Marlin Gerhold
odessa60@gmail.com
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 24372278 | Question about product ingredients | Solved | Normal | Marlin Gerhold | — |  Katrina Johns | Chat | influencer | 9h | ○Sent, no reply | — | — | — | May 4, 2026 | - |
| 39087853 | Return after 30-day window | Solved | Normal | Marlin Gerhold | — |  Miss Amber Hintz Sr. | appfragrancesamples | 2h | ●Responded | 3/5 | — | — | May 1, 2026 | - | |
| 16509151 | Restock alert for backorder | Solved | Urgent | Marlin Gerhold | — |  Darryl Jacobi | Chat | fragrance | 18h | ○Sent, no reply | — | — | — | Apr 30, 2026 | - |
| 59845214 | Address change after shipping | Solved | Normal | Marlin Gerhold | — |  Mr. Cade Senger | returnsinfluencershade-match | 4h | ○Sent, no reply | — | — | — | Apr 3, 2026 | - | |
| 04610137 | Cancel order request | Closed | Normal | Marlin Gerhold | — |  Tommy Kuvalis | Chat | — | 1d | ○Sent, no reply | — | — | — | Mar 23, 2026 | Mar 31, 2026 |
| 47347287 | Cancel subscription / Auto-replenish | Closed | Normal | Marlin Gerhold | — | Tommy Kuvalis | Phone | — | 4d 11h | ●Responded | 4/11 | — | — | Mar 13, 2026 | Mar 22, 2026 |
| 22761442 | Lost package follow-up | Closed | High | Marlin Gerhold | — | Tommy Kuvalis | Chat | — | 2h | ○Sent, no reply | — | — | — | Mar 10, 2026 | Mar 11, 2026 |
| 74517606 | Influencer code not working | Solved | Normal | Marlin Gerhold | — |  Leonard Waters-Howell | influencer | 5h | ●Responded | 1/5 | — | — | Mar 9, 2026 | - | |
| 29578449 | Missing items in shipment | Solved | Normal | Marlin Gerhold | — |  Julie Hodkiewicz | — | 4h | ●Responded | 5/5 | — | — | Mar 2, 2026 | - | |
| 96439093 | Klarna / Afterpay split issue | Solved | Normal | Marlin Gerhold | — | Darryl Jacobi | Chat | shippingapp | 3h | ○Sent, no reply | — | — | — | Feb 23, 2026 | - |
| 47376359 | Return after 30-day window | Closed | Normal | Marlin Gerhold | — | Leonard Waters-Howell | Phone | bopisvipsamples | 5h | ○Sent, no reply | — | — | — | Feb 21, 2026 | Feb 23, 2026 |
| 71111208 | Missing items in shipment | Solved | Normal | Marlin Gerhold | — |  Ignatius Cummerata | gift-card | 20h | ○Sent, no reply | — | — | — | Feb 19, 2026 | - | |
| 58875635 | Item authenticity concern | Closed | Normal | Marlin Gerhold | — | Mr. Cade Senger | Chat | returnsapp | 1d 10h | ○Sent, no reply | — | — | — | Feb 14, 2026 | Feb 21, 2026 |
| 88185705 | App login problem | Open | High | Marlin Gerhold | — | Leonard Waters-Howell | — | - | —Skipped | — | — | — | Feb 12, 2026 | - | |
| 83481863 | BOPIS order cancelled at store | Solved | Normal | Marlin Gerhold | — |  Oscar O'Hara | Chat | bopisgift-card | 19h | ○Sent, no reply | — | — | — | Feb 3, 2026 | - |
| 48108976 | Shipping cost question | Solved | Normal | Marlin Gerhold | — |  Mr. Lonie Hudson | wholesale | 2d 3h | ●Responded | 4/5 | — | — | Feb 2, 2026 | - | |
| 03010696 | Gift card balance question | Solved | High | Marlin Gerhold | — |  Mr. Skyla Trantow | Chat | shade-matchwholesalegift-card | 15h | ●Responded | 4/5 | — | — | Jan 30, 2026 | - |
| 72449388 | Item authenticity concern | Solved | Normal | Marlin Gerhold | — |  Yazmin Jast | samplesdamaged | 23h | ●Responded | 3/5 | — | — | Jan 29, 2026 | - | |
| 20925155 | BOPIS order cancelled at store | Solved | Low | Marlin Gerhold | — |  Steve O'Conner | — | 3h | ○Sent, no reply | — | — | — | Jan 21, 2026 | - | |
| 58603149 | Missing items in shipment | Solved | Normal | Marlin Gerhold | — |  Amely Pacocha | — | 4h | ○Sent, no reply | — | — | — | Jan 18, 2026 | - | |
| 07389910 | BOPIS pickup not ready | Pending | Normal | Marlin Gerhold | — |  Chaz Renner | fragranceshade-matchgift-card | - | —Skipped | — | — | — | Jan 18, 2026 | - | |
| 46167901 | Shipping cost question | Closed | Normal | Marlin Gerhold | — | Amely Pacocha | samplesreturnsloyalty | 1d 2h | ●Responded | 4/5 | — | — | Jan 17, 2026 | Jan 19, 2026 | |
| 41928799 | Cancel order request | Solved | Normal | Marlin Gerhold | — |  Eula McKenzie | Chat | — | 2d 2h | ○Sent, no reply | — | — | — | Jan 13, 2026 | - |
| 14998797 | Discount code not working | Pending | Normal | Marlin Gerhold | — |  Jacklyn Dare | Chat | — | - | —Skipped | — | — | — | Jan 6, 2026 | - |
