Nina Ortiz
jennie23@gmail.com
Showing 1 - 13 of 13
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Solved my return, just needed a couple of follow-ups to get there. | 46680163Refund not received | Nina Ortiz |  Darryl Jacobi | May 24, 2026, 5:56 PM |
| 4/5 | Good chat support. Returned product still hadn't been processed when I followed up. | 02878255Lost package follow-up | Nina Ortiz |  Ignatius Cummerata | Apr 22, 2026, 7:05 PM |
| 5/5 | Replied within minutes on a Sunday. Honestly didn't expect that. | 39378848Question about product ingredients | Nina Ortiz |  Mr. Eliza Gerhold IV | Apr 12, 2026, 9:25 AM |
| 5/5 | Got my Insider perks set up in under a minute. | 59669298Address change after shipping | Nina Ortiz |  Chaz Renner | Mar 25, 2026, 6:33 PM |
| 5/5 | Two clicks and my Insider tier was restored. Zero friction. | 10654524Birthday gift not received | Nina Ortiz | Darryl Jacobi | Feb 5, 2026, 11:32 AM |
| 5/5 | Color match through the app worked perfectly. Foundation is spot on. | 86154095Return after 30-day window | Nina Ortiz |  Mr. Lonie Hudson | Jan 13, 2026, 3:58 AM |
| 5/5 | Chat agent answered in 10 seconds and solved it in two messages. | 24544823App login problem | Nina Ortiz |  Leonard Waters-Howell | Jan 8, 2026, 10:45 AM |
| 4/5 | Good chat support. Returned product still hadn't been processed when I followed up. | 89015050Shipping cost question | Nina Ortiz |  Kip Schroeder IV | Nov 11, 2025, 2:59 PM |
| 10/11 | Best in class. The app is genuinely beautiful and useful. | 67240041Lost package follow-up | Nina Ortiz |  Vilma Gusikowski | Oct 22, 2025, 8:00 PM |
| 10/11 | I tell everyone — Bloom is doing beauty retail right. | 85464762Loyalty points not posting | Nina Ortiz |  Oscar O'Hara | Sep 18, 2025, 2:39 PM |
| 10/11 | Recommend to anyone who'll listen. Best loyalty program in the space. | 82630846Item authenticity concern | Nina Ortiz |  Kaela Friesen | Sep 7, 2025, 3:23 PM |
| 4/5 | Mostly happy. Replacement product was sent but in the wrong shade initially. | 16188884Missing samples in order | Nina Ortiz | Vilma Gusikowski | Sep 6, 2025, 7:17 PM |
| 5/5 | Couldn't be happier. They threw in extra samples I'd been wanting to try. | 49568623Order arrived damaged | Nina Ortiz |  Dr. Mandy McLaughlin | Jun 9, 2025, 1:32 AM |