Ola Kovacek
modesta_olson@gmail.com
Showing 1 - 42 of 42
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 01717522 | Item authenticity concern | Closed | Low | Ola Kovacek | — |  Mr. Cade Senger | Chat | conversation-mockupfragrance | 6h | ○Sent, no reply | — | 75 | May 14, 2026 | May 19, 2026 | |
| 40903542 | Store experience feedback | Closed | High | Ola Kovacek | — | Mr. Cade Senger | Chat | — | 15h | ●Responded | 5/5 | — | — | May 14, 2026 | May 16, 2026 |
| 41979962 | Cancel subscription / Auto-replenish | Solved | Normal | Ola Kovacek | — |  Leonard Waters-Howell | — | 2d 14h | ○Sent, no reply | — | — | — | Apr 22, 2026 | - | |
| 68357933 | Refund not received | Pending | High | Ola Kovacek | — | Mr. Cade Senger | Social | influencer | - | —Skipped | — | — | — | Apr 10, 2026 | - |
| 53671329 | Influencer code not working | Open | Normal | Ola Kovacek | — |  Kip Schroeder IV | loyaltyfragranceshipping | - | —Skipped | — | — | — | Apr 7, 2026 | - | |
| 04549387 | Gift card balance question | Open | Normal | Ola Kovacek | — |  Katrina Johns | Chat | influencer | - | —Skipped | — | — | — | Apr 3, 2026 | - |
| 14888585 | Question about product ingredients | Solved | Normal | Ola Kovacek | — |  Lily Raynor | influencer | 1h | ●Responded | 10/11 | — | — | Mar 29, 2026 | - | |
| 02114960 | Cancel subscription / Auto-replenish | Closed | Normal | Ola Kovacek | — |  Dr. Mandy McLaughlin | Chat | shade-matchappgift-card | 22h | ●Responded | 2/5 | — | — | Mar 16, 2026 | Mar 21, 2026 |
| 04192458 | Restock alert for backorder | Closed | Normal | Ola Kovacek | — |  Julie Hodkiewicz | vip | 13h | ○Sent, no reply | — | — | — | Mar 9, 2026 | Mar 12, 2026 | |
| 43716598 | BOPIS order cancelled at store | Solved | High | Ola Kovacek | — |  Tommy Kuvalis | bopiswholesalesamples | 5h | ○Sent, no reply | — | — | — | Mar 6, 2026 | - | |
| 53629659 | Refund not received | Solved | High | Ola Kovacek | — |  Yazmin Jast | gift-cardvip | 1d 3h | ●Responded | 9/11 | — | — | Feb 26, 2026 | - | |
| 83814526 | App crashes at checkout | Solved | Normal | Ola Kovacek | — |  Mr. Skyla Trantow | Chat | loyaltyshipping | 6h | ⊘Not fired | — | — | — | Feb 4, 2026 | - |
| 08000593 | BOPIS pickup not ready | Solved | Normal | Ola Kovacek | — |  Chaz Renner | wholesaleshippinginfluencer | 3h | ○Sent, no reply | — | — | — | Jan 28, 2026 | - | |
| 61952628 | Wrong shade sent | Pending | Normal | Ola Kovacek | — |  Jacklyn Dare | Chat | samples | - | —Skipped | — | — | — | Jan 17, 2026 | - |
| 58759025 | Order arrived damaged | Pending | Normal | Ola Kovacek | — |  Darryl Jacobi | shade-matchshippingapp | - | —Skipped | — | — | — | Jan 16, 2026 | - | |
| 12624280 | Wrong shade sent | Closed | Normal | Ola Kovacek | — | Dr. Mandy McLaughlin | — | 15h | ⊘Not fired | — | — | — | Jan 14, 2026 | Jan 17, 2026 | |
| 07224603 | Shipping cost question | Solved | Normal | Ola Kovacek | — |  Vilma Gusikowski | Chat | fragranceappsamples | 9h | ○Sent, no reply | — | — | — | Jan 9, 2026 | - |
| 71940927 | App login problem | Closed | Low | Ola Kovacek | — |  Mr. Lonie Hudson | Phone | bopisinfluencerloyalty | 5h | ○Sent, no reply | — | — | — | Jan 8, 2026 | Jan 12, 2026 |
| 27626965 | Loyalty points not posting | Solved | High | Ola Kovacek | — |  Steve O'Conner | — | 1d 16h | ○Sent, no reply | — | — | — | Jan 5, 2026 | - | |
| 70868744 | Allergic reaction concern | Closed | Normal | Ola Kovacek | — | Chaz Renner | bopisreturns | 1d 6h | ●Responded | 4/5 | — | — | Dec 30, 2025 | Jan 4, 2026 | |
