Carlos Beer
ana.herzog-conn79@hotmail.com
Showing 1 - 14 of 14
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 2/5 | Return process was a nightmare. Wrong label, then no label, then store credit instead of refund. | 82512124Missing samples in order | Carlos Beer |  Leonard Waters-Howell | May 13, 2026, 6:05 AM |
| 4/5 | Generally happy. The fragrance sample they sent wasn't what I picked but close enough. | 61712310App crashes at checkout | Carlos Beer |  Oscar O'Hara | Apr 30, 2026, 8:19 PM |
| 10/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 86033279Price match request | Carlos Beer |  Ignatius Cummerata | Apr 24, 2026, 7:59 PM |
| 5/5 | Customer care actually listened. Refund processed without making me jump through hoops. | 22441169Wholesale order question | Carlos Beer |  Mr. Skyla Trantow | Apr 2, 2026, 2:19 PM |
| 4/5 | Order arrived fine, agent was helpful when one product was missing. | 44796322Allergic reaction concern | Carlos Beer |  Mr. Lonie Hudson | Feb 6, 2026, 7:52 PM |
| 5/5 | Lightning fast response, fixed my Insider points balance in one message. | 86074947Price match request | Carlos Beer |  Mr. Eliza Gerhold IV | Feb 1, 2026, 9:47 AM |
| 5/5 | Loved that they followed up two days later to make sure the replacement arrived. | 74252382Klarna / Afterpay split issue | Carlos Beer |  Chaz Renner | Jan 14, 2026, 8:52 PM |
| 3/5 | It worked. Nothing special, nothing bad. | 85942236Klarna / Afterpay split issue | Carlos Beer |  Miss Amber Hintz Sr. | Nov 5, 2025, 9:43 PM |
| 2/5 | Felt like I was talking to a script. Same response three times. | 87749740Missing samples in order | Carlos Beer |  Darryl Jacobi | Nov 3, 2025, 9:45 AM |
| 5/5 | Quick, kind, and they actually solved my problem on the first message. | 21827541Address change after shipping | Carlos Beer |  Steve O'Conner | Oct 30, 2025, 2:14 AM |
| 5/5 | Got my missing samples shipped out the same day. Thank you! | 62017727Missing samples in order | Carlos Beer |  Kaela Friesen | Aug 27, 2025, 11:00 PM |
| 5/5 | Returned three items past the window and they made an exception. Lifelong customer. | 81211704Loyalty points not posting | Carlos Beer |  Tommy Kuvalis | Aug 5, 2025, 4:40 AM |
| 4/5 | Liked it overall. The first push notification came too soon after signup. | 12337987Order arrived damaged | Carlos Beer |  Kip Schroeder IV | Jun 13, 2025, 8:43 PM |
| 4/5 | Mostly happy. Replacement product was sent but in the wrong shade initially. | 26604175Restock alert for backorder | Carlos Beer |  Garth Dooley | Jun 6, 2025, 1:46 AM |