Lionel Walsh
minnie37@gmail.com
Showing 1 - 34 of 34
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 21031897 | Insider tier issue | Open | Normal | Lionel Walsh | — |  Katrina Johns | fragrance | - | —Skipped | — | — | — | May 12, 2026 | - | |
| 17239025 | Refund not received | Solved | Normal | Lionel Walsh | — |  Yazmin Jast | — | 5h | ○Sent, no reply | — | — | — | May 8, 2026 | - | |
| 73872915 | Refund not received | Pending | High | Lionel Walsh | — |  Jacklyn Dare | Chat | — | - | —Skipped | — | — | — | May 7, 2026 | - |
| 77861919 | Question about product ingredients | Pending | Normal | Lionel Walsh | — |  Kaela Friesen | Phone | — | - | —Skipped | — | — | — | May 1, 2026 | - |
| 99951344 | Discount code not working | Closed | Low | Lionel Walsh | — |  Mr. Eliza Gerhold IV | shippingshade-match | 20h | ○Sent, no reply | — | — | — | Apr 24, 2026 | Apr 29, 2026 | |
| 58653411 | Refund not received | Solved | Low | Lionel Walsh | — |  Chaz Renner | Phone | influencergift-cardwholesale | 2h | ○Sent, no reply | — | — | — | Apr 16, 2026 | - |
| 43725350 | Order arrived damaged | Solved | High | Lionel Walsh | — |  Kip Schroeder IV | Chat | refundapp | 1d 22h | ○Sent, no reply | — | — | — | Apr 11, 2026 | - |
| 55081877 | Return after 30-day window | Solved | Normal | Lionel Walsh | — |  Amely Pacocha | Chat | returns | 6h | ●Responded | 5/5 | — | — | Apr 3, 2026 | - |
| 03625956 | Insider tier issue | Pending | Normal | Lionel Walsh | — |  Miss Amber Hintz Sr. | gift-cardsamples | - | —Skipped | — | — | — | Mar 20, 2026 | - | |
| 61342532 | BOPIS pickup not ready | Solved | High | Lionel Walsh | — |  Julie Hodkiewicz | — | 3d 6h | ⊘Not fired | — | — | — | Mar 5, 2026 | - | |
| 30781674 | Insider tier issue | Closed | Low | Lionel Walsh | — | Amely Pacocha | influencershade-match | 4h | ○Sent, no reply | — | — | — | Feb 21, 2026 | Feb 24, 2026 | |
| 99163608 | Discount code not working | Closed | Urgent | Lionel Walsh | — |  Ignatius Cummerata | Phone | shade-match | 2h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 26, 2026 |
| 63751631 | Cancel order request | Solved | Low | Lionel Walsh | — |  Faith Hilll | Chat | loyalty | 9d 11h | ⊘Not fired | — | — | — | Feb 5, 2026 | - |
| 49522857 | Wrong shade sent | Solved | Normal | Lionel Walsh | — |  Lily Raynor | Chat | — | 4h | ●Responded | 3/5 | — | — | Feb 4, 2026 | - |
| 56963653 | App crashes at checkout | Closed | Normal | Lionel Walsh | — |  Garth Dooley | — | 19h | ●Responded | 4/5 | — | — | Jan 30, 2026 | Feb 4, 2026 | |
| 53293648 | Missing samples in order | Solved | Normal | Lionel Walsh | — | Lily Raynor | Chat | shade-matchreturns | 6h | ●Responded | 4/5 | — | — | Jan 9, 2026 | - |
| 46989300 | Question about product ingredients | Closed | Normal | Lionel Walsh | — | Kaela Friesen | Chat | — | 8h | ○Sent, no reply | — | — | — | Dec 18, 2025 | Dec 25, 2025 |
| 58547931 | App crashes at checkout | Pending | Normal | Lionel Walsh | — | Katrina Johns | Chat | damaged | - | —Skipped | — | — | — | Dec 12, 2025 | - |
| 05796036 | BOPIS pickup not ready | Solved | Low | Lionel Walsh | — | Lily Raynor | loyalty | 5h | ○Sent, no reply | — | — | — | Oct 10, 2025 | - | |
| 92397313 | Influencer code not working | Solved | Normal | Lionel Walsh | — | Garth Dooley | Chat | — | 2h | ●Responded | 2/5 | — | — | Oct 10, 2025 | - |
| 23011342 | Order arrived damaged | Solved | Low | Lionel Walsh | — | Kaela Friesen | shade-matchwholesaledamaged | 20h | ●Responded | 5/5 | — | — | Oct 6, 2025 | - | |
| 97422558 | Cancel order request | Solved | High | Lionel Walsh | — | Jacklyn Dare | shade-matchvip | 1h | ○Sent, no reply | — | — | — | Sep 28, 2025 | - | |
| 85820443 | Address change after shipping | Closed | Normal | Lionel Walsh | — | Miss Amber Hintz Sr. | wholesaleinfluencerrefund | 1d | ●Responded | 4/5 | — | — | Sep 23, 2025 | Oct 1, 2025 | |
| 01480181 | Wholesale order question | Solved | High | Lionel Walsh | — | Katrina Johns | vip | 2h | ●Responded | 3/5 | — | — | Aug 26, 2025 | - | |
| 58996320 | Missing items in shipment | Solved | Normal | Lionel Walsh | — | Julie Hodkiewicz | Chat | influencer | 9h | ○Sent, no reply | — | — | — | Aug 18, 2025 | - |
| 20017858 | Shipping cost question | Solved | Normal | Lionel Walsh | — | Yazmin Jast | samples | 2d 8h | ●Responded | 9/11 | — | — | Aug 1, 2025 | - | |
| 21037550 | Birthday gift not received | Solved | Normal | Lionel Walsh | — |  Vilma Gusikowski | Social | — | 6h | ⊘Not fired | — | — | — | Jul 31, 2025 | - |
| 52521678 | Discount code not working | Solved | High | Lionel Walsh | — | Lily Raynor | app | 1h | ⊘Not fired | — | — | — | Jul 16, 2025 | - | |
| 62990454 | Question about product ingredients | Solved | Low | Lionel Walsh | — | Jacklyn Dare | Chat | shade-matchapp | 8h | ●Responded | 2/5 | — | — | Jul 2, 2025 | - |
| 11547408 | App login problem | Closed | High | Lionel Walsh | — | Julie Hodkiewicz | gift-cardshade-match | 4h | ○Sent, no reply | — | — | — | Jun 26, 2025 | Jun 28, 2025 | |
| 86644658 | Gift card balance question | Pending | Normal | Lionel Walsh | — | Kaela Friesen | — | - | —Skipped | — | — | — | Jun 21, 2025 | - | |
| 65133961 | Refund not received | Solved | Normal | Lionel Walsh | — | Jacklyn Dare | damagedreturns | 1h | ○Sent, no reply | — | — | — | Jun 13, 2025 | - | |
| 28805932 | Cancel subscription / Auto-replenish | Solved | Normal | Lionel Walsh | — | Ignatius Cummerata | Chat | loyalty | 2d 10h | ○Sent, no reply | — | — | — | Jun 13, 2025 | - |
| 16692265 | Loyalty points not posting | Pending | High | Lionel Walsh | — | Kaela Friesen | Chat | bopis | - | —Skipped | — | — | — | May 29, 2025 | - |