Jonatan Hammes-Toy
santiago.conroy95@gmail.com
Showing 1 - 19 of 19
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 10/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 02296044Cancel subscription / Auto-replenish | Jonatan Hammes-Toy |  Yazmin Jast | May 7, 2026, 8:16 AM |
| 3/5 | Slow but eventually got there. Could have been a one-message fix. | 11497692Gift card balance question | Jonatan Hammes-Toy |  Vilma Gusikowski | May 5, 2026, 2:11 PM |
| 5/5 | Amazing service! Sara helped me find the perfect foundation match over chat. | 80908056Insider tier issue | Jonatan Hammes-Toy |  Darryl Jacobi | May 2, 2026, 6:23 AM |
| 4/5 | Liked the experience. App could be slightly faster. | 39820394Klarna / Afterpay split issue | Jonatan Hammes-Toy |  Jacklyn Dare | May 1, 2026, 12:18 PM |
| 5/5 | More inclusive shade ranges would be huge. | 60571243Missing items in shipment | Jonatan Hammes-Toy |  Faith Hilll | Apr 3, 2026, 1:19 AM |
| 9/11 | Would recommend in a heartbeat. The samples program alone is worth signing up for. | 50157519Item authenticity concern | Jonatan Hammes-Toy |  Julie Hodkiewicz | Mar 1, 2026, 1:05 PM |
| 5/5 | Replied within minutes on a Sunday. Honestly didn't expect that. | 59937276Influencer code not working | Jonatan Hammes-Toy | Yazmin Jast | Feb 28, 2026, 8:17 AM |
| 4/11 | Lost loyalty points in a migration. Never got them back. Done. | 77969206Missing items in shipment | Jonatan Hammes-Toy |  Eula McKenzie | Feb 23, 2026, 9:06 AM |
| 3/5 | It worked out. Wish I hadn't had to explain my return policy back to them. | 77290231Item authenticity concern | Jonatan Hammes-Toy | Darryl Jacobi | Feb 8, 2026, 12:19 PM |
| 3/5 | Helpful agent, but the underlying app issue still hasn't been fixed. | 38011526Where is my order? | Jonatan Hammes-Toy |  Steve O'Conner | Feb 4, 2026, 6:56 PM |
| 5/5 | Used the app to swap a shade and it was approved on the spot. | 73874636Influencer code not working | Jonatan Hammes-Toy |  Mr. Cade Senger | Nov 7, 2025, 3:58 AM |
| 1/5 | Treated like I was lying about the missing items. Insulting. | 03327065Wrong shade sent | Jonatan Hammes-Toy |  Lily Raynor | Oct 15, 2025, 10:16 AM |
| 5/5 | Their chatbot actually solved my problem before a human was needed. | 67807162Item authenticity concern | Jonatan Hammes-Toy |  Chaz Renner | Sep 27, 2025, 4:08 PM |
| 3/5 | Mid. Got the refund eventually but it took 10 days instead of the 3 they promised. | 93107574Return after 30-day window | Jonatan Hammes-Toy |  Ignatius Cummerata | Aug 9, 2025, 9:44 PM |
| 9/11 | I tell everyone — Bloom is doing beauty retail right. | 22780490Missing items in shipment | Jonatan Hammes-Toy |  Miss Amber Hintz Sr. | Aug 6, 2025, 1:03 AM |
| 4/5 | Resolved fine. Agent had to look up my purchase, took a minute. | 49491800Return after 30-day window | Jonatan Hammes-Toy | Lily Raynor | Jul 19, 2025, 1:00 AM |
| 5/5 | Helpful, friendly, and didn't make me feel silly for asking basic skincare questions. | 01226126Restock alert for backorder | Jonatan Hammes-Toy |  Katrina Johns | Jul 14, 2025, 5:14 AM |
| 3/5 | Average. Got a partial refund instead of full and didn't really get why. | 54490628App login problem | Jonatan Hammes-Toy |  Kip Schroeder IV | Jun 10, 2025, 12:57 AM |
| 1/5 | The app, website, and store gave me three different return policies. | 09629508Pro discount enrollment | Jonatan Hammes-Toy |  Leonard Waters-Howell | Jun 3, 2025, 10:32 PM |