Felton Simonis
wilburn13@hotmail.com
Showing 1 - 37 of 37
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 23778839 | Influencer code not working | Solved | Normal | Felton Simonis | — |  Kip Schroeder IV | Chat | loyaltyinfluencer | 17h | ○Sent, no reply | — | — | — | May 14, 2026 | - |
| 93515291 | Store experience feedback | Solved | Normal | Felton Simonis | — |  Julie Hodkiewicz | bopisshade-matchreturns | 6h | ●Responded | 7/11 | — | — | May 7, 2026 | - | |
| 80331174 | Discount code not working | Solved | Low | Felton Simonis | — |  Mr. Lonie Hudson | fragrance | 1d 2h | ○Sent, no reply | — | — | — | Apr 8, 2026 | - | |
| 94688445 | Pro discount enrollment | Solved | Normal | Felton Simonis | — |  Leonard Waters-Howell | Chat | shippingrefund | 2h | ●Responded | 4/5 | — | — | Mar 13, 2026 | - |
| 33631819 | Return after 30-day window | Solved | High | Felton Simonis | — |  Mr. Cade Senger | returnsbopis | 14h | ○Sent, no reply | — | — | — | Feb 13, 2026 | - | |
| 84111605 | Lost package follow-up | Solved | Low | Felton Simonis | — | Mr. Cade Senger | — | 7d 20h | ○Sent, no reply | — | — | — | Feb 7, 2026 | - | |
| 52448102 | BOPIS order cancelled at store | Solved | Urgent | Felton Simonis | — |  Vilma Gusikowski | Chat | — | 5h | ○Sent, no reply | — | — | — | Jan 27, 2026 | - |
| 71231605 | Lost package follow-up | Solved | Normal | Felton Simonis | — | Vilma Gusikowski | samplesshade-match | 18h | ○Sent, no reply | — | — | — | Jan 22, 2026 | - | |
| 09861595 | Item authenticity concern | Open | High | Felton Simonis | — |  Eula McKenzie | loyalty | - | —Skipped | — | — | — | Jan 21, 2026 | - | |
| 92444290 | Return after 30-day window | Closed | Low | Felton Simonis | — | Leonard Waters-Howell | Chat | wholesaleloyaltyshade-match | 15h | ●Responded | 4/5 | — | — | Dec 1, 2025 | Dec 8, 2025 |
| 24927142 | Shipping cost question | Solved | Low | Felton Simonis | — |  Chaz Renner | — | 4h | ○Sent, no reply | — | — | — | Nov 26, 2025 | - | |
| 58711763 | Order arrived damaged | Solved | Normal | Felton Simonis | — | Mr. Cade Senger | Chat | wholesalegift-card | 4d 22h | ○Sent, no reply | — | — | — | Nov 24, 2025 | - |
| 49984750 | Item authenticity concern | Closed | Normal | Felton Simonis | — | Kip Schroeder IV | Chat | damagedrefund | 2d | ○Sent, no reply | — | — | — | Nov 6, 2025 | Nov 11, 2025 |
| 46943770 | BOPIS order cancelled at store | Closed | High | Felton Simonis | — | Eula McKenzie | influencergift-cardvip | 16h | ○Sent, no reply | — | — | — | Nov 5, 2025 | Nov 9, 2025 | |
| 50590759 | App crashes at checkout | Solved | High | Felton Simonis | — |  Miss Amber Hintz Sr. | — | 15h | ●Responded | 5/5 | — | — | Oct 24, 2025 | - | |
| 44922069 | Shipping cost question | Closed | Normal | Felton Simonis | — |  Garth Dooley | Social | — | 1d | ⊘Not fired | — | — | — | Oct 22, 2025 | Oct 24, 2025 |
| 16290115 | Shipping cost question | Closed | Low | Felton Simonis | — |  Katrina Johns | — | 17h | ○Sent, no reply | — | — | — | Oct 13, 2025 | Oct 17, 2025 | |
| 82127140 | Birthday gift not received | Closed | Normal | Felton Simonis | — | Eula McKenzie | Chat | returns | 1d 12h | ●Responded | 3/5 | — | — | Sep 25, 2025 | Sep 29, 2025 |
