Santos Douglas
randall.lemke-bednar@gmail.com
Showing 1 - 19 of 19
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Mostly painless. Wish the BOPIS confirmation email had come faster. | 76025308Klarna / Afterpay split issue | Santos Douglas |  Vilma Gusikowski | May 14, 2026, 6:59 AM |
| 4/5 | Mostly happy. Replacement product was sent but in the wrong shade initially. | 64903198Restock alert for backorder | Santos Douglas |  Mr. Lonie Hudson | May 9, 2026, 7:01 PM |
| 9/11 | Bloom understands what a beauty customer actually wants. | 19637496Lost package follow-up | Santos Douglas |  Leonard Waters-Howell | May 3, 2026, 7:33 PM |
| 5/5 | Got my points credited back for an order I had to cancel. Super easy. | 19493583App crashes at checkout | Santos Douglas |  Ignatius Cummerata | Mar 6, 2026, 3:31 AM |
| 4/5 | Good. The personalization was decent but missed my undertone. | 09053589Item authenticity concern | Santos Douglas |  Lily Raynor | Feb 25, 2026, 2:35 PM |
| 5/5 | Color match through the app worked perfectly. Foundation is spot on. | 26187070Return after 30-day window | Santos Douglas |  Kaela Friesen | Jan 31, 2026, 10:16 AM |
| 2/5 | Three separate tickets for one missing-items issue. Painful. | 90357115Loyalty points not posting | Santos Douglas |  Mr. Cade Senger | Jan 25, 2026, 6:56 AM |
| 3/5 | It worked out. Wish I hadn't had to explain my return policy back to them. | 98194464App login problem | Santos Douglas | Lily Raynor | Jan 24, 2026, 10:22 AM |
| 10/11 | Big fan. Their customer service has saved me more than once. | 24075857Influencer code not working | Santos Douglas |  Julie Hodkiewicz | Jan 11, 2026, 6:52 PM |
| 5/5 | Lightning fast response, fixed my Insider points balance in one message. | 24306968Discount code not working | Santos Douglas |  Mr. Eliza Gerhold IV | Dec 7, 2025, 8:40 AM |
| 5/5 | Replaced my damaged perfume bottle within 24 hours. So impressed. | 12010363Cancel subscription / Auto-replenish | Santos Douglas | Leonard Waters-Howell | Nov 22, 2025, 7:45 PM |
| 5/5 | Returned three items past the window and they made an exception. Lifelong customer. | 20811596Return after 30-day window | Santos Douglas | Julie Hodkiewicz | Nov 5, 2025, 9:30 AM |
| 2/5 | Promised a callback that never came. | 76808514Insider tier issue | Santos Douglas | Mr. Cade Senger | Nov 3, 2025, 2:58 PM |
| 4/5 | Liked it overall. The first push notification came too soon after signup. | 47093223App login problem | Santos Douglas | Mr. Lonie Hudson | Oct 23, 2025, 7:06 PM |
| 5/5 | Loved that they followed up two days later to make sure the replacement arrived. | 36293894Gift card balance question | Santos Douglas |  Tommy Kuvalis | Aug 31, 2025, 11:49 AM |
| 5/5 | Helped me redeem a gift card that wasn't scanning. Sorted in one chat. | 60062333Where is my order? | Santos Douglas |  Dr. Mandy McLaughlin | Aug 15, 2025, 8:28 PM |
| 3/5 | Mid. Got the refund eventually but it took 10 days instead of the 3 they promised. | 54468984BOPIS order cancelled at store | Santos Douglas |  Kip Schroeder IV | Aug 11, 2025, 5:22 PM |
| 4/5 | Mostly happy. Replacement product was sent but in the wrong shade initially. | 02347336Where is my order? | Santos Douglas | Lily Raynor | Jul 16, 2025, 12:03 AM |
| 3/5 | It worked out. Wish I hadn't had to explain my return policy back to them. | 70251968Insider tier issue | Santos Douglas | Tommy Kuvalis | Jun 8, 2025, 1:01 AM |