Naomi Pacocha
julien.ferry@hotmail.com
Showing 1 - 18 of 18
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Couldn't have been more helpful. Got an Elite member upgrade after one chat. | 06401954Shipping cost question | Naomi Pacocha |  Chaz Renner | May 11, 2026, 1:23 AM |
| 4/5 | More inclusive shade ranges would be huge. | 97885424BOPIS order cancelled at store | Naomi Pacocha |  Leonard Waters-Howell | Feb 27, 2026, 2:39 AM |
| 7/11 | It's fine. Nothing makes me actively recommend it though. | 33978858Store experience feedback | Naomi Pacocha |  Garth Dooley | Feb 13, 2026, 8:55 PM |
| 5/5 | Replied within minutes on a Sunday. Honestly didn't expect that. | 80783967Foundation match help | Naomi Pacocha |  Kaela Friesen | Feb 1, 2026, 12:50 PM |
| 3/5 | Signup was straightforward. The quiz didn't really match me. | 12829501Insider tier issue | Naomi Pacocha |  Eula McKenzie | Jan 25, 2026, 1:40 PM |
| 10/11 | Best in class. The app is genuinely beautiful and useful. | 77910187Gift card balance question | Naomi Pacocha |  Mr. Lonie Hudson | Jan 25, 2026, 6:00 AM |
| 5/5 | Five stars. Marisol matched my undertone perfectly over a quick chat. | 95651048BOPIS pickup not ready | Naomi Pacocha |  Tommy Kuvalis | Jan 24, 2026, 4:50 PM |
| 5/5 | First time ordering and I'll definitely be back. Smooth from start to finish. | 44485329BOPIS order cancelled at store | Naomi Pacocha |  Ignatius Cummerata | Dec 30, 2025, 8:29 AM |
| 1/5 | More fragrance education in the app. | 46565399Wholesale order question | Naomi Pacocha |  Steve O'Conner | Dec 20, 2025, 4:10 AM |
| 2/5 | Two-week back-and-forth for a refund that should have been one click. | 27349218Item authenticity concern | Naomi Pacocha |  Jacklyn Dare | Dec 10, 2025, 5:20 AM |
| 5/5 | Refund landed in my account before I even closed the chat. Wild. | 38006735Address change after shipping | Naomi Pacocha |  Mr. Eliza Gerhold IV | Dec 4, 2025, 10:16 AM |
| 9/11 | Would recommend in a heartbeat. The samples program alone is worth signing up for. | 00443819Foundation match help | Naomi Pacocha | Jacklyn Dare | Nov 29, 2025, 10:33 PM |
| 4/5 | Solved my return, just needed a couple of follow-ups to get there. | 21113467Return after 30-day window | Naomi Pacocha |  Dr. Mandy McLaughlin | Nov 20, 2025, 3:24 PM |
| 5/5 | Color match through the app worked perfectly. Foundation is spot on. | 09909624Pro discount enrollment | Naomi Pacocha |  Amely Pacocha | Sep 3, 2025, 5:53 AM |
| 10/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 42096417Discount code not working | Naomi Pacocha | Kaela Friesen | Aug 20, 2025, 5:54 AM |
| 3/5 | It's whatever. Got what I needed but no follow-through. | 77671190Order arrived damaged | Naomi Pacocha | Leonard Waters-Howell | Jul 13, 2025, 3:57 PM |
| 5/5 | Resolved the discount code issue and added bonus points for the trouble. 10/10. | 18857572Missing samples in order | Naomi Pacocha |  Julie Hodkiewicz | Jun 27, 2025, 10:50 PM |
| 10/11 | The selection, the service, the app — all top tier. | 23459857Item authenticity concern | Naomi Pacocha |  Mr. Cade Senger | Jun 26, 2025, 7:14 AM |