Ms. Ella Kozey Sr.
nona_franey@yahoo.com
Showing 1 - 43 of 43
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36543361 | Question about product ingredients | Solved | High | Ms. Ella Kozey Sr. | — |  Miss Amber Hintz Sr. | Social | samplesvip | 12h | ⊘Not fired | — | — | — | May 23, 2026 | - |
| 78395140 | Gift card balance question | Solved | Normal | Ms. Ella Kozey Sr. | — |  Dr. Mandy McLaughlin | returns | 20h | ○Sent, no reply | — | — | — | May 22, 2026 | - | |
| 72547970 | Where is my order? | Solved | Low | Ms. Ella Kozey Sr. | — |  Lily Raynor | — | 6h | ⊘Not fired | — | — | — | May 8, 2026 | - | |
| 07835290 | Store experience feedback | Solved | Normal | Ms. Ella Kozey Sr. | — | Miss Amber Hintz Sr. | Chat | returnsshade-matchwholesale | 2d 12h | ○Sent, no reply | — | — | — | May 4, 2026 | - |
| 38209181 | Influencer code not working | Closed | Low | Ms. Ella Kozey Sr. | — | Miss Amber Hintz Sr. | Phone | refundinfluencerbopis | 3h | ○Sent, no reply | — | — | — | Apr 27, 2026 | Apr 29, 2026 |
| 94723960 | Restock alert for backorder | Closed | Normal | Ms. Ella Kozey Sr. | — | Dr. Mandy McLaughlin | — | 2d | ●Responded | 4/5 | — | — | Apr 18, 2026 | Apr 25, 2026 | |
| 05387221 | Cancel order request | Solved | Normal | Ms. Ella Kozey Sr. | — |  Eula McKenzie | Chat | influencer | 2h | ●Responded | 2/5 | — | — | Apr 5, 2026 | - |
| 27128935 | App login problem | Closed | Normal | Ms. Ella Kozey Sr. | — |  Amely Pacocha | shade-matchrefunddamaged | 2d 3h | ○Sent, no reply | — | — | — | Apr 3, 2026 | Apr 8, 2026 | |
| 89064250 | Store experience feedback | Solved | Low | Ms. Ella Kozey Sr. | — | Lily Raynor | Chat | damagedwholesale | 8h | ○Sent, no reply | — | — | — | Mar 22, 2026 | - |
| 86249189 | Wholesale order question | Pending | Normal | Ms. Ella Kozey Sr. | — | Dr. Mandy McLaughlin | Chat | — | - | —Skipped | — | — | — | Mar 12, 2026 | - |
| 57713722 | Loyalty points not posting | Solved | Normal | Ms. Ella Kozey Sr. | — | Amely Pacocha | Chat | fragranceloyalty | 1h | ⊘Not fired | — | — | — | Mar 2, 2026 | - |
| 25939233 | Cancel subscription / Auto-replenish | Solved | High | Ms. Ella Kozey Sr. | — |  Faith Hilll | Phone | — | 2d 13h | ○Sent, no reply | — | — | — | Feb 5, 2026 | - |
| 60937768 | Missing items in shipment | Closed | Normal | Ms. Ella Kozey Sr. | — | Miss Amber Hintz Sr. | Chat | — | 3h | ○Sent, no reply | — | — | — | Jan 30, 2026 | Feb 3, 2026 |
| 81954148 | Item authenticity concern | Solved | Low | Ms. Ella Kozey Sr. | — |  Julie Hodkiewicz | Chat | — | 4h | ●Responded | 4/5 | — | — | Jan 28, 2026 | - |
| 70663527 | Price match request | Solved | Normal | Ms. Ella Kozey Sr. | — |  Tommy Kuvalis | shippingbopis | 6h | ○Sent, no reply | — | — | — | Jan 15, 2026 | - | |
| 23600929 | Discount code not working | Solved | Normal | Ms. Ella Kozey Sr. | — |  Leonard Waters-Howell | returnsbopis | 2h | ○Sent, no reply | — | — | — | Jan 7, 2026 | - | |
| 14402264 | BOPIS pickup not ready | Open | Low | Ms. Ella Kozey Sr. | — |  Mr. Skyla Trantow | Chat | refundinfluencershipping | - | —Skipped | — | — | — | Dec 31, 2025 | - |
| 16048991 | BOPIS order cancelled at store | Solved | Normal | Ms. Ella Kozey Sr. | — |  Mr. Cade Senger | Chat | vipsamples | 22h | ○Sent, no reply | — | — | — | Dec 23, 2025 | - |
| 89173039 | Pro discount enrollment | Pending | Normal | Ms. Ella Kozey Sr. | — | Mr. Cade Senger | Chat | — | - | —Skipped | — | — | — | Dec 11, 2025 | - |
| 60804812 | Cancel order request | Pending | Low | Ms. Ella Kozey Sr. | — | Julie Hodkiewicz | damagedshade-match | - | —Skipped | — | — | — | Nov 30, 2025 | - | |
| 08184606 | Wholesale order question | Solved | Urgent | Ms. Ella Kozey Sr. | — |  Kaela Friesen | samples | 2h | ○Sent, no reply | — | — | — | Nov 30, 2025 | - | |
