Ernestina Rau
jenny.boyer@gmail.com
Showing 1 - 42 of 42
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 38868411 | Foundation match help | Open | Normal | Ernestina Rau | — |  Mr. Cade Senger | Chat | — | - | —Skipped | — | — | — | May 11, 2026 | - |
| 51026801 | Question about product ingredients | Open | Low | Ernestina Rau | — |  Amely Pacocha | — | - | —Skipped | — | — | — | May 11, 2026 | - | |
| 81003595 | Missing samples in order | Closed | Normal | Ernestina Rau | — |  Dr. Mandy McLaughlin | Chat | — | 1h | ○Sent, no reply | — | — | — | May 5, 2026 | May 11, 2026 |
| 94824413 | Missing items in shipment | Closed | Normal | Ernestina Rau | — |  Vilma Gusikowski | Chat | wholesale | 17h | ○Sent, no reply | — | — | — | Apr 28, 2026 | Apr 30, 2026 |
| 50641879 | Store experience feedback | Solved | Urgent | Ernestina Rau | — |  Miss Amber Hintz Sr. | Chat | wholesaleinfluencerdamaged | 11h | ●Responded | 2/5 | — | — | Apr 23, 2026 | - |
| 59224736 | Loyalty points not posting | Solved | High | Ernestina Rau | — | Miss Amber Hintz Sr. | apprefund | 1d | ●Responded | 4/5 | — | — | Apr 6, 2026 | - | |
| 45622129 | Cancel subscription / Auto-replenish | Closed | Normal | Ernestina Rau | — |  Katrina Johns | — | 19h | ○Sent, no reply | — | — | — | Apr 3, 2026 | Apr 6, 2026 | |
| 85091423 | Where is my order? | Closed | Normal | Ernestina Rau | — |  Darryl Jacobi | loyalty | 1d | ⊘Not fired | — | — | — | Mar 28, 2026 | Apr 2, 2026 | |
| 91220655 | Order arrived damaged | Solved | Normal | Ernestina Rau | — | Dr. Mandy McLaughlin | Chat | bopisvipwholesale | 6d 22h | ○Sent, no reply | — | — | — | Mar 21, 2026 | - |
| 14468170 | Cancel order request | Solved | Normal | Ernestina Rau | — |  Tommy Kuvalis | Chat | — | 6h | ○Sent, no reply | — | — | — | Mar 17, 2026 | - |
| 08952539 | Question about product ingredients | Solved | Normal | Ernestina Rau | — |  Chaz Renner | — | 6h | ○Sent, no reply | — | — | — | Mar 16, 2026 | - | |
| 94753744 | Klarna / Afterpay split issue | Solved | High | Ernestina Rau | — |  Yazmin Jast | fragrance | 16h | ○Sent, no reply | — | — | — | Feb 20, 2026 | - | |
| 82106806 | Refund not received | Pending | Normal | Ernestina Rau | — | Vilma Gusikowski | — | - | —Skipped | — | — | — | Feb 19, 2026 | - | |
| 55272132 | Cancel subscription / Auto-replenish | Solved | High | Ernestina Rau | — |  Mr. Eliza Gerhold IV | Chat | damagedreturns | 3h | ●Responded | 10/11 | — | — | Feb 18, 2026 | - |
| 17012504 | Discount code not working | Solved | Normal | Ernestina Rau | — | Darryl Jacobi | loyaltysamples | 4d 19h | ○Sent, no reply | — | — | — | Feb 13, 2026 | - | |
| 80369314 | Where is my order? | Closed | High | Ernestina Rau | — | Amely Pacocha | Chat | — | 17h | ○Sent, no reply | — | — | — | Jan 31, 2026 | Feb 4, 2026 |
| 37483528 | Gift card balance question | Solved | Urgent | Ernestina Rau | — |  Ignatius Cummerata | Chat | shippinggift-cardreturns | 2h | ○Sent, no reply | — | — | — | Jan 12, 2026 | - |
| 10909320 | Lost package follow-up | Solved | Normal | Ernestina Rau | — | Tommy Kuvalis | bopis | 15h | ⊘Not fired | — | — | — | Jan 6, 2026 | - | |
| 98207774 | Return after 30-day window | Solved | Normal | Ernestina Rau | — |  Leonard Waters-Howell | Social | influencerloyaltywholesale | 1d 11h | ⊘Not fired | — | — | — | Dec 19, 2025 | - |
| 71666433 | Address change after shipping | Solved | High | Ernestina Rau | — |  Kaela Friesen | — | 4h | ⊘Not fired | — | — | — | Dec 16, 2025 | - | |
