Mr. Lucious Heidenreich
keira_dare9@hotmail.com
Showing 1 - 36 of 36
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 04229589 | Discount code not working | Closed | Low | Mr. Lucious Heidenreich | — |  Lily Raynor | Phone | damagedrefund | 17h | ⊘Not fired | — | — | — | Apr 30, 2026 | May 8, 2026 |
| 02800019 | Birthday gift not received | Solved | Normal | Mr. Lucious Heidenreich | — |  Faith Hilll | fragranceinfluencershade-match | 2d 8h | ⊘Not fired | — | — | — | Apr 23, 2026 | - | |
| 26291015 | Price match request | Closed | Normal | Mr. Lucious Heidenreich | — | Lily Raynor | Chat | fragranceshade-match | 4h | ○Sent, no reply | — | — | — | Apr 15, 2026 | Apr 16, 2026 |
| 58392016 | Cancel subscription / Auto-replenish | Solved | High | Mr. Lucious Heidenreich | — |  Kaela Friesen | damagedrefundinfluencer | 6h | ○Sent, no reply | — | — | — | Apr 14, 2026 | - | |
| 06553285 | Foundation match help | Solved | Normal | Mr. Lucious Heidenreich | — |  Eula McKenzie | Chat | loyalty | 1d | ●Responded | 3/5 | — | — | Apr 13, 2026 | - |
| 04784830 | Price match request | Pending | Normal | Mr. Lucious Heidenreich | — |  Amely Pacocha | — | - | —Skipped | — | — | — | Mar 29, 2026 | - | |
| 87100993 | Order arrived damaged | Solved | Low | Mr. Lucious Heidenreich | — |  Dr. Mandy McLaughlin | Chat | fragrancedamagedshipping | 13h | ●Responded | 5/5 | — | — | Mar 26, 2026 | - |
| 35771979 | Foundation match help | Solved | Low | Mr. Lucious Heidenreich | — | Eula McKenzie | Chat | — | 1h | ○Sent, no reply | — | — | — | Mar 24, 2026 | - |
| 30036282 | Store experience feedback | Closed | Urgent | Mr. Lucious Heidenreich | — |  Jacklyn Dare | Chat | apprefunddamaged | 6h | ○Sent, no reply | — | — | — | Feb 24, 2026 | Mar 1, 2026 |
| 97350462 | Allergic reaction concern | Closed | Normal | Mr. Lucious Heidenreich | — |  Katrina Johns | appwholesaleloyalty | 4h | ○Sent, no reply | — | — | — | Feb 11, 2026 | Feb 12, 2026 | |
| 18611602 | BOPIS order cancelled at store | Solved | Normal | Mr. Lucious Heidenreich | — | Amely Pacocha | influencer | 18h | ○Sent, no reply | — | — | — | Jan 30, 2026 | - | |
| 96458152 | BOPIS order cancelled at store | Solved | Normal | Mr. Lucious Heidenreich | — |  Julie Hodkiewicz | Chat | gift-card | 3h | ○Sent, no reply | — | — | — | Jan 8, 2026 | - |
| 79109329 | Loyalty points not posting | Solved | Low | Mr. Lucious Heidenreich | — |  Ignatius Cummerata | Chat | loyaltyshade-match | 1h | ●Responded | 5/5 | — | — | Jan 7, 2026 | - |
| 99821114 | Question about product ingredients | Pending | Low | Mr. Lucious Heidenreich | — | Julie Hodkiewicz | Social | refundsamplesinfluencer | - | —Skipped | — | — | — | Dec 31, 2025 | - |
| 06534141 | Where is my order? | Solved | Low | Mr. Lucious Heidenreich | — |  Yazmin Jast | Chat | returns | 15h | ●Responded | 5/5 | — | — | Dec 25, 2025 | - |
| 50460267 | Where is my order? | Pending | Low | Mr. Lucious Heidenreich | — | Dr. Mandy McLaughlin | Chat | bopisshippingsamples | - | —Skipped | — | — | — | Dec 4, 2025 | - |
| 96533729 | Cancel order request | Solved | High | Mr. Lucious Heidenreich | — | Ignatius Cummerata | Chat | wholesalevip | 2d 7h | ○Sent, no reply | — | — | — | Nov 30, 2025 | - |
| 47037796 | Restock alert for backorder | Solved | Normal | Mr. Lucious Heidenreich | — |  Chaz Renner | — | 5h | ⊘Not fired | — | — | — | Nov 7, 2025 | - | |
