Sonya Deckow
brandon.douglas33@hotmail.com
Showing 1 - 11 of 11
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 2/5 | Better in-store / online inventory sync. | 29634258App login problem | Sonya Deckow |  Leonard Waters-Howell | Apr 29, 2026, 10:42 PM |
| 4/5 | Pretty smooth. One step required a follow-up email. | 02380861Lost package follow-up | Sonya Deckow |  Mr. Cade Senger | Apr 26, 2026, 12:50 PM |
| 4/5 | Resolved my question, just wish the app hadn't logged me out twice during the chat. | 81370188BOPIS order cancelled at store | Sonya Deckow |  Garth Dooley | Mar 12, 2026, 6:46 AM |
| 5/5 | Couldn't have been more helpful. Got an Elite member upgrade after one chat. | 78137730Restock alert for backorder | Sonya Deckow |  Oscar O'Hara | Jan 29, 2026, 12:40 AM |
| 3/5 | Took some effort. Had to escalate to a manager to override the return window. | 50148318Discount code not working | Sonya Deckow |  Darryl Jacobi | Dec 29, 2025, 3:32 PM |
| 3/5 | Got the replacement but it took three back-and-forths to confirm the shade. | 13825095Lost package follow-up | Sonya Deckow |  Lily Raynor | Sep 10, 2025, 7:36 PM |
| 10/11 | Big fan. Their customer service has saved me more than once. | 25963985App login problem | Sonya Deckow |  Kip Schroeder IV | Sep 7, 2025, 6:49 PM |
| 4/5 | Solid first impression. The welcome email was a little overwhelming. | 65091090Cancel order request | Sonya Deckow |  Yazmin Jast | Aug 18, 2025, 3:38 PM |
| 7/11 | I like it but I also shop other places. | 12673632Discount code not working | Sonya Deckow |  Jacklyn Dare | Aug 5, 2025, 9:57 PM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 91732475Influencer code not working | Sonya Deckow |  Katrina Johns | Aug 2, 2025, 6:35 PM |
| 5/5 | Resolved the discount code issue and added bonus points for the trouble. 10/10. | 19128537Foundation match help | Sonya Deckow | Katrina Johns | Jul 18, 2025, 5:33 PM |