| 01897997 | Influencer code not working | Solved | Normal | Marlin Gerhold | — | Darryl Jacobi | damaged | 19h | ⊘Not fired | — | — | — | Dec 26, 2025 | - | |
| 62523662 | Loyalty points not posting | Solved | Normal | Marlin Gerhold | — | Chaz Renner | vip | 13h | ○Sent, no reply | — | — | — | Nov 28, 2025 | - | |
| 03061630 | Cancel order request | Closed | Low | Marlin Gerhold | — | Eula McKenzie | refund | 2d 23h | ●Responded | 7/11 | — | — | Nov 21, 2025 | Nov 29, 2025 | |
| 02573171 | Foundation match help | Solved | Low | Marlin Gerhold | — | Eula McKenzie | Social | shade-matchrefundapp | 2h | ⊘Not fired | — | — | — | Nov 8, 2025 | - |
| 23012272 | Pro discount enrollment | Solved | Low | Marlin Gerhold | — | Jacklyn Dare | appbopis | 1d 17h | ○Sent, no reply | — | — | — | Nov 7, 2025 | - | |
| 09038293 | Lost package follow-up | Solved | Normal | Marlin Gerhold | — |  Vilma Gusikowski | wholesale | 3d 18h | ●Responded | 3/5 | — | — | Nov 2, 2025 | - | |
| 53912096 | Where is my order? | Solved | Normal | Marlin Gerhold | — |  Faith Hilll | Phone | wholesale | 2d 19h | ●Responded | 9/11 | — | — | Oct 24, 2025 | - |
| 87154885 | Lost package follow-up | Solved | Normal | Marlin Gerhold | — | Ignatius Cummerata | loyaltyreturns | 6h | ○Sent, no reply | — | — | — | Oct 13, 2025 | - | |
| 42670599 | Klarna / Afterpay split issue | Solved | Normal | Marlin Gerhold | — |  Kip Schroeder IV | — | 21h | ○Sent, no reply | — | — | — | Oct 9, 2025 | - | |
| 56473774 | Missing samples in order | Solved | Normal | Marlin Gerhold | — | Mr. Skyla Trantow | Chat | wholesaleshade-match | 4h | ●Responded | 3/5 | — | — | Oct 6, 2025 | - |
| 72402164 | Item authenticity concern | Closed | Normal | Marlin Gerhold | — | Oscar O'Hara | Phone | influencershade-matchbopis | 3h | ●Responded | 5/5 | — | — | Sep 26, 2025 | Sep 28, 2025 |
| 81928432 | Where is my order? | Solved | Normal | Marlin Gerhold | — | Oscar O'Hara | sampleswholesale | 3h | ●Responded | 4/5 | — | — | Sep 19, 2025 | - | |
| 17391973 | Item authenticity concern | Solved | High | Marlin Gerhold | — | Ignatius Cummerata | — | 16h | ●Responded | 7/11 | — | — | Sep 11, 2025 | - | |
| 47094169 | Lost package follow-up | Solved | Normal | Marlin Gerhold | — |  Lily Raynor | — | 5h | ○Sent, no reply | — | — | — | Aug 29, 2025 | - | |
| 02598900 | Missing samples in order | Closed | Low | Marlin Gerhold | — | Yazmin Jast | — | 4h | ○Sent, no reply | — | — | — | Aug 22, 2025 | Aug 26, 2025 | |
| 85992133 | Price match request | Pending | Normal | Marlin Gerhold | — | Oscar O'Hara | gift-cardinfluencer | - | —Skipped | — | — | — | Aug 5, 2025 | - | |
| 23534097 | Loyalty points not posting | Closed | Normal | Marlin Gerhold | — | Mr. Lonie Hudson | — | 2d 16h | ⊘Not fired | — | — | — | Jul 24, 2025 | Jul 30, 2025 | |
| 10013492 | Wrong shade sent | Closed | Normal | Marlin Gerhold | — | Tommy Kuvalis | Chat | damaged | 4h | ○Sent, no reply | — | — | — | Jul 23, 2025 | Jul 26, 2025 |
| 00601610 | Where is my order? | Solved | Normal | Marlin Gerhold | — | Faith Hilll | — | 15h | ○Sent, no reply | — | — | — | Jul 4, 2025 | - | |
| 20204010 | Refund not received | Open | Normal | Marlin Gerhold | — | Jacklyn Dare | loyaltywholesaleshipping | - | —Skipped | — | — | — | Jul 3, 2025 | - | |
| 31030757 | BOPIS pickup not ready | Pending | Normal | Marlin Gerhold | — | Katrina Johns | vipinfluencerapp | - | —Skipped | — | — | — | Jul 3, 2025 | - | |
| 00930868 | Birthday gift not received | Closed | Normal | Marlin Gerhold | — | Chaz Renner | Chat | influencerfragrancevip | 6h | ○Sent, no reply | — | — | — | Jun 24, 2025 | Jul 1, 2025 |
| 63822019 | Cancel order request | Solved | Low | Marlin Gerhold | — | Amely Pacocha | Chat | vip | 2h | ○Sent, no reply | — | — | — | Jun 21, 2025 | - |
| 25258285 | BOPIS order cancelled at store | Open | Normal | Marlin Gerhold | — | Amely Pacocha | Phone | vip | - | —Skipped | — | — | — | Jun 11, 2025 | - |
| 54002720 | Refund not received | Solved | Normal | Marlin Gerhold | — | Katrina Johns | influencer | 3h | ○Sent, no reply | — | — | — | Jun 3, 2025 | - | |
| 81370718 | Wrong shade sent | Solved | Normal | Marlin Gerhold | — | Julie Hodkiewicz | Chat | refundvipdamaged | 21h | ○Sent, no reply | — | — | — | May 27, 2025 | - |