| 62638436 | BOPIS order cancelled at store | Solved | Normal | Mr. Lucious Heidenreich | — | Jacklyn Dare | Chat | app | 1d 17h | ○Sent, no reply | — | — | — | Oct 30, 2025 | - |
| 29152199 | Birthday gift not received | Closed | Normal | Mr. Lucious Heidenreich | — | Ignatius Cummerata | loyalty | 6h | ○Sent, no reply | — | — | — | Oct 28, 2025 | Nov 3, 2025 | |
| 23398286 | Allergic reaction concern | Closed | Normal | Mr. Lucious Heidenreich | — | Lily Raynor | — | 7d 12h | ●Responded | 2/5 | — | — | Oct 14, 2025 | Oct 25, 2025 | |
| 88970503 | Refund not received | Solved | High | Mr. Lucious Heidenreich | — | Jacklyn Dare | Chat | wholesalerefund | 3h | ●Responded | 3/5 | — | — | Oct 11, 2025 | - |
| 53573506 | App crashes at checkout | Solved | Low | Mr. Lucious Heidenreich | — |  Leonard Waters-Howell | — | 3d | ○Sent, no reply | — | — | — | Sep 28, 2025 | - | |
| 30000085 | Shipping cost question | Solved | Normal | Mr. Lucious Heidenreich | — | Dr. Mandy McLaughlin | refundbopis | 3h | ○Sent, no reply | — | — | — | Sep 19, 2025 | - | |
| 26758114 | App crashes at checkout | Solved | Normal | Mr. Lucious Heidenreich | — | Jacklyn Dare | — | 4d 14h | ○Sent, no reply | — | — | — | Sep 15, 2025 | - | |
| 12166632 | Where is my order? | Solved | Normal | Mr. Lucious Heidenreich | — |  Vilma Gusikowski | refundwholesale | 5d 9h | ●Responded | 4/11 | — | — | Aug 25, 2025 | - | |
| 22200278 | Pro discount enrollment | Closed | Normal | Mr. Lucious Heidenreich | — |  Mr. Eliza Gerhold IV | Chat | bopis | 2h | ●Responded | 5/5 | — | — | Aug 15, 2025 | Aug 22, 2025 |
| 74579118 | Wrong shade sent | Closed | High | Mr. Lucious Heidenreich | — | Katrina Johns | Social | appshade-matchshipping | 2d 1h | ⊘Not fired | — | — | — | Aug 13, 2025 | Aug 17, 2025 |
| 89035499 | Influencer code not working | Closed | High | Mr. Lucious Heidenreich | — |  Steve O'Conner | Chat | refundinfluencer | 6d 10h | ●Responded | 3/5 | — | — | Aug 1, 2025 | Aug 14, 2025 |
| 19859121 | BOPIS order cancelled at store | Solved | Normal | Mr. Lucious Heidenreich | — | Vilma Gusikowski | Chat | — | 4h | ○Sent, no reply | — | — | — | Jul 14, 2025 | - |
| 81417362 | Missing items in shipment | Closed | Normal | Mr. Lucious Heidenreich | — | Julie Hodkiewicz | — | 1d | ●Responded | 5/5 | — | — | Jul 4, 2025 | Jul 8, 2025 | |
| 42150976 | Cancel subscription / Auto-replenish | Solved | Normal | Mr. Lucious Heidenreich | — | Leonard Waters-Howell | Chat | fragrancevip | 1d 19h | ●Responded | 4/5 | — | — | Jul 3, 2025 | - |
| 15164322 | Wholesale order question | Closed | Normal | Mr. Lucious Heidenreich | — | Katrina Johns | Chat | — | 2d 8h | ○Sent, no reply | — | — | — | Jul 1, 2025 | Jul 10, 2025 |
| 95332671 | Missing items in shipment | Closed | Normal | Mr. Lucious Heidenreich | — |  Mr. Cade Senger | Chat | damagedloyaltybopis | 2d | ○Sent, no reply | — | — | — | May 31, 2025 | Jun 8, 2025 |
| 87168003 | Wrong shade sent | Solved | Low | Mr. Lucious Heidenreich | — | Ignatius Cummerata | vipinfluencershipping | 2h | ●Responded | 9/11 | — | — | May 29, 2025 | - | |
| 47730937 | App login problem | Solved | Normal | Mr. Lucious Heidenreich | — |  Mr. Lonie Hudson | — | 4d | ○Sent, no reply | — | — | — | May 28, 2025 | - |