Rogelio Koch
blanche81@yahoo.com
Showing 1 - 15 of 15
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Mostly happy. Replacement product was sent but in the wrong shade initially. | 83408020Loyalty points not posting | Rogelio Koch |  Miss Amber Hintz Sr. | Apr 3, 2026, 8:44 PM |
| 5/5 | Returned three items past the window and they made an exception. Lifelong customer. | 65836527Where is my order? | Rogelio Koch |  Kip Schroeder IV | Mar 5, 2026, 10:39 PM |
| 4/5 | Add a recommend-based-on-what-I-own feature. | 42690554Missing samples in order | Rogelio Koch |  Vilma Gusikowski | Mar 2, 2026, 2:45 PM |
| 5/5 | First time ordering and I'll definitely be back. Smooth from start to finish. | 07008896BOPIS pickup not ready | Rogelio Koch |  Tommy Kuvalis | Jan 30, 2026, 5:04 PM |
| 1/5 | Spent over an hour on chat and got nowhere. | 16743198Insider tier issue | Rogelio Koch |  Katrina Johns | Jan 25, 2026, 12:04 AM |
| 5/5 | Returned three items past the window and they made an exception. Lifelong customer. | 72190079Cancel order request | Rogelio Koch | Kip Schroeder IV | Dec 26, 2025, 2:03 PM |
| 5/5 | Amazing service! Sara helped me find the perfect foundation match over chat. | 81565702Price match request | Rogelio Koch |  Julie Hodkiewicz | Nov 26, 2025, 9:54 PM |
| 5/5 | Onboarding was so smooth. Love the personalized routine builder. | 81315620BOPIS pickup not ready | Rogelio Koch |  Oscar O'Hara | Nov 20, 2025, 11:01 PM |
| 5/5 | Such a delightful first impression. Already shopping. | 61872351Missing samples in order | Rogelio Koch |  Ignatius Cummerata | Oct 3, 2025, 8:01 AM |
| 5/5 | Quick, kind, and they actually solved my problem on the first message. | 02189937BOPIS order cancelled at store | Rogelio Koch |  Leonard Waters-Howell | Oct 3, 2025, 3:15 AM |
| 5/5 | First time ordering and I'll definitely be back. Smooth from start to finish. | 14933876Influencer code not working | Rogelio Koch |  Mr. Lonie Hudson | Sep 21, 2025, 8:36 AM |
| 5/5 | Lightning fast response, fixed my Insider points balance in one message. | 34423167Insider tier issue | Rogelio Koch |  Amely Pacocha | Sep 12, 2025, 6:43 PM |
| 10/11 | Big fan. Their customer service has saved me more than once. | 63787132Missing items in shipment | Rogelio Koch | Katrina Johns | Jul 3, 2025, 9:20 AM |
| 4/5 | Smooth signup. The intro samples took a week to arrive but they were great. | 46651070Cancel order request | Rogelio Koch |  Yazmin Jast | Jun 21, 2025, 12:55 AM |
| 3/5 | Took some effort. Had to escalate to a manager to override the return window. | 46399290Order arrived damaged | Rogelio Koch |  Eula McKenzie | Jun 8, 2025, 3:59 AM |