Michele Turcotte
clifford_ward95@hotmail.com
Showing 1 - 17 of 17
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 1/5 | Worst process I've experienced in retail. Will not come back. | 33603166Cancel order request | Michele Turcotte |  Mr. Skyla Trantow | May 24, 2026, 12:14 AM |
| 5/5 | The personalization quiz is genuinely helpful, not just a marketing gimmick. | 50042955Lost package follow-up | Michele Turcotte |  Dr. Mandy McLaughlin | May 14, 2026, 3:38 AM |
| 4/5 | Friendly chat, fixed the issue. Took two tries to get the right shipping label. | 80908135Lost package follow-up | Michele Turcotte |  Yazmin Jast | May 2, 2026, 8:39 AM |
| 10/11 | Bloom is my go-to for skincare. Wouldn't shop anywhere else. | 59760454Cancel order request | Michele Turcotte |  Kip Schroeder IV | Apr 1, 2026, 2:30 AM |
| 4/5 | Better in-store / online inventory sync. | 49454872BOPIS order cancelled at store | Michele Turcotte |  Vilma Gusikowski | Feb 15, 2026, 4:09 AM |
| 5/5 | Returned my serum no questions asked, refund hit my card the next day. | 64730284Refund not received | Michele Turcotte | Vilma Gusikowski | Jan 24, 2026, 11:03 AM |
| 5/5 | Got my missing samples shipped out the same day. Thank you! | 82464761Missing items in shipment | Michele Turcotte |  Katrina Johns | Jan 21, 2026, 2:42 PM |
| 5/5 | Best welcome experience I've had from any beauty brand. | 27957165Pro discount enrollment | Michele Turcotte |  Amely Pacocha | Jan 16, 2026, 12:19 AM |
| 3/5 | Resolved but only after I escalated. Should not have taken that long. | 07157048Address change after shipping | Michele Turcotte |  Lily Raynor | Dec 30, 2025, 12:05 AM |
| 4/5 | Smooth chat. Just had to scroll to find the right help article first. | 33357295Discount code not working | Michele Turcotte |  Oscar O'Hara | Dec 21, 2025, 4:28 AM |
| 10/11 | The brand range alone makes it worth it. Service makes it lifelong. | 99562629Missing samples in order | Michele Turcotte | Vilma Gusikowski | Nov 6, 2025, 2:00 AM |
| 3/5 | Got there. Took a full week which was longer than I'd expect for a missing item. | 90139299Missing items in shipment | Michele Turcotte |  Miss Amber Hintz Sr. | Oct 13, 2025, 8:39 PM |
| 5/5 | The personalization quiz is genuinely helpful, not just a marketing gimmick. | 95536604Cancel order request | Michele Turcotte |  Mr. Lonie Hudson | Oct 11, 2025, 9:38 AM |
| 2/5 | Customer service has gone downhill. Used to love this brand. | 63396631BOPIS order cancelled at store | Michele Turcotte | Amely Pacocha | Aug 23, 2025, 9:05 PM |
| 9/11 | Big fan. Their customer service has saved me more than once. | 87977765BOPIS order cancelled at store | Michele Turcotte | Katrina Johns | Aug 11, 2025, 2:33 PM |
| 5/5 | Marie answered my question about which retinol to start with. Detailed, no pressure to upsell. | 31651356Gift card balance question | Michele Turcotte |  Eula McKenzie | Jul 23, 2025, 12:32 AM |
| 4/5 | Helpful, but the hold music in the phone queue was rough. | 02849539Influencer code not working | Michele Turcotte |  Chaz Renner | Jul 22, 2025, 5:49 AM |