Mr. Don Baumbach
Crown Department Stores·heidi.huel0@crowndept.com
Showing 1 - 19 of 19
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 2/5 | Frustrating. Had to repeat my issue four times to three different agents. | 68879706Wholesale order question | Mr. Don Baumbach |  Chaz Renner | May 15, 2026, 1:24 AM |
| 2/5 | Customer service has gone downhill. Used to love this brand. | 33340095Address change after shipping | Mr. Don Baumbach |  Katrina Johns | May 12, 2026, 7:44 AM |
| 2/5 | Onboarding was clunky. Quiz kept resetting. | 98102626Lost package follow-up | Mr. Don Baumbach |  Ignatius Cummerata | May 11, 2026, 8:43 PM |
| 2/5 | Loyalty points still missing after two separate chats about it. | 33729789BOPIS pickup not ready | Mr. Don Baumbach |  Leonard Waters-Howell | Apr 1, 2026, 10:49 AM |
| 2/5 | Onboarding was clunky. Quiz kept resetting. | 10581371Item authenticity concern | Mr. Don Baumbach | Ignatius Cummerata | Mar 22, 2026, 3:05 AM |
| 2/5 | App keeps crashing at checkout and support just told me to clear the cache. That doesn't help. | 42297357Item authenticity concern | Mr. Don Baumbach | Leonard Waters-Howell | Mar 20, 2026, 9:40 PM |
| 5/5 | Loved the personalized note in my order. Small touch, big impact. | 42341788Pro discount enrollment | Mr. Don Baumbach |  Oscar O'Hara | Feb 18, 2026, 10:06 PM |
| 2/5 | Took three tries to get signed up. Confusing flow. | 91979183Question about product ingredients | Mr. Don Baumbach |  Tommy Kuvalis | Jan 30, 2026, 10:53 AM |
| 2/5 | The shade quiz was completely off for my undertone. | 39279529Wrong shade sent | Mr. Don Baumbach |  Faith Hilll | Jan 14, 2026, 11:36 PM |
| 5/5 | Got my Klarna split sorted out in two messages. So easy. | 08148258Gift card balance question | Mr. Don Baumbach |  Julie Hodkiewicz | Dec 13, 2025, 3:21 PM |
| 2/5 | The BOPIS pickup involved waiting, paperwork, and a manager. Way too much. | 27844814Cancel subscription / Auto-replenish | Mr. Don Baumbach | Tommy Kuvalis | Dec 12, 2025, 8:17 AM |
| 1/5 | Charged me twice and the agent said it would take 14 business days to refund. Outrageous. | 93729370Discount code not working | Mr. Don Baumbach |  Lily Raynor | Dec 1, 2025, 3:19 AM |
| 2/5 | Honestly love the brand but the app needs a real overhaul. | 93975449Price match request | Mr. Don Baumbach |  Eula McKenzie | Sep 28, 2025, 12:24 AM |
| 2/5 | Not great. The product arrived broken, replacement also broken. | 02593122Discount code not working | Mr. Don Baumbach | Chaz Renner | Sep 24, 2025, 11:33 AM |
| 2/5 | Felt like I was talking to a script. Same response three times. | 67010210Klarna / Afterpay split issue | Mr. Don Baumbach | Oscar O'Hara | Sep 11, 2025, 3:31 AM |
| 2/5 | They closed my ticket without resolving it. Had to open a new one. | 10739346Order arrived damaged | Mr. Don Baumbach |  Kaela Friesen | Sep 7, 2025, 9:06 PM |
| 4/11 | Pricing has crept up and the value isn't there anymore. | 13798874Influencer code not working | Mr. Don Baumbach |  Miss Amber Hintz Sr. | Aug 30, 2025, 3:38 PM |
| 2/5 | Tried to charge me a restocking fee on a product they sent in the wrong color. | 98595623Restock alert for backorder | Mr. Don Baumbach | Chaz Renner | Jun 20, 2025, 2:25 PM |
| 2/5 | Three chats, no resolution. The fourth agent finally helped. | 54229051App login problem | Mr. Don Baumbach |  Mr. Eliza Gerhold IV | May 25, 2025, 8:26 PM |