Marlin Gerhold
odessa60@gmail.com
Showing 1 - 16 of 16
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 3/5 | Took two chats to get the issue solved. Each agent gave me different info. | 39087853Return after 30-day window | Marlin Gerhold |  Miss Amber Hintz Sr. | May 1, 2026, 8:50 PM |
| 4/11 | Lost loyalty points in a migration. Never got them back. Done. | 47347287Cancel subscription / Auto-replenish | Marlin Gerhold |  Tommy Kuvalis | Mar 20, 2026, 12:10 AM |
| 1/5 | I will never recommend this brand again. Truly terrible support. | 74517606Influencer code not working | Marlin Gerhold |  Leonard Waters-Howell | Mar 10, 2026, 3:40 PM |
| 5/5 | Returned my serum no questions asked, refund hit my card the next day. | 29578449Missing items in shipment | Marlin Gerhold |  Julie Hodkiewicz | Mar 4, 2026, 2:28 AM |
| 4/5 | Add more clean / fragrance-free filters. | 48108976Shipping cost question | Marlin Gerhold |  Mr. Lonie Hudson | Feb 5, 2026, 7:45 PM |
| 4/5 | Order arrived fine, agent was helpful when one product was missing. | 03010696Gift card balance question | Marlin Gerhold |  Mr. Skyla Trantow | Feb 2, 2026, 12:30 AM |
| 3/5 | Reward longtime customers more meaningfully. | 72449388Item authenticity concern | Marlin Gerhold |  Yazmin Jast | Jan 31, 2026, 7:09 PM |
| 4/5 | Order arrived fine, agent was helpful when one product was missing. | 46167901Shipping cost question | Marlin Gerhold |  Amely Pacocha | Jan 19, 2026, 9:53 AM |
| 7/11 | I like it but I also shop other places. | 03061630Cancel order request | Marlin Gerhold |  Eula McKenzie | Nov 24, 2025, 11:19 PM |
| 3/5 | Got my points back but the agent forgot to ship the replacement. | 09038293Lost package follow-up | Marlin Gerhold |  Vilma Gusikowski | Nov 7, 2025, 6:49 AM |
| 9/11 | The selection, the service, the app — all top tier. | 53912096Where is my order? | Marlin Gerhold |  Faith Hilll | Oct 28, 2025, 10:43 PM |
| 3/5 | It's whatever. Got what I needed but no follow-through. | 56473774Missing samples in order | Marlin Gerhold | Mr. Skyla Trantow | Oct 7, 2025, 7:57 PM |
| 5/5 | Couldn't have been more helpful. Got an Elite member upgrade after one chat. | 72402164Item authenticity concern | Marlin Gerhold |  Oscar O'Hara | Sep 28, 2025, 3:05 AM |
| 4/5 | Resolved fine. The first agent transferred me but the second one nailed it. | 81928432Where is my order? | Marlin Gerhold | Oscar O'Hara | Sep 21, 2025, 6:34 AM |
| 7/11 | Generally good. A few things could be better but no complaints. | 17391973Item authenticity concern | Marlin Gerhold |  Ignatius Cummerata | Sep 12, 2025, 6:51 AM |
| 3/5 | Issue resolved. Process felt clunky on their end. | 59645402Item authenticity concern | Marlin Gerhold | Ignatius Cummerata | Jun 2, 2025, 5:25 AM |