Heber Maggio
Aurora Hotels Group·jacynthe.keeling78@aurorahotels.co
Showing 1 - 32 of 32
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 27297227 | App login problem | Solved | Normal | Heber Maggio | Aurora Hotels Group |  Kaela Friesen | fragrancevip | 5d 15h | ○Sent, no reply | — | — | — | May 22, 2026 | - | |
| 82381901 | Missing items in shipment | Solved | Normal | Heber Maggio | Aurora Hotels Group |  Jacklyn Dare | shade-matchfragranceinfluencer | 1d 11h | ○Sent, no reply | — | — | — | May 2, 2026 | - | |
| 39855363 | Where is my order? | Solved | Low | Heber Maggio | Aurora Hotels Group |  Kip Schroeder IV | fragrancewholesale | 6h | ●Responded | 5/5 | — | — | Apr 24, 2026 | - | |
| 22178205 | Wrong shade sent | Solved | Low | Heber Maggio | Aurora Hotels Group |  Ignatius Cummerata | influencer | 5h | ○Sent, no reply | — | — | — | Apr 3, 2026 | - | |
| 12680601 | BOPIS order cancelled at store | Solved | High | Heber Maggio | Aurora Hotels Group |  Tommy Kuvalis | Phone | — | 1d 4h | ○Sent, no reply | — | — | — | Feb 14, 2026 | - |
| 57652219 | BOPIS pickup not ready | Closed | Normal | Heber Maggio | Aurora Hotels Group |  Chaz Renner | app | 8h | ○Sent, no reply | — | — | — | Jan 14, 2026 | Jan 18, 2026 | |
| 02290858 | Address change after shipping | Solved | High | Heber Maggio | Aurora Hotels Group |  Amely Pacocha | wholesale | 4h | ●Responded | 3/5 | — | — | Jan 6, 2026 | - | |
| 82181310 | Return after 30-day window | Solved | Low | Heber Maggio | Aurora Hotels Group |  Julie Hodkiewicz | Chat | wholesaleinfluencer | 3h | ⊘Not fired | — | — | — | Jan 4, 2026 | - |
| 39934454 | Item authenticity concern | Solved | Normal | Heber Maggio | Aurora Hotels Group | Tommy Kuvalis | Phone | shippingsamplesshade-match | 18h | ●Responded | 4/5 | — | — | Dec 27, 2025 | - |
| 94798095 | BOPIS order cancelled at store | Solved | Low | Heber Maggio | Aurora Hotels Group | Tommy Kuvalis | loyalty | 1d 13h | ○Sent, no reply | — | — | — | Dec 25, 2025 | - | |
| 85080830 | Restock alert for backorder | Solved | High | Heber Maggio | Aurora Hotels Group |  Katrina Johns | Social | loyaltydamagedbopis | 4h | ⊘Not fired | — | — | — | Dec 7, 2025 | - |
| 05514505 | Allergic reaction concern | Closed | Normal | Heber Maggio | Aurora Hotels Group | Ignatius Cummerata | — | 3h | ○Sent, no reply | — | — | — | Dec 5, 2025 | Dec 8, 2025 | |
| 37751546 | Missing samples in order | Solved | Normal | Heber Maggio | Aurora Hotels Group | Ignatius Cummerata | Social | — | 3h | ⊘Not fired | — | — | — | Nov 25, 2025 | - |
| 59441041 | Klarna / Afterpay split issue | Closed | Normal | Heber Maggio | Aurora Hotels Group | Tommy Kuvalis | — | 1h | ●Responded | 5/5 | — | — | Oct 31, 2025 | Nov 4, 2025 | |
| 26741572 | Lost package follow-up | Solved | Normal | Heber Maggio | Aurora Hotels Group | Jacklyn Dare | vip | 2d 7h | ○Sent, no reply | — | — | — | Oct 29, 2025 | - | |
| 66672492 | App crashes at checkout | Solved | Normal | Heber Maggio | Aurora Hotels Group |  Garth Dooley | vip | 5d 14h | ○Sent, no reply | — | — | — | Oct 17, 2025 | - | |
