Santos Douglas
randall.lemke-bednar@gmail.com
Showing 1 - 48 of 48
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31979029 | Foundation match help | Solved | Normal | Santos Douglas | — |  Lily Raynor | Chat | damagedloyaltysamples | 2h | ⊘Not fired | — | — | — | May 14, 2026 | - |
| 76025308 | Klarna / Afterpay split issue | Closed | Normal | Santos Douglas | — |  Vilma Gusikowski | gift-cardbopis | 2d 14h | ●Responded | 4/5 | — | — | May 11, 2026 | May 17, 2026 | |
| 95533719 | Return after 30-day window | Solved | Normal | Santos Douglas | — |  Yazmin Jast | damagedviployalty | 10h | ○Sent, no reply | — | — | — | May 7, 2026 | - | |
| 64903198 | Restock alert for backorder | Solved | Low | Santos Douglas | — |  Mr. Lonie Hudson | Chat | fragrance | 2d 16h | ●Responded | 4/5 | — | — | May 6, 2026 | - |
| 19637496 | Lost package follow-up | Solved | High | Santos Douglas | — |  Leonard Waters-Howell | shippingfragrance | 18h | ●Responded | 9/11 | — | — | May 1, 2026 | - | |
| 91470543 | Restock alert for backorder | Closed | Normal | Santos Douglas | — |  Tommy Kuvalis | Social | returnsrefund | 1d 18h | ⊘Not fired | — | — | — | Apr 16, 2026 | Apr 21, 2026 |
| 16432579 | Klarna / Afterpay split issue | Solved | Normal | Santos Douglas | — |  Oscar O'Hara | Chat | shade-matchshippingwholesale | 14h | ○Sent, no reply | — | — | — | Apr 8, 2026 | - |
| 61745908 | Discount code not working | Solved | Normal | Santos Douglas | — | Vilma Gusikowski | gift-cardfragrance | 2h | ○Sent, no reply | — | — | — | Mar 21, 2026 | - | |
| 48879116 | Question about product ingredients | Solved | Normal | Santos Douglas | — |  Eula McKenzie | — | 6h | ○Sent, no reply | — | — | — | Mar 12, 2026 | - | |
| 19493583 | App crashes at checkout | Closed | High | Santos Douglas | — |  Ignatius Cummerata | bopisreturnsvip | 18h | ●Responded | 5/5 | — | — | Mar 4, 2026 | Mar 10, 2026 | |
| 09053589 | Item authenticity concern | Solved | Normal | Santos Douglas | — | Lily Raynor | Chat | appsamples | 2h | ●Responded | 4/5 | — | — | Feb 23, 2026 | - |
| 94458312 | Return after 30-day window | Open | Normal | Santos Douglas | — | Vilma Gusikowski | loyalty | - | —Skipped | — | — | — | Feb 20, 2026 | - | |
| 41808511 | Item authenticity concern | Solved | Normal | Santos Douglas | — | Lily Raynor | damaged | 3h | ○Sent, no reply | — | — | — | Feb 10, 2026 | - | |
| 26187070 | Return after 30-day window | Solved | Normal | Santos Douglas | — |  Kaela Friesen | Chat | appvip | 4h | ●Responded | 5/5 | — | — | Jan 30, 2026 | - |
| 98194464 | App login problem | Solved | High | Santos Douglas | — | Lily Raynor | loyaltyapp | 2h | ●Responded | 3/5 | — | — | Jan 23, 2026 | - | |
| 90357115 | Loyalty points not posting | Solved | Normal | Santos Douglas | — |  Mr. Cade Senger | Chat | fragrancereturns | 4d 19h | ●Responded | 2/5 | — | — | Jan 19, 2026 | - |
| 24075857 | Influencer code not working | Closed | Normal | Santos Douglas | — |  Julie Hodkiewicz | Chat | shade-match | 13h | ●Responded | 10/11 | — | — | Jan 10, 2026 | Jan 15, 2026 |
| 85598012 | Klarna / Afterpay split issue | Closed | Normal | Santos Douglas | — |  Dr. Mandy McLaughlin | Chat | app | 1h | ○Sent, no reply | — | — | — | Jan 6, 2026 | Jan 12, 2026 |
| 82749580 | Birthday gift not received | Pending | High | Santos Douglas | — | Ignatius Cummerata | Social | vipfragrance | - | —Skipped | — | — | — | Dec 27, 2025 | - |
| 22856159 | Influencer code not working | Solved | Normal | Santos Douglas | — | Ignatius Cummerata | Chat | app | 1h | ○Sent, no reply | — | — | — | Dec 19, 2025 | - |
| 26901740 | Price match request | Solved | Low | Santos Douglas | — |  Amely Pacocha | Chat | — | 1d 11h | ⊘Not fired | — | — | — | Dec 19, 2025 | - |
| 28548359 | Return after 30-day window | Solved | Normal | Santos Douglas | — | Eula McKenzie | Chat | bopis | 2h | ○Sent, no reply | — | — | — | Dec 14, 2025 | - |
| 50562044 | Wholesale order question | Solved | Low | Santos Douglas | — |  Darryl Jacobi | damaged | 6h | ○Sent, no reply | — | — | — | Dec 9, 2025 | - | |
