Gretchen Wehner
celestino45@gmail.com
Showing 1 - 41 of 41
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56539261 | BOPIS order cancelled at store | Solved | Urgent | Gretchen Wehner | — |  Jacklyn Dare | — | 4d 1h | ○Sent, no reply | — | — | — | May 21, 2026 | - | |
| 07758326 | Gift card balance question | Solved | Low | Gretchen Wehner | — |  Mr. Skyla Trantow | Phone | influencervip | 1d | ○Sent, no reply | — | — | — | May 16, 2026 | - |
| 14253431 | Order arrived damaged | Solved | Low | Gretchen Wehner | — |  Kaela Friesen | vipfragrance | 1d 16h | ●Responded | 1/5 | — | — | May 11, 2026 | - | |
| 57674995 | Gift card balance question | Closed | Normal | Gretchen Wehner | — |  Julie Hodkiewicz | shipping | 1h | ●Responded | 5/5 | — | — | May 5, 2026 | May 11, 2026 | |
| 48034016 | Missing samples in order | Solved | Low | Gretchen Wehner | — |  Darryl Jacobi | — | 16h | ⊘Not fired | — | — | — | Apr 25, 2026 | - | |
| 27966173 | Missing items in shipment | Closed | High | Gretchen Wehner | — |  Garth Dooley | — | 11h | ○Sent, no reply | — | — | — | Apr 20, 2026 | Apr 24, 2026 | |
| 44313100 | Address change after shipping | Solved | High | Gretchen Wehner | — | Jacklyn Dare | Chat | — | 1d 22h | ○Sent, no reply | — | — | — | Apr 17, 2026 | - |
| 44877804 | Address change after shipping | Solved | Normal | Gretchen Wehner | — |  Mr. Eliza Gerhold IV | returnsvip | 6h | ○Sent, no reply | — | — | — | Apr 11, 2026 | - | |
| 75321129 | Lost package follow-up | Solved | Normal | Gretchen Wehner | — |  Mr. Cade Senger | — | 1d 15h | ○Sent, no reply | — | — | — | Mar 5, 2026 | - | |
| 68855383 | Missing samples in order | Solved | Normal | Gretchen Wehner | — | Mr. Eliza Gerhold IV | shade-match | 3h | ⊘Not fired | — | — | — | Feb 28, 2026 | - | |
| 23404048 | Lost package follow-up | Solved | Low | Gretchen Wehner | — |  Ignatius Cummerata | Phone | appshade-matchdamaged | 12h | ○Sent, no reply | — | — | — | Feb 26, 2026 | - |
| 19489543 | Foundation match help | Solved | Urgent | Gretchen Wehner | — | Kaela Friesen | wholesale | 4h | ○Sent, no reply | — | — | — | Feb 16, 2026 | - | |
| 64945855 | Refund not received | Closed | Normal | Gretchen Wehner | — |  Mr. Lonie Hudson | damaged | 2h | ○Sent, no reply | — | — | — | Feb 10, 2026 | Feb 12, 2026 | |
| 72965727 | Return after 30-day window | Pending | Low | Gretchen Wehner | — | Julie Hodkiewicz | samplesloyalty | - | —Skipped | — | — | — | Feb 6, 2026 | - | |
| 33252451 | Missing samples in order | Solved | Normal | Gretchen Wehner | — |  Faith Hilll | Chat | returnsshade-match | 10h | ⊘Not fired | — | — | — | Feb 3, 2026 | - |
| 93117080 | Wrong shade sent | Solved | Low | Gretchen Wehner | — | Kaela Friesen | Phone | influencerloyaltywholesale | 3h | ●Responded | 5/5 | — | — | Jan 31, 2026 | - |
| 25201333 | Birthday gift not received | Solved | Normal | Gretchen Wehner | — |  Amely Pacocha | bopis | 9h | ○Sent, no reply | — | — | — | Jan 7, 2026 | - | |
| 94736917 | Pro discount enrollment | Closed | Low | Gretchen Wehner | — |  Miss Amber Hintz Sr. | Chat | returnsfragrance | 2d 10h | ○Sent, no reply | — | — | — | Jan 5, 2026 | Jan 15, 2026 |
| 91155681 | Missing items in shipment | Solved | Normal | Gretchen Wehner | — | Darryl Jacobi | Chat | — | 6h | ○Sent, no reply | — | — | — | Nov 23, 2025 | - |
| 92359532 | App login problem | Closed | Normal | Gretchen Wehner | — | Julie Hodkiewicz | Chat | — | 1d | ○Sent, no reply | — | — | — | Nov 21, 2025 | Nov 28, 2025 |
