Ms. Miranda Stracke
lottie.franecki@yahoo.com
Showing 1 - 20 of 20
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 3/5 | Had to provide proof of purchase three different ways. | 39334730Klarna / Afterpay split issue | Ms. Miranda Stracke |  Steve O'Conner | May 7, 2026, 12:03 PM |
| 5/5 | Lightning fast response, fixed my Insider points balance in one message. | 15325403Price match request | Ms. Miranda Stracke |  Vilma Gusikowski | May 2, 2026, 5:32 PM |
| 5/5 | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 20257103BOPIS order cancelled at store | Ms. Miranda Stracke |  Darryl Jacobi | Apr 26, 2026, 3:14 PM |
| 5/5 | The app walked me through everything beautifully. Couldn't be easier. | 86804980Shipping cost question | Ms. Miranda Stracke |  Faith Hilll | Apr 16, 2026, 1:05 PM |
| 1/5 | App crashed three times during signup. | 58557762Shipping cost question | Ms. Miranda Stracke |  Kaela Friesen | Mar 14, 2026, 3:37 PM |
| 4/5 | Got my refund eventually. Communication could have been a touch clearer. | 18451001Missing samples in order | Ms. Miranda Stracke | Darryl Jacobi | Mar 7, 2026, 6:22 AM |
| 3/5 | Got the replacement but it took three back-and-forths to confirm the shade. | 49747438Return after 30-day window | Ms. Miranda Stracke |  Mr. Skyla Trantow | Jan 30, 2026, 11:48 AM |
| 5/5 | One chat message, one click, refund processed. | 77036941Price match request | Ms. Miranda Stracke |  Dr. Mandy McLaughlin | Jan 26, 2026, 6:43 PM |
| 4/5 | Easy enough. The shade swap took one extra back-and-forth to confirm. | 10353413Question about product ingredients | Ms. Miranda Stracke | Faith Hilll | Jan 19, 2026, 9:57 PM |
| 2/5 | They closed my ticket without resolving it. Had to open a new one. | 41992185Where is my order? | Ms. Miranda Stracke |  Tommy Kuvalis | Jan 2, 2026, 10:49 AM |
| 3/5 | Slow but eventually got there. Could have been a one-message fix. | 72786405Address change after shipping | Ms. Miranda Stracke |  Ignatius Cummerata | Jan 2, 2026, 6:35 AM |
| 5/5 | Returned my serum no questions asked, refund hit my card the next day. | 16183429Influencer code not working | Ms. Miranda Stracke |  Jacklyn Dare | Oct 8, 2025, 12:10 PM |
| 5/5 | Two clicks and my Insider tier was restored. Zero friction. | 80196605Address change after shipping | Ms. Miranda Stracke |  Katrina Johns | Sep 19, 2025, 12:59 PM |
| 5/5 | Couldn't have been more helpful. Got an Elite member upgrade after one chat. | 88071825Store experience feedback | Ms. Miranda Stracke |  Leonard Waters-Howell | Sep 15, 2025, 3:40 AM |
| 5/5 | Returned three items past the window and they made an exception. Lifelong customer. | 81627086Klarna / Afterpay split issue | Ms. Miranda Stracke | Faith Hilll | Sep 13, 2025, 1:46 AM |
| 5/5 | Two clicks and my Insider tier was restored. Zero friction. | 71080273Gift card balance question | Ms. Miranda Stracke | Ignatius Cummerata | Aug 31, 2025, 4:25 AM |
| 3/5 | Average first experience. App is okay. | 44201207Store experience feedback | Ms. Miranda Stracke |  Mr. Lonie Hudson | Aug 2, 2025, 12:54 AM |
| 9/11 | The Elite tier perks are worth every dollar of lifetime spend. | 81946982Foundation match help | Ms. Miranda Stracke |  Chaz Renner | Jul 21, 2025, 9:50 PM |
| 5/5 | Onboarding hit all the right notes. Made me actually want to engage with the brand. | 53441510BOPIS pickup not ready | Ms. Miranda Stracke |  Kip Schroeder IV | Jun 21, 2025, 1:43 PM |
| 10/11 | Big fan. Their customer service has saved me more than once. | 82243223Wholesale order question | Ms. Miranda Stracke | Chaz Renner | Jun 18, 2025, 9:31 PM |