Rogelio Koch
blanche81@yahoo.com
Showing 1 - 38 of 38
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46255008 | Price match request | Closed | Urgent | Rogelio Koch | — |  Oscar O'Hara | Chat | shippinginfluencerbopis | 14h | ○Sent, no reply | — | — | — | May 16, 2026 | May 24, 2026 |
| 90239872 | Where is my order? | Solved | Low | Rogelio Koch | — |  Dr. Mandy McLaughlin | loyalty | 1d 8h | ○Sent, no reply | — | — | — | May 11, 2026 | - | |
| 89567832 | Return after 30-day window | Closed | Normal | Rogelio Koch | — |  Garth Dooley | damagedshade-matchinfluencer | 2d 8h | ○Sent, no reply | — | — | — | Apr 23, 2026 | Apr 26, 2026 | |
| 54657535 | Price match request | Solved | High | Rogelio Koch | — |  Vilma Gusikowski | Social | fragrancevip | 3h | ⊘Not fired | — | — | — | Apr 4, 2026 | - |
| 83408020 | Loyalty points not posting | Solved | Low | Rogelio Koch | — |  Miss Amber Hintz Sr. | — | 5h | ●Responded | 4/5 | — | — | Apr 3, 2026 | - | |
| 87199504 | Address change after shipping | Solved | Normal | Rogelio Koch | — | Miss Amber Hintz Sr. | — | 3h | ⊘Not fired | — | — | — | Mar 13, 2026 | - | |
| 65836527 | Where is my order? | Solved | Urgent | Rogelio Koch | — |  Kip Schroeder IV | returnsshippingfragrance | 4h | ●Responded | 5/5 | — | — | Mar 4, 2026 | - | |
| 42690554 | Missing samples in order | Solved | Normal | Rogelio Koch | — | Vilma Gusikowski | app | 3h | ●Responded | 4/5 | — | — | Feb 28, 2026 | - | |
| 62383106 | Allergic reaction concern | Solved | Normal | Rogelio Koch | — |  Mr. Lonie Hudson | Chat | — | 4h | ○Sent, no reply | — | — | — | Feb 16, 2026 | - |
| 41533758 | Insider tier issue | Pending | Normal | Rogelio Koch | — |  Mr. Cade Senger | Social | loyaltydamaged | - | —Skipped | — | — | — | Feb 4, 2026 | - |
| 07008896 | BOPIS pickup not ready | Closed | Normal | Rogelio Koch | — |  Tommy Kuvalis | loyalty | 18h | ●Responded | 5/5 | — | — | Jan 29, 2026 | Feb 5, 2026 | |
| 16743198 | Insider tier issue | Solved | Normal | Rogelio Koch | — |  Katrina Johns | Chat | gift-cardloyalty | 5h | ●Responded | 1/5 | — | — | Jan 23, 2026 | - |
| 82873666 | BOPIS pickup not ready | Pending | Low | Rogelio Koch | — |  Eula McKenzie | wholesaleshade-matchrefund | - | —Skipped | — | — | — | Jan 19, 2026 | - | |
| 60376987 | Item authenticity concern | Solved | Low | Rogelio Koch | — |  Ignatius Cummerata | appinfluencerloyalty | 6h | ○Sent, no reply | — | — | — | Dec 30, 2025 | - | |
| 72190079 | Cancel order request | Solved | Normal | Rogelio Koch | — | Kip Schroeder IV | shade-matchdamaged | 21h | ●Responded | 5/5 | — | — | Dec 24, 2025 | - | |
| 30872579 | Question about product ingredients | Solved | Low | Rogelio Koch | — |  Kaela Friesen | — | 6h | ⊘Not fired | — | — | — | Dec 12, 2025 | - | |
| 81565702 | Price match request | Solved | Urgent | Rogelio Koch | — |  Julie Hodkiewicz | Chat | shade-matchfragranceshipping | 4h | ●Responded | 5/5 | — | — | Nov 26, 2025 | - |
| 81315620 | BOPIS pickup not ready | Solved | Normal | Rogelio Koch | — | Oscar O'Hara | Chat | shippingdamaged | 3h | ●Responded | 5/5 | — | — | Nov 20, 2025 | - |
| 91953257 | App crashes at checkout | Solved | Normal | Rogelio Koch | — |  Mr. Eliza Gerhold IV | Chat | shipping | 17h | ○Sent, no reply | — | — | — | Nov 16, 2025 | - |
