Naomi Pacocha
julien.ferry@hotmail.com
Showing 1 - 39 of 39
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 06401954 | Shipping cost question | Solved | Normal | Naomi Pacocha | — |  Chaz Renner | Chat | damagedshade-match | 6h | ●Responded | 5/5 | — | — | May 9, 2026 | - |
| 53674985 | Price match request | Solved | Normal | Naomi Pacocha | — |  Kip Schroeder IV | influencersamplesshipping | 21h | ○Sent, no reply | — | — | — | Mar 26, 2026 | - | |
| 61252012 | Wholesale order question | Solved | Normal | Naomi Pacocha | — |  Ignatius Cummerata | Social | — | 9h | ⊘Not fired | — | — | — | Mar 25, 2026 | - |
| 79408402 | Address change after shipping | Solved | Normal | Naomi Pacocha | — | Ignatius Cummerata | returnsvipbopis | 1h | ○Sent, no reply | — | — | — | Mar 20, 2026 | - | |
| 86574054 | Return after 30-day window | Closed | Normal | Naomi Pacocha | — |  Dr. Mandy McLaughlin | damagedloyalty | 2d | ○Sent, no reply | — | — | — | Mar 11, 2026 | Mar 17, 2026 | |
| 97885424 | BOPIS order cancelled at store | Closed | Normal | Naomi Pacocha | — |  Leonard Waters-Howell | shade-matchgift-card | 5h | ●Responded | 4/5 | — | — | Feb 26, 2026 | Mar 3, 2026 | |
| 33978858 | Store experience feedback | Solved | Normal | Naomi Pacocha | — |  Garth Dooley | Phone | fragrance | 2h | ●Responded | 7/11 | — | — | Feb 12, 2026 | - |
| 49498247 | Lost package follow-up | Solved | Low | Naomi Pacocha | — | Leonard Waters-Howell | Phone | fragrancesamples | 1d 14h | ○Sent, no reply | — | — | — | Feb 8, 2026 | - |
| 80783967 | Foundation match help | Closed | Normal | Naomi Pacocha | — |  Kaela Friesen | Chat | damagedfragrancebopis | 2h | ●Responded | 5/5 | — | — | Jan 30, 2026 | Feb 3, 2026 |
| 96464548 | Pro discount enrollment | Pending | Low | Naomi Pacocha | — |  Darryl Jacobi | shade-matchgift-card | - | —Skipped | — | — | — | Jan 26, 2026 | - | |
| 77910187 | Gift card balance question | Solved | Normal | Naomi Pacocha | — |  Mr. Lonie Hudson | influencerappvip | 10h | ●Responded | 10/11 | — | — | Jan 23, 2026 | - | |
| 12829501 | Insider tier issue | Closed | Normal | Naomi Pacocha | — |  Eula McKenzie | Chat | — | 1d 1h | ●Responded | 3/5 | — | — | Jan 23, 2026 | Jan 28, 2026 |
| 95651048 | BOPIS pickup not ready | Closed | Normal | Naomi Pacocha | — |  Tommy Kuvalis | Chat | appfragrance | 3h | ●Responded | 5/5 | — | — | Jan 22, 2026 | Jan 28, 2026 |
| 02913902 | Order arrived damaged | Solved | Normal | Naomi Pacocha | — | Eula McKenzie | — | 5h | ○Sent, no reply | — | — | — | Jan 12, 2026 | - | |
| 44485329 | BOPIS order cancelled at store | Solved | Low | Naomi Pacocha | — | Ignatius Cummerata | Chat | fragrancedamaged | 5h | ●Responded | 5/5 | — | — | Dec 29, 2025 | - |
| 34470457 | Store experience feedback | Solved | Low | Naomi Pacocha | — | Mr. Lonie Hudson | Chat | — | 7h | ○Sent, no reply | — | — | — | Dec 22, 2025 | - |
| 46565399 | Wholesale order question | Solved | Normal | Naomi Pacocha | — |  Steve O'Conner | Chat | shippingwholesalegift-card | 4h | ●Responded | 1/5 | — | — | Dec 19, 2025 | - |
| 42135686 | Gift card balance question | Pending | Normal | Naomi Pacocha | — | Ignatius Cummerata | fragranceappreturns | - | —Skipped | — | — | — | Dec 19, 2025 | - | |
| 80174820 | Lost package follow-up | Solved | High | Naomi Pacocha | — | Steve O'Conner | Chat | — | 6h | ⊘Not fired | — | — | — | Dec 12, 2025 | - |