| 74385399 | Loyalty points not posting | Solved | Normal | Heber Maggio | Aurora Hotels Group | Tommy Kuvalis | gift-cardappwholesale | 4h | ●Responded | 4/5 | — | — | Oct 17, 2025 | - | |
| 48596438 | Wholesale order question | Solved | Normal | Heber Maggio | Aurora Hotels Group |  Yazmin Jast | Chat | bopisinfluencerapp | 2h | ○Sent, no reply | — | — | — | Oct 16, 2025 | - |
| 56395672 | Gift card balance question | Solved | Normal | Heber Maggio | Aurora Hotels Group | Kaela Friesen | refunddamagedinfluencer | 7h | ○Sent, no reply | — | — | — | Sep 25, 2025 | - | |
| 47777331 | Foundation match help | Closed | High | Heber Maggio | Aurora Hotels Group |  Miss Amber Hintz Sr. | returnsbopisrefund | 6h | ○Sent, no reply | — | — | — | Sep 18, 2025 | Sep 21, 2025 | |
| 53660232 | App crashes at checkout | Closed | Normal | Heber Maggio | Aurora Hotels Group |  Mr. Skyla Trantow | — | 22h | ⊘Not fired | — | — | — | Sep 6, 2025 | Sep 8, 2025 | |
| 31542082 | Cancel order request | Solved | Normal | Heber Maggio | Aurora Hotels Group | Kaela Friesen | Chat | — | 4h | ●Responded | 4/5 | — | — | Sep 3, 2025 | - |
| 38938782 | App login problem | Pending | Normal | Heber Maggio | Aurora Hotels Group |  Dr. Mandy McLaughlin | sampleswholesale | - | —Skipped | — | — | — | Aug 25, 2025 | - | |
| 67543551 | Return after 30-day window | Solved | Low | Heber Maggio | Aurora Hotels Group | Dr. Mandy McLaughlin | refund | 16h | ⊘Not fired | — | — | — | Aug 15, 2025 | - | |
| 98925271 | Wrong shade sent | Open | Normal | Heber Maggio | Aurora Hotels Group |  Mr. Cade Senger | — | - | —Skipped | — | — | — | Aug 12, 2025 | - | |
| 63118275 | Influencer code not working | Solved | Normal | Heber Maggio | Aurora Hotels Group |  Leonard Waters-Howell | Chat | fragranceinfluencerloyalty | 3h | ●Responded | 3/5 | — | — | Jul 31, 2025 | - |
| 33540749 | Gift card balance question | Solved | Low | Heber Maggio | Aurora Hotels Group | Kip Schroeder IV | appbopisreturns | 6h | ○Sent, no reply | — | — | — | Jul 11, 2025 | - | |
| 34819940 | Discount code not working | Solved | High | Heber Maggio | Aurora Hotels Group | Kaela Friesen | — | 2d 18h | ○Sent, no reply | — | — | — | Jul 6, 2025 | - | |
| 82163985 | Order arrived damaged | Solved | Normal | Heber Maggio | Aurora Hotels Group | Kip Schroeder IV | Chat | loyaltygift-carddamaged | 6h | ○Sent, no reply | — | — | — | Jun 15, 2025 | - |
| 08869055 | Influencer code not working | Solved | Normal | Heber Maggio | Aurora Hotels Group | Dr. Mandy McLaughlin | wholesaledamagedbopis | 2h | ⊘Not fired | — | — | — | Jun 5, 2025 | - | |
| 75591408 | Missing items in shipment | Closed | Low | Heber Maggio | Aurora Hotels Group | Tommy Kuvalis | Social | — | 3h | ⊘Not fired | — | — | — | May 29, 2025 | Jun 3, 2025 |
| 52312133 | Insider tier issue | Solved | Normal | Heber Maggio | Aurora Hotels Group |  Eula McKenzie | fragrance | 23h | ○Sent, no reply | — | — | — | May 27, 2025 | - |