| 87139797 | Cancel order request | Solved | Normal | Ola Kovacek | — |  Amely Pacocha | vipapp | 1h | ○Sent, no reply | — | — | — | Dec 13, 2025 | - | |
| 05302631 | Allergic reaction concern | Closed | Normal | Ola Kovacek | — | Leonard Waters-Howell | Phone | wholesaleloyalty | 4h | ○Sent, no reply | — | — | — | Dec 11, 2025 | Dec 17, 2025 |
| 71652977 | BOPIS order cancelled at store | Closed | Normal | Ola Kovacek | — | Vilma Gusikowski | — | 5h | ○Sent, no reply | — | — | — | Oct 25, 2025 | Oct 30, 2025 | |
| 21113852 | Wholesale order question | Solved | Normal | Ola Kovacek | — | Julie Hodkiewicz | Social | — | 1d | ⊘Not fired | — | — | — | Oct 16, 2025 | - |
| 90163575 | Missing samples in order | Solved | Normal | Ola Kovacek | — | Yazmin Jast | — | 6h | ○Sent, no reply | — | — | — | Oct 8, 2025 | - | |
| 45278270 | Wrong shade sent | Closed | Normal | Ola Kovacek | — | Yazmin Jast | Social | refundreturnsbopis | 2h | ⊘Not fired | — | — | — | Oct 7, 2025 | Oct 8, 2025 |
| 43604380 | Missing items in shipment | Pending | High | Ola Kovacek | — | Tommy Kuvalis | Chat | refundbopisapp | - | —Skipped | — | — | — | Oct 3, 2025 | - |
| 72850241 | Cancel subscription / Auto-replenish | Solved | Normal | Ola Kovacek | — |  Faith Hilll | — | 1d 5h | ⊘Not fired | — | — | — | Sep 29, 2025 | - | |
| 04697503 | Restock alert for backorder | Solved | Normal | Ola Kovacek | — | Mr. Cade Senger | Chat | — | 5d 1h | ○Sent, no reply | — | — | — | Sep 27, 2025 | - |
| 61016365 | Cancel order request | Solved | Normal | Ola Kovacek | — | Kip Schroeder IV | — | 6h | ●Responded | 5/5 | — | — | Sep 13, 2025 | - | |
| 27725206 | Price match request | Open | Low | Ola Kovacek | — | Chaz Renner | fragranceshipping | - | —Skipped | — | — | — | Sep 9, 2025 | - | |
| 07660228 | Pro discount enrollment | Closed | Normal | Ola Kovacek | — | Lily Raynor | bopisapp | 21h | ○Sent, no reply | — | — | — | Aug 31, 2025 | Sep 3, 2025 | |
| 76409962 | BOPIS pickup not ready | Solved | Low | Ola Kovacek | — | Yazmin Jast | Chat | — | 6h | ⊘Not fired | — | — | — | Aug 4, 2025 | - |
| 67390239 | Return after 30-day window | Closed | Normal | Ola Kovacek | — | Mr. Lonie Hudson | Chat | vip | 4h | ●Responded | 10/11 | — | — | Jul 28, 2025 | Aug 4, 2025 |
| 51466499 | Pro discount enrollment | Solved | Urgent | Ola Kovacek | — | Tommy Kuvalis | damagedfragrance | 16h | ○Sent, no reply | — | — | — | Jul 25, 2025 | - | |
| 27888855 | Address change after shipping | Pending | Normal | Ola Kovacek | — | Lily Raynor | Social | — | - | —Skipped | — | — | — | Jul 19, 2025 | - |
| 44426234 | Where is my order? | Solved | Urgent | Ola Kovacek | — | Steve O'Conner | Chat | returnsloyalty | 21h | ●Responded | 5/5 | — | — | Jun 20, 2025 | - |
| 71315747 | Question about product ingredients | Open | Normal | Ola Kovacek | — | Katrina Johns | Chat | samplesvipgift-card | - | —Skipped | — | — | — | Jun 18, 2025 | - |
| 50230153 | BOPIS order cancelled at store | Open | High | Ola Kovacek | — | Kip Schroeder IV | Chat | wholesalevipreturns | - | —Skipped | — | — | — | Jun 17, 2025 | - |
| 20735101 | Pro discount enrollment | Solved | Urgent | Ola Kovacek | — | Chaz Renner | — | 4h | ⊘Not fired | — | — | — | Jun 5, 2025 | - | |
| 55881865 | Where is my order? | Solved | Normal | Ola Kovacek | — |  Miss Amber Hintz Sr. | Phone | — | 1h | ○Sent, no reply | — | — | — | May 31, 2025 | - |
| 02554664 | Order arrived damaged | Solved | Normal | Ola Kovacek | — |  Kaela Friesen | loyaltyapp | 21h | ●Responded | 4/5 | — | — | May 29, 2025 | - |