| 48824542 | Missing samples in order | Solved | Normal | Ernestina Rau | — |  Faith Hilll | — | 3h | ○Sent, no reply | — | — | — | Dec 13, 2025 | - | |
| 45405088 | Insider tier issue | Solved | Normal | Ernestina Rau | — | Miss Amber Hintz Sr. | fragrancevip | 11h | ●Responded | 3/5 | — | — | Dec 2, 2025 | - | |
| 23604205 | Address change after shipping | Solved | High | Ernestina Rau | — |  Steve O'Conner | wholesaleshade-match | 3h | ○Sent, no reply | — | — | — | Nov 24, 2025 | - | |
| 73430204 | BOPIS order cancelled at store | Solved | Normal | Ernestina Rau | — | Faith Hilll | bopis | 6h | ⊘Not fired | — | — | — | Nov 18, 2025 | - | |
| 50240792 | Klarna / Afterpay split issue | Pending | Normal | Ernestina Rau | — |  Lily Raynor | Chat | — | - | —Skipped | — | — | — | Oct 31, 2025 | - |
| 82080224 | App crashes at checkout | Solved | Normal | Ernestina Rau | — | Mr. Cade Senger | Chat | vipapp | 8h | ●Responded | 3/5 | — | — | Oct 18, 2025 | - |
| 73704812 | Cancel subscription / Auto-replenish | Solved | Normal | Ernestina Rau | — | Tommy Kuvalis | Chat | vip | 6h | ●Responded | 2/5 | — | — | Oct 13, 2025 | - |
| 75232653 | Wrong shade sent | Solved | Normal | Ernestina Rau | — | Chaz Renner | Chat | damaged | 14h | ○Sent, no reply | — | — | — | Oct 8, 2025 | - |
| 78539779 | Return after 30-day window | Solved | Low | Ernestina Rau | — |  Jacklyn Dare | vip | 13h | ●Responded | 5/5 | — | — | Oct 6, 2025 | - | |
| 88192145 | Lost package follow-up | Solved | Low | Ernestina Rau | — | Miss Amber Hintz Sr. | Chat | damaged | 6h | ○Sent, no reply | — | — | — | Sep 22, 2025 | - |
| 45294881 | Wholesale order question | Solved | Normal | Ernestina Rau | — | Lily Raynor | returnssamples | 5h | ○Sent, no reply | — | — | — | Sep 16, 2025 | - | |
| 03806531 | Insider tier issue | Solved | Normal | Ernestina Rau | — | Kaela Friesen | Chat | — | 8h | ●Responded | 4/5 | — | — | Sep 9, 2025 | - |
| 08514008 | Address change after shipping | Solved | Normal | Ernestina Rau | — | Steve O'Conner | Chat | returns | 6h | ○Sent, no reply | — | — | — | Sep 1, 2025 | - |
| 26573555 | App crashes at checkout | Solved | Normal | Ernestina Rau | — | Tommy Kuvalis | Chat | samples | 4h | ●Responded | 9/11 | — | — | Aug 28, 2025 | - |
| 58790546 | Restock alert for backorder | Pending | Normal | Ernestina Rau | — |  Garth Dooley | Chat | influencergift-card | - | —Skipped | — | — | — | Aug 7, 2025 | - |
| 52350878 | Refund not received | Closed | Normal | Ernestina Rau | — | Ignatius Cummerata | Chat | — | 2h | ●Responded | 3/5 | — | — | Aug 6, 2025 | Aug 9, 2025 |
| 34867028 | Cancel order request | Closed | Low | Ernestina Rau | — | Katrina Johns | Chat | samples | 5h | ○Sent, no reply | — | — | — | Aug 1, 2025 | Aug 8, 2025 |
| 48284135 | Cancel subscription / Auto-replenish | Closed | Normal | Ernestina Rau | — | Garth Dooley | loyalty | 7d 20h | ○Sent, no reply | — | — | — | Jul 10, 2025 | Jul 19, 2025 | |
| 07190008 | Address change after shipping | Solved | Urgent | Ernestina Rau | — | Lily Raynor | Phone | — | 6h | ●Responded | 5/5 | — | — | Jul 5, 2025 | - |
| 40486786 | App login problem | Closed | Normal | Ernestina Rau | — | Vilma Gusikowski | app | 1h | ⊘Not fired | — | — | — | Jun 18, 2025 | Jun 25, 2025 | |
| 56569373 | Birthday gift not received | Solved | Normal | Ernestina Rau | — | Steve O'Conner | Chat | shade-matchloyaltyapp | 14h | ○Sent, no reply | — | — | — | Jun 10, 2025 | - |
| 50392274 | BOPIS pickup not ready | Closed | Low | Ernestina Rau | — | Ignatius Cummerata | sampleswholesaleshipping | 1d 13h | ○Sent, no reply | — | — | — | May 23, 2025 | May 26, 2025 |