaughlin | Jul 6, 2025, 12:57 PM |
| 5/5 | Loved that they followed up two days later to make sure the replacement arrived. | 39353769Shipping cost question | Bette Schaden |  Jacklyn Dare | Jun 28, 2025, 12:11 AM |
| 5/5 | Honestly the best customer service in beauty. Always feels personal. | 51659648Missing items in shipment | Bette Schaden |  Yazmin Jast | Jun 13, 2025, 6:39 PM |