| 81537414 | Lost package follow-up | Open | Normal | Ms. Ella Kozey Sr. | — |  Mr. Eliza Gerhold IV | Chat | vipbopis | - | —Skipped | — | — | — | Nov 30, 2025 | - |
| 98652856 | Where is my order? | Closed | Normal | Ms. Ella Kozey Sr. | — |  Vilma Gusikowski | Chat | — | 6d 2h | ●Responded | 1/5 | — | — | Nov 23, 2025 | Dec 3, 2025 |
| 57716396 | Address change after shipping | Closed | High | Ms. Ella Kozey Sr. | — | Mr. Skyla Trantow | — | 2h | ○Sent, no reply | — | — | — | Nov 7, 2025 | Nov 8, 2025 | |
| 85853746 | Influencer code not working | Solved | Low | Ms. Ella Kozey Sr. | — |  Darryl Jacobi | Chat | shippinggift-cardbopis | 1h | ●Responded | 5/5 | — | — | Oct 21, 2025 | - |
| 45785694 | Restock alert for backorder | Solved | Normal | Ms. Ella Kozey Sr. | — | Eula McKenzie | shade-matchwholesalerefund | 1d | ●Responded | 9/11 | — | — | Oct 13, 2025 | - | |
| 78720520 | App crashes at checkout | Solved | Normal | Ms. Ella Kozey Sr. | — |  Garth Dooley | Chat | loyaltyfragrance | 2h | ○Sent, no reply | — | — | — | Sep 23, 2025 | - |
| 15473757 | Birthday gift not received | Closed | High | Ms. Ella Kozey Sr. | — | Lily Raynor | Chat | — | 1h | ●Responded | 4/5 | — | — | Sep 8, 2025 | Sep 12, 2025 |
| 33889841 | Influencer code not working | Solved | Normal | Ms. Ella Kozey Sr. | — | Garth Dooley | — | 2d 22h | ○Sent, no reply | — | — | — | Sep 4, 2025 | - | |
| 80814896 | Foundation match help | Solved | Low | Ms. Ella Kozey Sr. | — |  Steve O'Conner | returnsgift-cardvip | 10h | ●Responded | 3/5 | — | — | Sep 2, 2025 | - | |
| 33188694 | Price match request | Solved | Normal | Ms. Ella Kozey Sr. | — |  Katrina Johns | vipwholesale | 3h | ○Sent, no reply | — | — | — | Aug 27, 2025 | - | |
| 35438094 | Lost package follow-up | Solved | High | Ms. Ella Kozey Sr. | — | Tommy Kuvalis | Social | gift-cardshade-match | 22h | ⊘Not fired | — | — | — | Aug 23, 2025 | - |
| 63063468 | Restock alert for backorder | Solved | Normal | Ms. Ella Kozey Sr. | — | Katrina Johns | Chat | appinfluencergift-card | 4h | ●Responded | 9/11 | — | — | Aug 22, 2025 | - |
| 19596607 | Lost package follow-up | Closed | Normal | Ms. Ella Kozey Sr. | — |  Kip Schroeder IV | Chat | samples | 2d 22h | ○Sent, no reply | — | — | — | Jul 20, 2025 | Jul 26, 2025 |
| 01395464 | Address change after shipping | Pending | Normal | Ms. Ella Kozey Sr. | — |  Ignatius Cummerata | bopis | - | —Skipped | — | — | — | Jul 17, 2025 | - | |
| 89491777 | Store experience feedback | Open | Normal | Ms. Ella Kozey Sr. | — | Vilma Gusikowski | Social | — | - | —Skipped | — | — | — | Jul 5, 2025 | - |
| 35478667 | Discount code not working | Closed | Normal | Ms. Ella Kozey Sr. | — | Faith Hilll | shipping | 1d 9h | ○Sent, no reply | — | — | — | Jul 2, 2025 | Jul 5, 2025 | |
| 99605440 | Wrong shade sent | Open | Normal | Ms. Ella Kozey Sr. | — | Tommy Kuvalis | — | - | —Skipped | — | — | — | Jun 24, 2025 | - | |
| 64072887 | Item authenticity concern | Closed | High | Ms. Ella Kozey Sr. | — | Lily Raynor | Social | — | 5h | ⊘Not fired | — | — | — | Jun 23, 2025 | Jun 27, 2025 |
| 22660210 | Allergic reaction concern | Solved | Normal | Ms. Ella Kozey Sr. | — | Steve O'Conner | wholesaleapp | 1d 23h | ⊘Not fired | — | — | — | Jun 23, 2025 | - | |
| 94083201 | Loyalty points not posting | Closed | Urgent | Ms. Ella Kozey Sr. | — | Darryl Jacobi | Phone | bopisshade-matchapp | 3h | ○Sent, no reply | — | — | — | Jun 20, 2025 | Jun 24, 2025 |
| 06926795 | Where is my order? | Solved | Urgent | Ms. Ella Kozey Sr. | — | Vilma Gusikowski | — | 3h | ●Responded | 5/5 | — | — | Jun 11, 2025 | - | |
| 61361937 | Cancel order request | Closed | High | Ms. Ella Kozey Sr. | — | Faith Hilll | Phone | refundreturnsvip | 2h | ●Responded | 5/5 | — | — | Jun 2, 2025 | Jun 6, 2025 |