| 49082163 | Restock alert for backorder | Open | Normal | Felton Simonis | — |  Ignatius Cummerata | bopis | - | —Skipped | — | — | — | Sep 25, 2025 | - | |
| 71860604 | Pro discount enrollment | Closed | Low | Felton Simonis | — | Katrina Johns | gift-cardvip | 1d 9h | ○Sent, no reply | — | — | — | Sep 24, 2025 | Oct 1, 2025 | |
| 94983820 | Pro discount enrollment | Closed | Low | Felton Simonis | — |  Steve O'Conner | Chat | app | 1d 19h | ○Sent, no reply | — | — | — | Sep 13, 2025 | Sep 21, 2025 |
| 98129294 | Klarna / Afterpay split issue | Solved | Normal | Felton Simonis | — | Kip Schroeder IV | Chat | — | 2h | ⊘Not fired | — | — | — | Sep 6, 2025 | - |
| 62995726 | Loyalty points not posting | Solved | Normal | Felton Simonis | — | Kip Schroeder IV | fragrance | 2h | ●Responded | 5/5 | — | — | Sep 5, 2025 | - | |
| 24365037 | Return after 30-day window | Pending | Normal | Felton Simonis | — |  Faith Hilll | apprefundwholesale | - | —Skipped | — | — | — | Sep 4, 2025 | - | |
| 32455151 | Store experience feedback | Solved | Normal | Felton Simonis | — | Vilma Gusikowski | returns | 21h | ●Responded | 5/5 | — | — | Aug 28, 2025 | - | |
| 60965029 | Return after 30-day window | Solved | Urgent | Felton Simonis | — |  Mr. Skyla Trantow | damagedshade-matchshipping | 2h | ●Responded | 5/5 | — | — | Aug 22, 2025 | - | |
| 04233722 | Lost package follow-up | Solved | High | Felton Simonis | — | Garth Dooley | Chat | damagedapployalty | 1d 8h | ⊘Not fired | — | — | — | Aug 20, 2025 | - |
| 43611244 | Klarna / Afterpay split issue | Solved | Urgent | Felton Simonis | — |  Lily Raynor | Chat | — | 5h | ○Sent, no reply | — | — | — | Aug 3, 2025 | - |
| 98499672 | Discount code not working | Solved | Normal | Felton Simonis | — |  Dr. Mandy McLaughlin | Chat | — | 20h | ●Responded | 9/11 | — | — | Jul 30, 2025 | - |
| 52978709 | Allergic reaction concern | Closed | Normal | Felton Simonis | — | Steve O'Conner | shade-match | 5h | ○Sent, no reply | — | — | — | Jul 21, 2025 | Jul 24, 2025 | |
| 89223109 | Cancel order request | Solved | Normal | Felton Simonis | — | Mr. Skyla Trantow | — | 6h | ⊘Not fired | — | — | — | Jul 18, 2025 | - | |
| 56689844 | Cancel order request | Solved | Normal | Felton Simonis | — | Lily Raynor | Chat | app | 3h | ●Responded | 5/5 | — | — | Jul 17, 2025 | - |
| 97466478 | Discount code not working | Solved | Low | Felton Simonis | — | Leonard Waters-Howell | Social | wholesalereturnsshade-match | 9h | ⊘Not fired | — | — | — | Jul 10, 2025 | - |
| 11610071 | App login problem | Solved | Normal | Felton Simonis | — | Leonard Waters-Howell | returnsloyalty | 6h | ○Sent, no reply | — | — | — | Jun 26, 2025 | - | |
| 60629986 | Gift card balance question | Solved | Normal | Felton Simonis | — | Ignatius Cummerata | — | 4h | ●Responded | 5/5 | — | — | Jun 13, 2025 | - | |
| 76837017 | Pro discount enrollment | Solved | Low | Felton Simonis | — |  Amely Pacocha | Phone | — | 8d 18h | ○Sent, no reply | — | — | — | May 31, 2025 | - |
| 31068560 | App login problem | Closed | Normal | Felton Simonis | — |  Oscar O'Hara | gift-cardloyaltydamaged | 1h | ○Sent, no reply | — | — | — | May 27, 2025 | May 28, 2025 |