Ottis Maggio
nels10@hotmail.com
Showing 1 - 16 of 16
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Mailed me a replacement powder after mine arrived broken. Quick and gracious. | 38844195Cancel order request | Ottis Maggio |  Kaela Friesen | May 24, 2026, 6:48 AM |
| 5/5 | First time ordering and I'll definitely be back. Smooth from start to finish. | 17415190Missing samples in order | Ottis Maggio |  Mr. Lonie Hudson | May 9, 2026, 11:24 PM |
| 3/5 | Took some effort. Had to escalate to a manager to override the return window. | 57046495Price match request | Ottis Maggio |  Oscar O'Hara | Apr 25, 2026, 12:03 AM |
| 5/5 | Got my Klarna split sorted out in two messages. So easy. | 70558327Cancel order request | Ottis Maggio | Oscar O'Hara | Apr 14, 2026, 10:55 PM |
| 5/5 | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 41863519Shipping cost question | Ottis Maggio |  Kip Schroeder IV | Apr 6, 2026, 7:43 PM |
| 3/5 | Decent. The system seemed to be slowing them down more than the issue itself. | 38924068Klarna / Afterpay split issue | Ottis Maggio |  Julie Hodkiewicz | Mar 27, 2026, 9:45 AM |
| 2/5 | Didn't honor the price match. Felt nickel-and-dimed. | 58021234Store experience feedback | Ottis Maggio |  Mr. Eliza Gerhold IV | Jan 6, 2026, 12:12 PM |
| 3/5 | Required more steps than it should have for a simple shade exchange. | 29892882Foundation match help | Ottis Maggio |  Amely Pacocha | Dec 29, 2025, 4:33 PM |
| 2/5 | The refund still hasn't been processed and it's been two weeks. | 62725283Birthday gift not received | Ottis Maggio |  Ignatius Cummerata | Nov 28, 2025, 4:19 AM |
| 4/5 | Helpful, but the hold music in the phone queue was rough. | 63774865Klarna / Afterpay split issue | Ottis Maggio |  Lily Raynor | Nov 10, 2025, 12:18 AM |
| 9/11 | Love everything about it. The Insider program is genuinely valuable. | 44621507Address change after shipping | Ottis Maggio | Kip Schroeder IV | Oct 17, 2025, 8:55 AM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 00578907Influencer code not working | Ottis Maggio | Kip Schroeder IV | Oct 16, 2025, 1:58 AM |
| 5/5 | Better in-store / online inventory sync. | 29431167Missing samples in order | Ottis Maggio |  Tommy Kuvalis | Oct 3, 2025, 1:39 AM |
| 1/5 | Insider status was downgraded incorrectly and no one will fix it. | 21022583Missing items in shipment | Ottis Maggio |  Miss Amber Hintz Sr. | Sep 15, 2025, 12:02 PM |
| 1/5 | Insider status was downgraded incorrectly and no one will fix it. | 17831891Gift card balance question | Ottis Maggio | Ignatius Cummerata | Sep 12, 2025, 6:51 AM |
| 4/5 | Resolved my question, just wish the app hadn't logged me out twice during the chat. | 76161178Price match request | Ottis Maggio |  Mr. Skyla Trantow | Jun 18, 2025, 8:58 AM |