Ernestina Rau
jenny.boyer@gmail.com
Showing 1 - 11 of 11
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 2/5 | Not great. The product arrived broken, replacement also broken. | 50641879Store experience feedback | Ernestina Rau |  Miss Amber Hintz Sr. | Apr 24, 2026, 3:52 AM |
| 4/5 | Solid help. The loyalty points took a day to show up after the agent said they would post. | 59224736Loyalty points not posting | Ernestina Rau | Miss Amber Hintz Sr. | Apr 7, 2026, 9:03 PM |
| 10/11 | Would recommend in a heartbeat. The samples program alone is worth signing up for. | 55272132Cancel subscription / Auto-replenish | Ernestina Rau |  Mr. Eliza Gerhold IV | Feb 19, 2026, 9:32 AM |
| 3/5 | Mid. Got the refund eventually but it took 10 days instead of the 3 they promised. | 45405088Insider tier issue | Ernestina Rau | Miss Amber Hintz Sr. | Dec 3, 2025, 3:43 PM |
| 3/5 | Helpful agent, but the underlying app issue still hasn't been fixed. | 82080224App crashes at checkout | Ernestina Rau |  Mr. Cade Senger | Oct 20, 2025, 6:04 AM |
| 2/5 | The BOPIS pickup was a disaster. Hour-long wait at the store. | 73704812Cancel subscription / Auto-replenish | Ernestina Rau |  Tommy Kuvalis | Oct 13, 2025, 8:16 PM |
| 5/5 | Returned three items past the window and they made an exception. Lifelong customer. | 78539779Return after 30-day window | Ernestina Rau |  Jacklyn Dare | Oct 7, 2025, 9:42 AM |
| 4/5 | Helpful enough. Took longer than I expected for a simple address change. | 03806531Insider tier issue | Ernestina Rau |  Kaela Friesen | Sep 10, 2025, 7:08 AM |
| 9/11 | The brand range alone makes it worth it. Service makes it lifelong. | 26573555App crashes at checkout | Ernestina Rau | Tommy Kuvalis | Aug 28, 2025, 11:49 PM |
| 3/5 | Agent was polite but couldn't actually fix the loyalty points issue. | 52350878Refund not received | Ernestina Rau |  Ignatius Cummerata | Aug 7, 2025, 8:21 AM |
| 5/5 | Marie answered my question about which retinol to start with. Detailed, no pressure to upsell. | 07190008Address change after shipping | Ernestina Rau |  Lily Raynor | Jul 7, 2025, 2:03 AM |