Sonya Deckow
brandon.douglas33@hotmail.com
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18577927 | Restock alert for backorder | Open | Normal | Sonya Deckow | — |  Katrina Johns | Chat | — | - | —Skipped | — | — | — | May 15, 2026 | - |
| 17088583 | Shipping cost question | Solved | Normal | Sonya Deckow | — |  Darryl Jacobi | Chat | wholesalerefund | 1d 4h | ○Sent, no reply | — | — | — | May 5, 2026 | - |
| 74952449 | BOPIS pickup not ready | Closed | High | Sonya Deckow | — |  Miss Amber Hintz Sr. | Chat | — | 6h | ○Sent, no reply | — | — | — | May 2, 2026 | May 9, 2026 |
| 29634258 | App login problem | Closed | Normal | Sonya Deckow | — |  Leonard Waters-Howell | Phone | — | 1h | ●Responded | 2/5 | — | — | Apr 29, 2026 | May 2, 2026 |
| 49963097 | Klarna / Afterpay split issue | Closed | High | Sonya Deckow | — |  Eula McKenzie | Social | samples | 1h | ⊘Not fired | — | — | — | Apr 22, 2026 | Apr 25, 2026 |
| 02380861 | Lost package follow-up | Closed | Normal | Sonya Deckow | — |  Mr. Cade Senger | Chat | gift-cardfragrance | 2d 19h | ●Responded | 4/5 | — | — | Apr 22, 2026 | Apr 30, 2026 |
| 67449625 | Gift card balance question | Solved | Normal | Sonya Deckow | — |  Steve O'Conner | — | 20h | ○Sent, no reply | — | — | — | Apr 1, 2026 | - | |
| 40695289 | Cancel subscription / Auto-replenish | Solved | Normal | Sonya Deckow | — |  Julie Hodkiewicz | Phone | refundvipbopis | 14h | ○Sent, no reply | — | — | — | Mar 28, 2026 | - |
| 07035101 | Influencer code not working | Closed | Normal | Sonya Deckow | — |  Amely Pacocha | Chat | bopisshade-matchrefund | 1h | ○Sent, no reply | — | — | — | Mar 21, 2026 | Mar 27, 2026 |
| 48025838 | Wrong shade sent | Closed | Normal | Sonya Deckow | — | Miss Amber Hintz Sr. | wholesale | 2d 23h | ○Sent, no reply | — | — | — | Mar 15, 2026 | Mar 25, 2026 | |
| 81370188 | BOPIS order cancelled at store | Closed | High | Sonya Deckow | — |  Garth Dooley | bopis | 11h | ●Responded | 4/5 | — | — | Mar 10, 2026 | Mar 13, 2026 | |
| 38848907 | App login problem | Open | Normal | Sonya Deckow | — |  Lily Raynor | Social | — | - | —Skipped | — | — | — | Feb 10, 2026 | - |
| 49380687 | Refund not received | Closed | Normal | Sonya Deckow | — |  Faith Hilll | damagedbopisvip | 1d 7h | ○Sent, no reply | — | — | — | Feb 4, 2026 | Feb 10, 2026 | |
| 19183360 | Klarna / Afterpay split issue | Solved | Normal | Sonya Deckow | — | Darryl Jacobi | appdamaged | 21h | ○Sent, no reply | — | — | — | Jan 29, 2026 | - | |
| 78137730 | Restock alert for backorder | Solved | High | Sonya Deckow | — |  Oscar O'Hara | bopisvip | 5h | ●Responded | 5/5 | — | — | Jan 28, 2026 | - | |
| 70994123 | Foundation match help | Closed | Normal | Sonya Deckow | — | Leonard Waters-Howell | returns | 4h | ○Sent, no reply | — | — | — | Jan 22, 2026 | Jan 28, 2026 | |
| 35085096 | Foundation match help | Closed | Normal | Sonya Deckow | — |  Jacklyn Dare | Phone | — | 12h | ○Sent, no reply | — | — | — | Jan 20, 2026 | Jan 24, 2026 |
| 06036385 | BOPIS order cancelled at store | Solved | Normal | Sonya Deckow | — |  Chaz Renner | Chat | shade-matchgift-cardvip | 1h | ○Sent, no reply | — | — | — | Dec 28, 2025 | - |
| 50148318 | Discount code not working | Solved | Normal | Sonya Deckow | — | Darryl Jacobi | — | 2d 11h | ●Responded | 3/5 | — | — | Dec 26, 2025 | - | |
| 35879508 | Store experience feedback | Solved | Normal | Sonya Deckow | — |  Yazmin Jast | — | 6h | ⊘Not fired | — | — | — | Dec 10, 2025 | - | |
| 19302763 | Foundation match help | Solved | Normal | Sonya Deckow | — | Chaz Renner | Social | app | 2d 6h | ⊘Not fired | — | — | — | Dec 1, 2025 | - |
| 35545310 | Pro discount enrollment | Solved | Normal | Sonya Deckow | — | Oscar O'Hara | appshade-match | 1h | ⊘Not fired | — | — | — | Nov 29, 2025 | - | |
| 03124943 | Shipping cost question | Closed | Normal | Sonya Deckow | — | Steve O'Conner | Chat | returns | 3h | ○Sent, no reply | — | — | — | Nov 19, 2025 | Nov 26, 2025 |
| 95772153 | Address change after shipping | Solved | High | Sonya Deckow | — |  Mr. Skyla Trantow | damagedshade-matchreturns | 5d | ○Sent, no reply | — | — | — | Oct 27, 2025 | - | |
| 92135206 | Foundation match help | Solved | Normal | Sonya Deckow | — | Faith Hilll | gift-card | 21h | ○Sent, no reply | — | — | — | Oct 17, 2025 | - | |