| 24306968 | Discount code not working | Solved | Normal | Santos Douglas | — |  Mr. Eliza Gerhold IV | influencerbopisdamaged | 4h | ●Responded | 5/5 | — | — | Dec 5, 2025 | - | |
| 12010363 | Cancel subscription / Auto-replenish | Solved | High | Santos Douglas | — | Leonard Waters-Howell | Chat | — | 6h | ●Responded | 5/5 | — | — | Nov 21, 2025 | - |
| 51599895 | Discount code not working | Open | Low | Santos Douglas | — | Yazmin Jast | Chat | vip | - | —Skipped | — | — | — | Nov 11, 2025 | - |
| 14855202 | Cancel subscription / Auto-replenish | Open | Normal | Santos Douglas | — |  Chaz Renner | Chat | — | - | —Skipped | — | — | — | Nov 7, 2025 | - |
| 20811596 | Return after 30-day window | Solved | Normal | Santos Douglas | — | Julie Hodkiewicz | loyalty | 1h | ●Responded | 5/5 | — | — | Nov 3, 2025 | - | |
| 76808514 | Insider tier issue | Solved | Normal | Santos Douglas | — | Mr. Cade Senger | gift-card | 1h | ●Responded | 2/5 | — | — | Nov 1, 2025 | - | |
| 10576631 | BOPIS order cancelled at store | Closed | High | Santos Douglas | — | Lily Raynor | shade-match | 2h | ⊘Not fired | — | — | — | Oct 31, 2025 | Nov 7, 2025 | |
| 47093223 | App login problem | Solved | Normal | Santos Douglas | — | Mr. Lonie Hudson | shade-matchbopis | 2d 20h | ●Responded | 4/5 | — | — | Oct 20, 2025 | - | |
| 09341851 | Refund not received | Closed | Normal | Santos Douglas | — | Darryl Jacobi | Chat | influencershade-match | 10h | ○Sent, no reply | — | — | — | Oct 16, 2025 | Oct 18, 2025 |
| 38815393 | Foundation match help | Pending | Low | Santos Douglas | — | Kaela Friesen | Social | refundshippingshade-match | - | —Skipped | — | — | — | Sep 19, 2025 | - |
| 10557207 | App login problem | Open | Normal | Santos Douglas | — |  Kip Schroeder IV | returnsrefundfragrance | - | —Skipped | — | — | — | Sep 12, 2025 | - | |
| 69997168 | Gift card balance question | Closed | Normal | Santos Douglas | — |  Katrina Johns | Phone | — | 2d 19h | ○Sent, no reply | — | — | — | Sep 5, 2025 | Sep 15, 2025 |
| 36293894 | Gift card balance question | Solved | Normal | Santos Douglas | — | Tommy Kuvalis | vipbopis | 23h | ●Responded | 5/5 | — | — | Aug 29, 2025 | - | |
| 54506510 | Restock alert for backorder | Closed | Low | Santos Douglas | — | Vilma Gusikowski | Chat | — | 3h | ○Sent, no reply | — | — | — | Aug 22, 2025 | Aug 25, 2025 |
| 59347809 | Loyalty points not posting | Closed | Low | Santos Douglas | — | Darryl Jacobi | gift-cardapp | 2h | ○Sent, no reply | — | — | — | Aug 21, 2025 | Aug 27, 2025 | |
| 60062333 | Where is my order? | Solved | Normal | Santos Douglas | — | Dr. Mandy McLaughlin | Phone | gift-card | 21h | ●Responded | 5/5 | — | — | Aug 14, 2025 | - |
| 54468984 | BOPIS order cancelled at store | Solved | High | Santos Douglas | — | Kip Schroeder IV | — | 5d 23h | ●Responded | 3/5 | — | — | Aug 5, 2025 | - | |
| 56846053 | BOPIS order cancelled at store | Closed | High | Santos Douglas | — | Leonard Waters-Howell | Chat | shippingreturnsfragrance | 1h | ○Sent, no reply | — | — | — | Jul 29, 2025 | Aug 4, 2025 |
| 02347336 | Where is my order? | Solved | Normal | Santos Douglas | — | Lily Raynor | gift-card | 2h | ●Responded | 4/5 | — | — | Jul 14, 2025 | - | |
| 03931741 | Allergic reaction concern | Solved | Normal | Santos Douglas | — | Dr. Mandy McLaughlin | Chat | vipgift-card | 2h | ○Sent, no reply | — | — | — | Jun 27, 2025 | - |
| 94963522 | Restock alert for backorder | Solved | Normal | Santos Douglas | — |  Faith Hilll | Chat | shade-matchreturnssamples | 1d 15h | ○Sent, no reply | — | — | — | Jun 18, 2025 | - |
| 70251968 | Insider tier issue | Solved | Low | Santos Douglas | — | Tommy Kuvalis | Chat | — | 1d | ●Responded | 3/5 | — | — | Jun 6, 2025 | - |
| 04298845 | App login problem | Pending | High | Santos Douglas | — | Oscar O'Hara | Chat | — | - | —Skipped | — | — | — | May 26, 2025 | - |
| 02466943 | Wholesale order question | Closed | Low | Santos Douglas | — | Oscar O'Hara | gift-cardappshade-match | 2d 17h | ○Sent, no reply | — | — | — | May 26, 2025 | May 31, 2025 | |
| 72225149 | Gift card balance question | Solved | Normal | Santos Douglas | — | Lily Raynor | — | 1d 2h | ○Sent, no reply | — | — | — | May 25, 2025 | - |