Fleta Cassin-Rippin MD
corey_nikolaus21@yahoo.com
Showing 1 - 16 of 16
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 10/11 | The Elite tier perks are worth every dollar of lifetime spend. | 41696432Insider tier issue | Fleta Cassin-Rippin MD |  Tommy Kuvalis | Apr 30, 2026, 1:59 PM |
| 4/5 | Order arrived fine, agent was helpful when one product was missing. | 82927104Price match request | Fleta Cassin-Rippin MD |  Leonard Waters-Howell | Mar 7, 2026, 7:27 PM |
| 4/11 | Pricing has crept up and the value isn't there anymore. | 27796002Wrong shade sent | Fleta Cassin-Rippin MD |  Eula McKenzie | Mar 4, 2026, 8:00 PM |
| 3/5 | The app return flow kept timing out, had to chat in to finish it. | 64629575Birthday gift not received | Fleta Cassin-Rippin MD |  Kip Schroeder IV | Feb 10, 2026, 10:07 PM |
| 4/11 | Quality of CS team has dropped. Used to be great. | 23158088Refund not received | Fleta Cassin-Rippin MD |  Katrina Johns | Jan 14, 2026, 11:13 AM |
| 10/11 | The brand range alone makes it worth it. Service makes it lifelong. | 31226806Store experience feedback | Fleta Cassin-Rippin MD |  Darryl Jacobi | Dec 29, 2025, 7:51 PM |
| 4/5 | Resolved fine. The first agent transferred me but the second one nailed it. | 57694018Refund not received | Fleta Cassin-Rippin MD |  Mr. Cade Senger | Nov 30, 2025, 7:17 PM |
| 4/5 | Great overall, just took a bit longer than I expected on chat. | 34272159Klarna / Afterpay split issue | Fleta Cassin-Rippin MD |  Kaela Friesen | Nov 5, 2025, 7:09 PM |
| 5/5 | Helpful, friendly, and didn't make me feel silly for asking basic skincare questions. | 80689230Cancel subscription / Auto-replenish | Fleta Cassin-Rippin MD |  Oscar O'Hara | Oct 25, 2025, 11:01 AM |
| 10/11 | Best in class. The app is genuinely beautiful and useful. | 25222022Refund not received | Fleta Cassin-Rippin MD |  Vilma Gusikowski | Oct 20, 2025, 10:12 PM |
| 10/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 89362633Address change after shipping | Fleta Cassin-Rippin MD | Oscar O'Hara | Oct 6, 2025, 7:15 PM |
| 3/5 | Resolved but I had to dig for the right form. | 41577733BOPIS order cancelled at store | Fleta Cassin-Rippin MD |  Faith Hilll | Aug 30, 2025, 1:12 PM |
| 4/5 | Helpful, just felt rushed at the end of the conversation. | 88026433Klarna / Afterpay split issue | Fleta Cassin-Rippin MD |  Steve O'Conner | Aug 26, 2025, 2:01 AM |
| 4/5 | Smooth chat. Just had to scroll to find the right help article first. | 13202399BOPIS pickup not ready | Fleta Cassin-Rippin MD | Katrina Johns | Jul 25, 2025, 7:12 PM |
| 5/5 | Two clicks and my Insider tier was restored. Zero friction. | 64413065Question about product ingredients | Fleta Cassin-Rippin MD |  Lily Raynor | Jun 19, 2025, 10:22 AM |
| 4/5 | Refund process was straightforward, just took a beat to find the right link. | 46822508Store experience feedback | Fleta Cassin-Rippin MD |  Chaz Renner | Jun 6, 2025, 6:07 AM |