Ottis Maggio
nels10@hotmail.com
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 38844195 | Cancel order request | Solved | Normal | Ottis Maggio | — |  Kaela Friesen | Phone | influencershade-match | 4h | ●Responded | 5/5 | — | — | May 23, 2026 | - |
| 66443664 | Gift card balance question | Solved | Normal | Ottis Maggio | — | Kaela Friesen | shipping | 17h | ○Sent, no reply | — | — | — | May 22, 2026 | - | |
| 17415190 | Missing samples in order | Solved | High | Ottis Maggio | — |  Mr. Lonie Hudson | Chat | bopis | 23h | ●Responded | 5/5 | — | — | May 8, 2026 | - |
| 05197008 | App crashes at checkout | Pending | Urgent | Ottis Maggio | — |  Amely Pacocha | Chat | — | - | —Skipped | — | — | — | May 1, 2026 | - |
| 84884860 | App login problem | Solved | Normal | Ottis Maggio | — |  Julie Hodkiewicz | Chat | shippingdamaged | 1d 17h | ○Sent, no reply | — | — | — | May 1, 2026 | - |
| 57046495 | Price match request | Solved | Normal | Ottis Maggio | — |  Oscar O'Hara | app | 5h | ●Responded | 3/5 | — | — | Apr 24, 2026 | - | |
| 17517308 | App login problem | Pending | Normal | Ottis Maggio | — |  Jacklyn Dare | Chat | damagedfragranceloyalty | - | —Skipped | — | — | — | Apr 24, 2026 | - |
| 25444168 | Shipping cost question | Closed | Normal | Ottis Maggio | — | Oscar O'Hara | Phone | bopisvipsamples | 6h | ⊘Not fired | — | — | — | Apr 24, 2026 | Apr 27, 2026 |
| 70558327 | Cancel order request | Closed | Low | Ottis Maggio | — | Oscar O'Hara | shippingapp | 7h | ●Responded | 5/5 | — | — | Apr 13, 2026 | Apr 15, 2026 | |
| 78250940 | Order arrived damaged | Open | Normal | Ottis Maggio | — |  Faith Hilll | refundloyaltyfragrance | - | —Skipped | — | — | — | Apr 10, 2026 | - | |
| 41863519 | Shipping cost question | Closed | Normal | Ottis Maggio | — |  Kip Schroeder IV | Chat | wholesaleapp | 9h | ●Responded | 5/5 | — | — | Apr 5, 2026 | Apr 11, 2026 |
| 10487814 | App crashes at checkout | Closed | Normal | Ottis Maggio | — |  Leonard Waters-Howell | fragranceinfluencer | 1d 3h | ○Sent, no reply | — | — | — | Apr 2, 2026 | Apr 10, 2026 | |
| 62928161 | Store experience feedback | Pending | Low | Ottis Maggio | — |  Mr. Eliza Gerhold IV | — | - | —Skipped | — | — | — | Mar 27, 2026 | - | |
| 38924068 | Klarna / Afterpay split issue | Solved | Normal | Ottis Maggio | — | Julie Hodkiewicz | shipping | 1d 18h | ●Responded | 3/5 | — | — | Mar 25, 2026 | - | |
| 31782381 | Price match request | Pending | Low | Ottis Maggio | — |  Mr. Cade Senger | Phone | — | - | —Skipped | — | — | — | Mar 20, 2026 | - |
| 46193202 | Discount code not working | Pending | Normal | Ottis Maggio | — |  Miss Amber Hintz Sr. | shade-matchshippingdamaged | - | —Skipped | — | — | — | Mar 4, 2026 | - | |
| 88672596 | Lost package follow-up | Open | Low | Ottis Maggio | — | Kaela Friesen | refundsamples | - | —Skipped | — | — | — | Feb 6, 2026 | - | |
| 67932315 | Item authenticity concern | Closed | High | Ottis Maggio | — | Mr. Cade Senger | Chat | bopis | 1h | ○Sent, no reply | — | — | — | Feb 2, 2026 | Feb 3, 2026 |
| 06293006 | Address change after shipping | Solved | Urgent | Ottis Maggio | — | Mr. Lonie Hudson | Chat | viprefundfragrance | 2h | ○Sent, no reply | — | — | — | Jan 22, 2026 | - |
| 43811868 | App login problem | Pending | Normal | Ottis Maggio | — | Mr. Cade Senger | Chat | shade-matchshippingrefund | - | —Skipped | — | — | — | Jan 16, 2026 | - |
| 26829957 | Klarna / Afterpay split issue | Open | Normal | Ottis Maggio | — | Mr. Eliza Gerhold IV | returnswholesaleapp | - | —Skipped | — | — | — | Jan 12, 2026 | - | |
| 34501184 | Return after 30-day window | Solved | Low | Ottis Maggio | — | Kaela Friesen | Phone | vipfragrancewholesale | 4h | ⊘Not fired | — | — | — | Jan 7, 2026 | - |
| 58021234 | Store experience feedback | Solved | Normal | Ottis Maggio | — | Mr. Eliza Gerhold IV | fragrance | 2d 10h | ●Responded | 2/5 | — | — | Jan 2, 2026 | - | |
| 40935927 | Order arrived damaged | Pending | Urgent | Ottis Maggio | — |  Garth Dooley | shipping | - | —Skipped | — | — | — | Jan 1, 2026 | - | |
| 60860890 | Cancel subscription / Auto-replenish | Solved | Normal | Ottis Maggio | — | Jacklyn Dare | Chat | shippingvipgift-card | 4h | ○Sent, no reply | — | — | — | Jan 1, 2026 | - |
