Mr. Lucious Heidenreich
keira_dare9@hotmail.com
Showing 1 - 12 of 12
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 3/5 | The app return flow kept timing out, had to chat in to finish it. | 06553285Foundation match help | Mr. Lucious Heidenreich |  Eula McKenzie | Apr 16, 2026, 1:35 PM |
| 5/5 | Replied within minutes on a Sunday. Honestly didn't expect that. | 87100993Order arrived damaged | Mr. Lucious Heidenreich |  Dr. Mandy McLaughlin | Mar 27, 2026, 9:40 PM |
| 5/5 | The Beauty Advisor on chat was so knowledgeable, helped me build a full skincare routine for sensitive skin. | 79109329Loyalty points not posting | Mr. Lucious Heidenreich |  Ignatius Cummerata | Jan 7, 2026, 11:09 PM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 06534141Where is my order? | Mr. Lucious Heidenreich |  Yazmin Jast | Dec 28, 2025, 5:00 AM |
| 2/5 | App kept crashing during the return flow. Eventually had to call. | 23398286Allergic reaction concern | Mr. Lucious Heidenreich |  Lily Raynor | Oct 22, 2025, 5:54 AM |
| 3/5 | Had to provide proof of purchase three different ways. | 88970503Refund not received | Mr. Lucious Heidenreich |  Jacklyn Dare | Oct 13, 2025, 12:44 PM |
| 4/11 | Pricing has crept up and the value isn't there anymore. | 12166632Where is my order? | Mr. Lucious Heidenreich |  Vilma Gusikowski | Aug 31, 2025, 5:07 PM |
| 5/5 | Got my missing samples shipped out the same day. Thank you! | 22200278Pro discount enrollment | Mr. Lucious Heidenreich |  Mr. Eliza Gerhold IV | Aug 16, 2025, 5:33 AM |
| 3/5 | Okay experience. The chat felt scripted, didn't really listen at first. | 89035499Influencer code not working | Mr. Lucious Heidenreich |  Steve O'Conner | Aug 9, 2025, 6:52 AM |
| 5/5 | Replaced my damaged perfume bottle within 24 hours. So impressed. | 81417362Missing items in shipment | Mr. Lucious Heidenreich |  Julie Hodkiewicz | Jul 7, 2025, 10:01 AM |
| 4/5 | Helpful, just felt rushed at the end of the conversation. | 42150976Cancel subscription / Auto-replenish | Mr. Lucious Heidenreich |  Leonard Waters-Howell | Jul 7, 2025, 3:17 AM |
| 9/11 | The selection, the service, the app — all top tier. | 87168003Wrong shade sent | Mr. Lucious Heidenreich | Ignatius Cummerata | May 30, 2025, 3:04 AM |