Jodi Homenick
rhonda_kihn@hotmail.com
Showing 1 - 14 of 14
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 2/5 | Took five days to get a reply. Then they couldn't even help with the return. | 00047203Wholesale order question | Jodi Homenick |  Chaz Renner | May 16, 2026, 12:53 PM |
| 10/11 | Love everything about it. The Insider program is genuinely valuable. | 78502652Gift card balance question | Jodi Homenick |  Amely Pacocha | Apr 23, 2026, 2:19 PM |
| 5/5 | Signing up was effortless and they sent samples that match my profile. | 51443367Store experience feedback | Jodi Homenick | Amely Pacocha | Mar 20, 2026, 5:26 AM |
| 2/5 | Loyalty points still missing after two separate chats about it. | 15884362Question about product ingredients | Jodi Homenick |  Lily Raynor | Mar 11, 2026, 3:47 PM |
| 5/5 | They reshipped my order overnight after the package was lost. Top tier. | 43466599Question about product ingredients | Jodi Homenick |  Kaela Friesen | Jan 28, 2026, 1:01 AM |
| 7/11 | I like it but I also shop other places. | 34759957Refund not received | Jodi Homenick | Lily Raynor | Jan 23, 2026, 1:10 PM |
| 2/5 | Customer service has gone downhill. Used to love this brand. | 12167138App crashes at checkout | Jodi Homenick |  Katrina Johns | Jan 12, 2026, 4:45 AM |
| 4/5 | Helpful, just felt rushed at the end of the conversation. | 60489315Cancel order request | Jodi Homenick |  Oscar O'Hara | Nov 23, 2025, 1:21 PM |
| 5/5 | Replied within minutes on a Sunday. Honestly didn't expect that. | 01198419Cancel order request | Jodi Homenick | Chaz Renner | Oct 24, 2025, 7:51 AM |
| 4/5 | Pleasant experience. App is great, website still a bit clunky on mobile. | 19220547Foundation match help | Jodi Homenick |  Kip Schroeder IV | Sep 8, 2025, 2:56 PM |
| 5/5 | Quick refund, clear communication, and they upgraded my shipping for the next order. | 19303350Return after 30-day window | Jodi Homenick |  Mr. Eliza Gerhold IV | Aug 30, 2025, 6:34 PM |
| 5/5 | Onboarding hit all the right notes. Made me actually want to engage with the brand. | 04017469Wrong shade sent | Jodi Homenick |  Mr. Skyla Trantow | Aug 19, 2025, 6:44 AM |
| 3/5 | Decent. The system seemed to be slowing them down more than the issue itself. | 68006491Klarna / Afterpay split issue | Jodi Homenick |  Miss Amber Hintz Sr. | Aug 4, 2025, 7:23 PM |
| 2/5 | The BOPIS pickup was a disaster. Hour-long wait at the store. | 26017586Wrong shade sent | Jodi Homenick |  Leonard Waters-Howell | Jun 1, 2025, 1:47 PM |