| 04389779 | Pro discount enrollment | Closed | High | Gretchen Wehner | — | Darryl Jacobi | samplesappgift-card | 13h | ○Sent, no reply | — | — | — | Nov 20, 2025 | Nov 25, 2025 | |
| 40472860 | Question about product ingredients | Solved | Normal | Gretchen Wehner | — |  Chaz Renner | Chat | appvipshade-match | 3d | ○Sent, no reply | — | — | — | Nov 20, 2025 | - |
| 95295739 | Loyalty points not posting | Closed | Normal | Gretchen Wehner | — |  Kip Schroeder IV | damagedshade-matchgift-card | 4h | ⊘Not fired | — | — | — | Nov 12, 2025 | Nov 13, 2025 | |
| 08187236 | Gift card balance question | Closed | High | Gretchen Wehner | — | Kip Schroeder IV | — | 11h | ○Sent, no reply | — | — | — | Oct 31, 2025 | Nov 5, 2025 | |
| 17673349 | Cancel subscription / Auto-replenish | Closed | Normal | Gretchen Wehner | — |  Yazmin Jast | Phone | vipapp | 1h | ●Responded | 5/5 | — | — | Oct 19, 2025 | Oct 20, 2025 |
| 07249475 | Store experience feedback | Open | Normal | Gretchen Wehner | — |  Katrina Johns | — | - | —Skipped | — | — | — | Sep 30, 2025 | - | |
| 43707005 | Refund not received | Solved | Low | Gretchen Wehner | — | Mr. Lonie Hudson | fragranceshade-match | 4h | ○Sent, no reply | — | — | — | Sep 15, 2025 | - | |
| 48017889 | Pro discount enrollment | Solved | Low | Gretchen Wehner | — | Kaela Friesen | refund | 14h | ●Responded | 5/5 | — | — | Sep 12, 2025 | - | |
| 89469798 | Store experience feedback | Closed | Normal | Gretchen Wehner | — | Mr. Skyla Trantow | wholesale | 4h | ○Sent, no reply | — | — | — | Sep 8, 2025 | Sep 11, 2025 | |
| 44527251 | App login problem | Open | Normal | Gretchen Wehner | — | Mr. Lonie Hudson | Social | appbopissamples | - | —Skipped | — | — | — | Aug 30, 2025 | - |
| 93318534 | Address change after shipping | Solved | Normal | Gretchen Wehner | — | Darryl Jacobi | appvipfragrance | 2h | ○Sent, no reply | — | — | — | Aug 26, 2025 | - | |
| 35369876 | Wrong shade sent | Solved | Normal | Gretchen Wehner | — |  Vilma Gusikowski | bopisshade-match | 4h | ○Sent, no reply | — | — | — | Aug 18, 2025 | - | |
| 31215948 | Discount code not working | Solved | Normal | Gretchen Wehner | — | Mr. Lonie Hudson | — | 2h | ○Sent, no reply | — | — | — | Aug 11, 2025 | - | |
| 06808592 | Refund not received | Solved | High | Gretchen Wehner | — | Faith Hilll | Chat | wholesaleshade-match | 5h | ○Sent, no reply | — | — | — | Aug 5, 2025 | - |
| 14213145 | Pro discount enrollment | Closed | Normal | Gretchen Wehner | — | Garth Dooley | Chat | damagedrefund | 1d 7h | ●Responded | 3/5 | — | — | Jul 17, 2025 | Jul 22, 2025 |
| 24667356 | BOPIS order cancelled at store | Closed | Normal | Gretchen Wehner | — | Jacklyn Dare | vip | 4h | ○Sent, no reply | — | — | — | Jul 8, 2025 | Jul 10, 2025 | |
| 66873758 | Restock alert for backorder | Closed | Low | Gretchen Wehner | — | Chaz Renner | Chat | influencergift-card | 13h | ○Sent, no reply | — | — | — | Jul 5, 2025 | Jul 11, 2025 |
| 97696408 | Gift card balance question | Closed | Normal | Gretchen Wehner | — | Vilma Gusikowski | appfragrance | 4h | ○Sent, no reply | — | — | — | Jul 2, 2025 | Jul 7, 2025 | |
| 83673631 | Cancel order request | Closed | Normal | Gretchen Wehner | — | Jacklyn Dare | Chat | vip | 1h | ○Sent, no reply | — | — | — | Jun 28, 2025 | Jun 29, 2025 |
| 39315683 | Store experience feedback | Solved | Normal | Gretchen Wehner | — | Chaz Renner | Chat | — | 14h | ⊘Not fired | — | — | — | Jun 27, 2025 | - |
| 65011243 | Item authenticity concern | Closed | Normal | Gretchen Wehner | — |  Tommy Kuvalis | shippingapp | 19h | ⊘Not fired | — | — | — | May 30, 2025 | Jun 5, 2025 |