| 16109161 | Where is my order? | Closed | Low | Sonya Deckow | — |  Vilma Gusikowski | vip | 4h | ⊘Not fired | — | — | — | Sep 23, 2025 | Sep 29, 2025 | |
| 53508944 | Wholesale order question | Solved | Low | Sonya Deckow | — | Steve O'Conner | influencershade-match | 6h | ○Sent, no reply | — | — | — | Sep 20, 2025 | - | |
| 66828884 | Wrong shade sent | Solved | Low | Sonya Deckow | — |  Mr. Eliza Gerhold IV | Social | app | 12h | ⊘Not fired | — | — | — | Sep 17, 2025 | - |
| 27003592 | Gift card balance question | Closed | Normal | Sonya Deckow | — | Jacklyn Dare | — | 5h | ⊘Not fired | — | — | — | Sep 17, 2025 | Sep 22, 2025 | |
| 13825095 | Lost package follow-up | Solved | Normal | Sonya Deckow | — | Lily Raynor | Chat | influencer | 1d 13h | ●Responded | 3/5 | — | — | Sep 8, 2025 | - |
| 25963985 | App login problem | Solved | Normal | Sonya Deckow | — |  Kip Schroeder IV | Chat | — | 5h | ●Responded | 10/11 | — | — | Sep 5, 2025 | - |
| 21012948 | Missing items in shipment | Solved | High | Sonya Deckow | — | Jacklyn Dare | Phone | shipping | 4h | ⊘Not fired | — | — | — | Aug 24, 2025 | - |
| 61330987 | BOPIS pickup not ready | Solved | Normal | Sonya Deckow | — | Jacklyn Dare | Chat | fragrancedamagedsamples | 9d 17h | ○Sent, no reply | — | — | — | Aug 20, 2025 | - |
| 65091090 | Cancel order request | Solved | Low | Sonya Deckow | — | Yazmin Jast | influencerbopiswholesale | 5h | ●Responded | 4/5 | — | — | Aug 16, 2025 | - | |
| 95427389 | Missing samples in order | Solved | Low | Sonya Deckow | — | Eula McKenzie | — | 4h | ○Sent, no reply | — | — | — | Aug 15, 2025 | - | |
| 12673632 | Discount code not working | Closed | Normal | Sonya Deckow | — | Jacklyn Dare | Chat | wholesaleshipping | 1h | ●Responded | 7/11 | — | — | Aug 4, 2025 | Aug 9, 2025 |
| 91732475 | Influencer code not working | Solved | Normal | Sonya Deckow | — | Katrina Johns | loyaltyshippingshade-match | 3h | ●Responded | 5/5 | — | — | Aug 1, 2025 | - | |
| 72500173 | BOPIS order cancelled at store | Pending | Low | Sonya Deckow | — |  Dr. Mandy McLaughlin | shippingapp | - | —Skipped | — | — | — | Jul 31, 2025 | - | |
| 50395087 | Pro discount enrollment | Solved | Normal | Sonya Deckow | — |  Ignatius Cummerata | — | 18h | ○Sent, no reply | — | — | — | Jul 25, 2025 | - | |
| 19128537 | Foundation match help | Solved | High | Sonya Deckow | — | Katrina Johns | Chat | gift-cardvipreturns | 3h | ●Responded | 5/5 | — | — | Jul 18, 2025 | - |
| 79216643 | Item authenticity concern | Solved | Normal | Sonya Deckow | — | Lily Raynor | shade-matchreturns | 2h | ○Sent, no reply | — | — | — | Jul 18, 2025 | - | |
| 40077904 | Influencer code not working | Solved | Normal | Sonya Deckow | — |  Kaela Friesen | — | 6h | ○Sent, no reply | — | — | — | Jul 10, 2025 | - | |
| 70379425 | Store experience feedback | Closed | Normal | Sonya Deckow | — |  Mr. Lonie Hudson | Chat | — | 1d 10h | ⊘Not fired | — | — | — | Jun 27, 2025 | Jul 2, 2025 |
| 60933426 | Store experience feedback | Closed | Normal | Sonya Deckow | — | Vilma Gusikowski | vipinfluencer | 2h | ○Sent, no reply | — | — | — | Jun 26, 2025 | Jul 3, 2025 | |
| 04935200 | Where is my order? | Closed | Normal | Sonya Deckow | — |  Tommy Kuvalis | vip | 1h | ○Sent, no reply | — | — | — | Jun 21, 2025 | Jun 24, 2025 | |
| 23971128 | Shipping cost question | Closed | Normal | Sonya Deckow | — | Dr. Mandy McLaughlin | — | 1h | ○Sent, no reply | — | — | — | Jun 11, 2025 | Jun 16, 2025 | |
| 03732683 | Address change after shipping | Closed | High | Sonya Deckow | — | Garth Dooley | Chat | gift-card | 19h | ○Sent, no reply | — | — | — | Jun 9, 2025 | Jun 15, 2025 |
| 39187973 | Wholesale order question | Open | Normal | Sonya Deckow | — | Mr. Cade Senger | Chat | shade-match | - | —Skipped | — | — | — | Jun 4, 2025 | - |
| 94029183 | Missing samples in order | Pending | Normal | Sonya Deckow | — | Vilma Gusikowski | Social | bopisshade-matchshipping | - | —Skipped | — | — | — | Jun 3, 2025 | - |
| 12992467 | Discount code not working | Solved | Normal | Sonya Deckow | — | Chaz Renner | bopisinfluencer | 2d 8h | ○Sent, no reply | — | — | — | May 31, 2025 | - |