Dr. Carlie Kovacek
ebony7@hotmail.com
Showing 1 - 36 of 36
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 60427854 | Item authenticity concern | Solved | Normal | Dr. Carlie Kovacek | — |  Oscar O'Hara | — | 2d 21h | ●Responded | 7/11 | — | — | May 17, 2026 | - | |
| 37852080 | BOPIS order cancelled at store | Pending | High | Dr. Carlie Kovacek | — |  Ignatius Cummerata | shippingapp | - | —Skipped | — | — | — | May 15, 2026 | - | |
| 17826002 | Loyalty points not posting | Closed | Low | Dr. Carlie Kovacek | — |  Amely Pacocha | Social | vip | 11h | ⊘Not fired | — | — | — | May 5, 2026 | May 8, 2026 |
| 80115747 | Loyalty points not posting | Solved | Normal | Dr. Carlie Kovacek | — | Oscar O'Hara | Chat | samples | 1d 14h | ●Responded | 4/5 | — | — | Apr 11, 2026 | - |
| 00174930 | BOPIS pickup not ready | Solved | Normal | Dr. Carlie Kovacek | — |  Garth Dooley | Chat | samples | 6h | ○Sent, no reply | — | — | — | Apr 11, 2026 | - |
| 55654857 | Where is my order? | Closed | Normal | Dr. Carlie Kovacek | — |  Mr. Skyla Trantow | — | 1h | ○Sent, no reply | — | — | — | Apr 2, 2026 | Apr 8, 2026 | |
| 96666266 | Pro discount enrollment | Solved | High | Dr. Carlie Kovacek | — |  Dr. Mandy McLaughlin | shade-matchvip | 6h | ○Sent, no reply | — | — | — | Mar 25, 2026 | - | |
| 20955936 | Wrong shade sent | Closed | Normal | Dr. Carlie Kovacek | — |  Eula McKenzie | shade-matchwholesale | 6h | ○Sent, no reply | — | — | — | Mar 24, 2026 | Mar 26, 2026 | |
| 07235765 | Loyalty points not posting | Solved | Normal | Dr. Carlie Kovacek | — |  Leonard Waters-Howell | loyaltyinfluencer | 3d 23h | ○Sent, no reply | — | — | — | Feb 17, 2026 | - | |
| 55585432 | Cancel subscription / Auto-replenish | Solved | Normal | Dr. Carlie Kovacek | — |  Darryl Jacobi | Chat | vipreturns | 9h | ○Sent, no reply | — | — | — | Feb 14, 2026 | - |
| 84971540 | Restock alert for backorder | Open | Normal | Dr. Carlie Kovacek | — |  Chaz Renner | — | - | —Skipped | — | — | — | Feb 11, 2026 | - | |
| 13839002 | Loyalty points not posting | Closed | Low | Dr. Carlie Kovacek | — | Oscar O'Hara | Chat | influencershippingsamples | 2d 16h | ○Sent, no reply | — | — | — | Feb 11, 2026 | Feb 18, 2026 |
| 11591238 | App crashes at checkout | Pending | Normal | Dr. Carlie Kovacek | — |  Mr. Lonie Hudson | samplesvipinfluencer | - | —Skipped | — | — | — | Feb 5, 2026 | - | |
| 95050676 | Lost package follow-up | Solved | Normal | Dr. Carlie Kovacek | — | Chaz Renner | influencerfragrance | 6h | ○Sent, no reply | — | — | — | Jan 6, 2026 | - | |
| 63375679 | Missing samples in order | Solved | Low | Dr. Carlie Kovacek | — | Leonard Waters-Howell | — | 5h | ●Responded | 5/5 | — | — | Jan 4, 2026 | - | |
| 16948972 | Question about product ingredients | Solved | Low | Dr. Carlie Kovacek | — | Chaz Renner | refundwholesaleshipping | 3h | ●Responded | 4/5 | — | — | Dec 21, 2025 | - | |
| 42870454 | Item authenticity concern | Closed | Urgent | Dr. Carlie Kovacek | — | Mr. Skyla Trantow | — | 20h | ●Responded | 3/5 | — | — | Nov 17, 2025 | Nov 25, 2025 | |
| 77843947 | App crashes at checkout | Open | Low | Dr. Carlie Kovacek | — |  Yazmin Jast | influencersamples | - | —Skipped | — | — | — | Nov 6, 2025 | - | |