| 45990430 | Refund not received | Solved | Low | Rogelio Koch | — | Miss Amber Hintz Sr. | Phone | fragranceloyaltyshipping | 4h | ○Sent, no reply | — | — | — | Nov 14, 2025 | - |
| 35893168 | Cancel order request | Closed | Low | Rogelio Koch | — | Miss Amber Hintz Sr. | shippingfragrance | 8h | ○Sent, no reply | — | — | — | Nov 12, 2025 | Nov 16, 2025 | |
| 00767773 | Birthday gift not received | Closed | Urgent | Rogelio Koch | — |  Darryl Jacobi | influencer | 17h | ⊘Not fired | — | — | — | Oct 25, 2025 | Nov 2, 2025 | |
| 99713252 | Where is my order? | Solved | Normal | Rogelio Koch | — |  Steve O'Conner | Phone | shade-match | 23h | ○Sent, no reply | — | — | — | Oct 24, 2025 | - |
| 02189937 | BOPIS order cancelled at store | Solved | Normal | Rogelio Koch | — |  Leonard Waters-Howell | Chat | appshade-matchgift-card | 1h | ●Responded | 5/5 | — | — | Oct 2, 2025 | - |
| 61872351 | Missing samples in order | Closed | Low | Rogelio Koch | — | Ignatius Cummerata | — | 6h | ●Responded | 5/5 | — | — | Oct 1, 2025 | Oct 6, 2025 | |
| 14933876 | Influencer code not working | Closed | Normal | Rogelio Koch | — | Mr. Lonie Hudson | Chat | — | 2h | ●Responded | 5/5 | — | — | Sep 19, 2025 | Sep 26, 2025 |
| 52053267 | Refund not received | Pending | Low | Rogelio Koch | — | Oscar O'Hara | Phone | — | - | —Skipped | — | — | — | Sep 16, 2025 | - |
| 34423167 | Insider tier issue | Solved | Normal | Rogelio Koch | — |  Amely Pacocha | Chat | damagedbopisshipping | 2h | ●Responded | 5/5 | — | — | Sep 12, 2025 | - |
| 78472440 | Shipping cost question | Open | Normal | Rogelio Koch | — | Mr. Cade Senger | Social | damagedinfluencergift-card | - | —Skipped | — | — | — | Aug 18, 2025 | - |
| 76370955 | Where is my order? | Solved | High | Rogelio Koch | — | Mr. Lonie Hudson | Phone | wholesaleloyalty | 4h | ○Sent, no reply | — | — | — | Aug 15, 2025 | - |
| 83605749 | Cancel subscription / Auto-replenish | Solved | Normal | Rogelio Koch | — | Oscar O'Hara | bopisvip | 6h | ⊘Not fired | — | — | — | Aug 15, 2025 | - | |
| 98140042 | Address change after shipping | Solved | High | Rogelio Koch | — | Darryl Jacobi | Social | damaged | 2h | ⊘Not fired | — | — | — | Jul 24, 2025 | - |
| 63787132 | Missing items in shipment | Solved | Normal | Rogelio Koch | — | Katrina Johns | — | 7h | ●Responded | 10/11 | — | — | Jul 2, 2025 | - | |
| 34006910 | Item authenticity concern | Closed | Low | Rogelio Koch | — | Dr. Mandy McLaughlin | wholesale | 19h | ○Sent, no reply | — | — | — | Jun 24, 2025 | Jul 1, 2025 | |
| 46651070 | Cancel order request | Solved | Normal | Rogelio Koch | — |  Yazmin Jast | Chat | shippingshade-matchreturns | 13h | ●Responded | 4/5 | — | — | Jun 18, 2025 | - |
| 30368027 | Missing items in shipment | Solved | Normal | Rogelio Koch | — |  Faith Hilll | Chat | shade-match | 4h | ○Sent, no reply | — | — | — | Jun 9, 2025 | - |
| 46399290 | Order arrived damaged | Solved | Normal | Rogelio Koch | — | Eula McKenzie | Chat | app | 1d 4h | ●Responded | 3/5 | — | — | Jun 5, 2025 | - |
| 97540764 | Order arrived damaged | Open | Low | Rogelio Koch | — | Darryl Jacobi | Social | samplesrefundshade-match | - | —Skipped | — | — | — | May 26, 2025 | - |