Dr. Salvatore Collins
jasmine.buckridge82@yahoo.com
Showing 1 - 19 of 19
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 10/11 | Best in class. The app is genuinely beautiful and useful. | 82887153Missing samples in order | Dr. Salvatore Collins |  Darryl Jacobi | Apr 11, 2026, 6:20 PM |
| 5/5 | Marie answered my question about which retinol to start with. Detailed, no pressure to upsell. | 53903815Question about product ingredients | Dr. Salvatore Collins |  Steve O'Conner | Apr 5, 2026, 8:10 PM |
| 10/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 43503270Gift card balance question | Dr. Salvatore Collins |  Katrina Johns | Mar 30, 2026, 4:59 PM |
| 5/5 | Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged. | 95825748App login problem | Dr. Salvatore Collins |  Mr. Skyla Trantow | Mar 28, 2026, 4:28 AM |
| 5/5 | Replied within minutes on a Sunday. Honestly didn't expect that. | 40051129Gift card balance question | Dr. Salvatore Collins |  Leonard Waters-Howell | Mar 10, 2026, 10:11 PM |
| 5/5 | Helpful self-service flow handled everything without me needing to chat. | 04863131Cancel subscription / Auto-replenish | Dr. Salvatore Collins |  Kaela Friesen | Mar 6, 2026, 8:29 PM |
| 10/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 80270174Birthday gift not received | Dr. Salvatore Collins | Darryl Jacobi | Feb 8, 2026, 8:54 PM |
| 5/5 | Customer care actually listened. Refund processed without making me jump through hoops. | 81560913Foundation match help | Dr. Salvatore Collins | Kaela Friesen | Feb 7, 2026, 5:28 PM |
| 4/5 | Good chat support. Returned product still hadn't been processed when I followed up. | 06961518Question about product ingredients | Dr. Salvatore Collins |  Eula McKenzie | Jan 27, 2026, 4:05 PM |
| 3/5 | Fine. The agent was friendly but seemed unsure of the answer. | 95228226Wholesale order question | Dr. Salvatore Collins |  Garth Dooley | Jan 26, 2026, 8:12 AM |
| 4/5 | Generally happy. The fragrance sample they sent wasn't what I picked but close enough. | 79269429Wrong shade sent | Dr. Salvatore Collins | Leonard Waters-Howell | Jan 25, 2026, 4:57 PM |
| 4/5 | Good experience. The Beauty Advisor was knowledgeable but I had to wait 10 minutes. | 53723972Wrong shade sent | Dr. Salvatore Collins | Garth Dooley | Jan 1, 2026, 11:53 AM |
| 10/11 | Already referred three friends. They all love it too. | 46656685BOPIS order cancelled at store | Dr. Salvatore Collins |  Oscar O'Hara | Nov 27, 2025, 12:05 AM |
| 5/5 | First time ordering and I'll definitely be back. Smooth from start to finish. | 60982296Refund not received | Dr. Salvatore Collins | Darryl Jacobi | Oct 14, 2025, 3:21 PM |
| 1/11 | Had a terrible refund experience. Would steer friends elsewhere. | 23507784Lost package follow-up | Dr. Salvatore Collins |  Ignatius Cummerata | Oct 12, 2025, 5:11 AM |
| 4/5 | Nice agent. Would have been nice to get a small gesture after the order was so delayed. | 79202047Missing items in shipment | Dr. Salvatore Collins |  Jacklyn Dare | Aug 23, 2025, 12:47 AM |
| 10/11 | Recommend to anyone who'll listen. Best loyalty program in the space. | 16466117Store experience feedback | Dr. Salvatore Collins |  Vilma Gusikowski | Aug 16, 2025, 10:07 AM |
| 1/5 | They accused me of returning fraudulent items. Never coming back. | 59026894Cancel subscription / Auto-replenish | Dr. Salvatore Collins | Kaela Friesen | Jul 27, 2025, 2:09 AM |
| 9/11 | The selection, the service, the app — all top tier. | 63201534Allergic reaction concern | Dr. Salvatore Collins |  Kip Schroeder IV | Jun 26, 2025, 5:34 PM |