Kristian Shanahan
angelo38@hotmail.com
Showing 1 - 20 of 20
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 3/5 | Resolved after a long wait. Process needs streamlining. | 37454490Missing samples in order | Kristian Shanahan |  Oscar O'Hara | May 7, 2026, 9:22 PM |
| 5/5 | Returned my serum no questions asked, refund hit my card the next day. | 19363965Address change after shipping | Kristian Shanahan |  Yazmin Jast | May 2, 2026, 4:32 PM |
| 5/5 | Onboarding was so smooth. Love the personalized routine builder. | 05350276Loyalty points not posting | Kristian Shanahan |  Darryl Jacobi | Apr 24, 2026, 11:28 AM |
| 5/5 | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 61378880Cancel subscription / Auto-replenish | Kristian Shanahan |  Katrina Johns | Apr 6, 2026, 11:46 PM |
| 3/5 | Okay experience. The chat felt scripted, didn't really listen at first. | 23753892Address change after shipping | Kristian Shanahan | Oscar O'Hara | Mar 7, 2026, 12:51 PM |
| 10/11 | Best in class. The app is genuinely beautiful and useful. | 93741080App login problem | Kristian Shanahan |  Mr. Eliza Gerhold IV | Mar 1, 2026, 12:51 PM |
| 5/5 | Their chatbot actually solved my problem before a human was needed. | 97007191Missing samples in order | Kristian Shanahan |  Mr. Lonie Hudson | Dec 27, 2025, 7:01 AM |
| 1/5 | App charged me for an order that never shipped and support won't help. | 94272962Wholesale order question | Kristian Shanahan |  Mr. Skyla Trantow | Dec 24, 2025, 3:40 AM |
| 1/5 | Honestly easier to just dispute the charge than work with their team. | 16625306Wrong shade sent | Kristian Shanahan |  Mr. Cade Senger | Dec 9, 2025, 10:28 PM |
| 4/5 | Resolved fine. The first agent transferred me but the second one nailed it. | 93582680Question about product ingredients | Kristian Shanahan |  Miss Amber Hintz Sr. | Nov 19, 2025, 3:22 AM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 88993091BOPIS order cancelled at store | Kristian Shanahan |  Faith Hilll | Oct 25, 2025, 12:35 PM |
| 5/5 | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 66341884Cancel order request | Kristian Shanahan | Mr. Skyla Trantow | Oct 14, 2025, 9:59 PM |
| 5/5 | Loved that they followed up two days later to make sure the replacement arrived. | 71650713Where is my order? | Kristian Shanahan |  Julie Hodkiewicz | Sep 15, 2025, 9:56 AM |
| 3/5 | Onboarding was fine. Not memorable in either direction. | 31493327App login problem | Kristian Shanahan | Mr. Cade Senger | Sep 11, 2025, 10:32 PM |
| 7/11 | I'm a regular customer but I don't evangelize. | 46101218Missing samples in order | Kristian Shanahan |  Amely Pacocha | Sep 11, 2025, 9:22 PM |
| 5/5 | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 41778146Missing samples in order | Kristian Shanahan | Miss Amber Hintz Sr. | Aug 16, 2025, 8:24 PM |
| 5/5 | Two clicks and my Insider tier was restored. Zero friction. | 90971553Lost package follow-up | Kristian Shanahan | Oscar O'Hara | Aug 6, 2025, 2:58 PM |
| 5/5 | Customer care actually listened. Refund processed without making me jump through hoops. | 84102716Wrong shade sent | Kristian Shanahan |  Leonard Waters-Howell | Jul 27, 2025, 4:22 PM |
| 4/5 | The product swap went through. Wish the email confirmations were faster. | 61052247Question about product ingredients | Kristian Shanahan |  Garth Dooley | Jul 24, 2025, 3:28 PM |
| 7/11 | Decent enough. The app has bugs sometimes. | 64961599App login problem | Kristian Shanahan |  Ignatius Cummerata | Jul 13, 2025, 11:45 AM |