| 60131870 | Return after 30-day window | Closed | Low | Dr. Carlie Kovacek | — | Mr. Lonie Hudson | Phone | — | 12h | ○Sent, no reply | — | — | — | Oct 31, 2025 | Nov 5, 2025 |
| 21257644 | Price match request | Solved | Urgent | Dr. Carlie Kovacek | — | Mr. Lonie Hudson | Phone | app | 3d | ○Sent, no reply | — | — | — | Oct 31, 2025 | - |
| 42477641 | Klarna / Afterpay split issue | Closed | Normal | Dr. Carlie Kovacek | — |  Tommy Kuvalis | gift-card | 4h | ○Sent, no reply | — | — | — | Oct 28, 2025 | Nov 2, 2025 | |
| 41340924 | App login problem | Closed | Low | Dr. Carlie Kovacek | — | Eula McKenzie | Chat | loyaltydamagedshade-match | 4h | ●Responded | 4/5 | — | — | Oct 21, 2025 | Oct 24, 2025 |
| 37653008 | Insider tier issue | Closed | Urgent | Dr. Carlie Kovacek | — | Tommy Kuvalis | Social | — | 4d 16h | ⊘Not fired | — | — | — | Oct 19, 2025 | Oct 30, 2025 |
| 13363739 | Store experience feedback | Pending | High | Dr. Carlie Kovacek | — | Mr. Lonie Hudson | — | - | —Skipped | — | — | — | Sep 22, 2025 | - | |
| 34109022 | Restock alert for backorder | Solved | Low | Dr. Carlie Kovacek | — |  Mr. Cade Senger | Chat | wholesaleapp | 3h | ○Sent, no reply | — | — | — | Sep 19, 2025 | - |
| 14312070 | Wrong shade sent | Solved | Normal | Dr. Carlie Kovacek | — |  Vilma Gusikowski | Chat | appwholesaleinfluencer | 16h | ○Sent, no reply | — | — | — | Sep 12, 2025 | - |
| 82082888 | Store experience feedback | Solved | Normal | Dr. Carlie Kovacek | — | Mr. Lonie Hudson | — | 2d 3h | ○Sent, no reply | — | — | — | Sep 10, 2025 | - | |
| 74404494 | BOPIS pickup not ready | Solved | Normal | Dr. Carlie Kovacek | — | Vilma Gusikowski | viployaltyinfluencer | 15h | ●Responded | 2/5 | — | — | Sep 6, 2025 | - | |
| 42786549 | Missing samples in order | Solved | Normal | Dr. Carlie Kovacek | — |  Jacklyn Dare | Chat | gift-cardshipping | 3h | ○Sent, no reply | — | — | — | Sep 5, 2025 | - |
| 91642124 | Wholesale order question | Solved | Normal | Dr. Carlie Kovacek | — | Yazmin Jast | Chat | — | 7h | ○Sent, no reply | — | — | — | Aug 17, 2025 | - |
| 09254168 | Question about product ingredients | Solved | Normal | Dr. Carlie Kovacek | — | Mr. Lonie Hudson | Phone | — | 1d 18h | ●Responded | 4/11 | — | — | Jul 16, 2025 | - |
| 73518495 | Missing items in shipment | Pending | Low | Dr. Carlie Kovacek | — | Chaz Renner | shade-match | - | —Skipped | — | — | — | Jun 19, 2025 | - | |
| 47561817 | App login problem | Pending | Normal | Dr. Carlie Kovacek | — | Amely Pacocha | Chat | wholesaleappshipping | - | —Skipped | — | — | — | Jun 13, 2025 | - |
| 82297548 | Allergic reaction concern | Closed | Normal | Dr. Carlie Kovacek | — | Leonard Waters-Howell | Phone | — | 13h | ○Sent, no reply | — | — | — | Jun 12, 2025 | Jun 18, 2025 |
| 82572490 | Foundation match help | Solved | High | Dr. Carlie Kovacek | — |  Steve O'Conner | Chat | returnsshippinginfluencer | 9h | ⊘Not fired | — | — | — | May 30, 2025 | - |
| 87063825 | App login problem | Closed | Low | Dr. Carlie Kovacek | — | Vilma Gusikowski | Phone | gift-cardshipping | 1h | ●Responded | 4/5 | — | — | May 29, 2025 | Jun 4, 2025 |