| 27349218 | Item authenticity concern | Solved | Normal | Naomi Pacocha | — |  Jacklyn Dare | refundfragrance | 4h | ●Responded | 2/5 | — | — | Dec 9, 2025 | - | |
| 38006735 | Address change after shipping | Closed | Low | Naomi Pacocha | — |  Mr. Eliza Gerhold IV | Chat | vip | 1h | ●Responded | 5/5 | — | — | Dec 2, 2025 | Dec 9, 2025 |
| 00443819 | Foundation match help | Closed | Normal | Naomi Pacocha | — | Jacklyn Dare | loyaltyshade-matchvip | 1d 7h | ●Responded | 9/11 | — | — | Nov 28, 2025 | Dec 6, 2025 | |
| 57437406 | Where is my order? | Solved | Normal | Naomi Pacocha | — |  Katrina Johns | Social | shade-match | 6h | ⊘Not fired | — | — | — | Nov 26, 2025 | - |
| 21113467 | Return after 30-day window | Solved | Low | Naomi Pacocha | — | Dr. Mandy McLaughlin | Phone | shippingreturnsgift-card | 2d 1h | ●Responded | 4/5 | — | — | Nov 18, 2025 | - |
| 83886609 | Order arrived damaged | Closed | Normal | Naomi Pacocha | — |  Mr. Cade Senger | Chat | loyaltydamagedgift-card | 1h | ○Sent, no reply | — | — | — | Nov 7, 2025 | Nov 13, 2025 |
| 20179840 | Birthday gift not received | Solved | Normal | Naomi Pacocha | — | Leonard Waters-Howell | influencerrefunddamaged | 4h | ⊘Not fired | — | — | — | Oct 9, 2025 | - | |
| 09909624 | Pro discount enrollment | Closed | Normal | Naomi Pacocha | — |  Amely Pacocha | Chat | gift-cardloyaltyinfluencer | 10h | ●Responded | 5/5 | — | — | Sep 1, 2025 | Sep 3, 2025 |
| 05330954 | Influencer code not working | Solved | High | Naomi Pacocha | — | Kaela Friesen | shippingrefundshade-match | 1d 7h | ○Sent, no reply | — | — | — | Aug 29, 2025 | - | |
| 32131426 | Order arrived damaged | Solved | Low | Naomi Pacocha | — |  Faith Hilll | shade-matchgift-card | 1d 23h | ○Sent, no reply | — | — | — | Aug 26, 2025 | - | |
| 42096417 | Discount code not working | Closed | Normal | Naomi Pacocha | — | Kaela Friesen | wholesaleshipping | 5h | ●Responded | 10/11 | — | — | Aug 18, 2025 | Aug 25, 2025 | |
| 64182987 | Missing samples in order | Pending | Low | Naomi Pacocha | — |  Lily Raynor | — | - | —Skipped | — | — | — | Aug 16, 2025 | - | |
| 35297563 | Gift card balance question | Solved | Normal | Naomi Pacocha | — |  Oscar O'Hara | Chat | bopis | 2d 17h | ○Sent, no reply | — | — | — | Aug 15, 2025 | - |
| 50027627 | Influencer code not working | Solved | Normal | Naomi Pacocha | — | Jacklyn Dare | Phone | vip | 1h | ○Sent, no reply | — | — | — | Aug 9, 2025 | - |
| 41376030 | BOPIS pickup not ready | Closed | Normal | Naomi Pacocha | — |  Vilma Gusikowski | gift-cardbopisvip | 3h | ○Sent, no reply | — | — | — | Jul 18, 2025 | Jul 25, 2025 | |
| 77671190 | Order arrived damaged | Solved | Normal | Naomi Pacocha | — | Leonard Waters-Howell | wholesalereturnsapp | 5h | ●Responded | 3/5 | — | — | Jul 12, 2025 | - | |
| 18857572 | Missing samples in order | Solved | Normal | Naomi Pacocha | — |  Julie Hodkiewicz | gift-cardshade-match | 1h | ●Responded | 5/5 | — | — | Jun 27, 2025 | - | |
| 23459857 | Item authenticity concern | Solved | Normal | Naomi Pacocha | — | Mr. Cade Senger | bopisinfluencer | 4h | ●Responded | 10/11 | — | — | Jun 24, 2025 | - | |
| 31859855 | App crashes at checkout | Open | Normal | Naomi Pacocha | — | Oscar O'Hara | Phone | — | - | —Skipped | — | — | — | Jun 22, 2025 | - |
| 30125131 | Allergic reaction concern | Closed | Normal | Naomi Pacocha | — | Mr. Eliza Gerhold IV | Chat | returnsvip | 1h | ○Sent, no reply | — | — | — | May 30, 2025 | Jun 4, 2025 |