| 19664264 | BOPIS pickup not ready | Solved | High | Ottis Maggio | — | Garth Dooley | — | 10h | ○Sent, no reply | — | — | — | Dec 29, 2025 | - | |
| 29892882 | Foundation match help | Solved | Low | Ottis Maggio | — | Amely Pacocha | — | 1d 20h | ●Responded | 3/5 | — | — | Dec 27, 2025 | - | |
| 95263449 | App crashes at checkout | Solved | Normal | Ottis Maggio | — | Garth Dooley | Chat | wholesale | 17h | ○Sent, no reply | — | — | — | Dec 18, 2025 | - |
| 11882081 | Missing items in shipment | Solved | Normal | Ottis Maggio | — | Jacklyn Dare | Chat | wholesalereturns | 4h | ⊘Not fired | — | — | — | Nov 29, 2025 | - |
| 31737582 | Shipping cost question | Closed | High | Ottis Maggio | — | Kip Schroeder IV | — | 23h | ○Sent, no reply | — | — | — | Nov 29, 2025 | Dec 4, 2025 | |
| 62725283 | Birthday gift not received | Closed | Normal | Ottis Maggio | — |  Ignatius Cummerata | — | 8h | ●Responded | 2/5 | — | — | Nov 27, 2025 | Nov 30, 2025 | |
| 89849232 | Discount code not working | Solved | Urgent | Ottis Maggio | — | Mr. Lonie Hudson | Chat | — | 5h | ○Sent, no reply | — | — | — | Nov 18, 2025 | - |
| 63774865 | Klarna / Afterpay split issue | Closed | Normal | Ottis Maggio | — |  Lily Raynor | Chat | — | 1h | ●Responded | 4/5 | — | — | Nov 8, 2025 | Nov 9, 2025 |
| 48450184 | Item authenticity concern | Solved | Low | Ottis Maggio | — | Mr. Cade Senger | shippingreturnsvip | 6h | ○Sent, no reply | — | — | — | Oct 17, 2025 | - | |
| 64902042 | Lost package follow-up | Pending | Low | Ottis Maggio | — |  Tommy Kuvalis | bopissamplesgift-card | - | —Skipped | — | — | — | Oct 17, 2025 | - | |
| 44621507 | Address change after shipping | Solved | Normal | Ottis Maggio | — | Kip Schroeder IV | shade-match | 7h | ●Responded | 9/11 | — | — | Oct 16, 2025 | - | |
| 00578907 | Influencer code not working | Closed | High | Ottis Maggio | — | Kip Schroeder IV | shippinginfluencerreturns | 3h | ●Responded | 5/5 | — | — | Oct 15, 2025 | Oct 18, 2025 | |
| 29431167 | Missing samples in order | Closed | Low | Ottis Maggio | — | Tommy Kuvalis | Chat | shade-matchbopis | 15h | ●Responded | 5/5 | — | — | Oct 1, 2025 | Oct 3, 2025 |
| 66650816 | Wholesale order question | Solved | Low | Ottis Maggio | — |  Yazmin Jast | returns | 4h | ○Sent, no reply | — | — | — | Sep 23, 2025 | - | |
| 44559472 | Missing samples in order | Solved | Normal | Ottis Maggio | — | Amely Pacocha | Chat | loyalty | 11h | ○Sent, no reply | — | — | — | Sep 15, 2025 | - |
| 21022583 | Missing items in shipment | Solved | Normal | Ottis Maggio | — | Miss Amber Hintz Sr. | Chat | — | 1d 4h | ●Responded | 1/5 | — | — | Sep 12, 2025 | - |
| 17831891 | Gift card balance question | Solved | High | Ottis Maggio | — | Ignatius Cummerata | bopisappshade-match | 5h | ●Responded | 1/5 | — | — | Sep 11, 2025 | - | |
| 41610600 | Influencer code not working | Closed | Normal | Ottis Maggio | — | Lily Raynor | Social | — | 4h | ⊘Not fired | — | — | — | Sep 2, 2025 | Sep 8, 2025 |
| 87785934 | Item authenticity concern | Pending | Normal | Ottis Maggio | — | Mr. Eliza Gerhold IV | Chat | damagedsamples | - | —Skipped | — | — | — | Aug 24, 2025 | - |
| 63526906 | App login problem | Closed | Normal | Ottis Maggio | — |  Chaz Renner | Chat | shippingwholesale | 3h | ⊘Not fired | — | — | — | Aug 18, 2025 | Aug 22, 2025 |
| 82525036 | Allergic reaction concern | Open | Normal | Ottis Maggio | — | Chaz Renner | Chat | — | - | —Skipped | — | — | — | Jul 12, 2025 | - |
| 24357728 | Allergic reaction concern | Pending | Normal | Ottis Maggio | — | Julie Hodkiewicz | appfragrance | - | —Skipped | — | — | — | Jul 7, 2025 | - | |
| 54107614 | Missing items in shipment | Solved | Normal | Ottis Maggio | — | Ignatius Cummerata | Chat | shade-match | 7d 10h | ○Sent, no reply | — | — | — | Jul 2, 2025 | - |
| 76161178 | Price match request | Closed | Normal | Ottis Maggio | — |  Mr. Skyla Trantow | refundwholesale | 2d 11h | ●Responded | 4/5 | — | — | Jun 14, 2025 | Jun 23, 2025 | |
| 69369092 | Restock alert for backorder | Solved | Normal | Ottis Maggio | — | Miss Amber Hintz Sr. | Phone | returns | 14h | ○Sent, no reply | — | — | — | Jun 5, 2025 | - |