Carlos Beer
ana.herzog-conn79@hotmail.com
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 71826883 | Cancel subscription / Auto-replenish | Solved | Normal | Carlos Beer | — |  Lily Raynor | — | 3h | ○Sent, no reply | — | — | — | May 16, 2026 | - | |
| 82512124 | Missing samples in order | Solved | Normal | Carlos Beer | — |  Leonard Waters-Howell | Chat | — | 9d 23h | ●Responded | 2/5 | — | — | May 1, 2026 | - |
| 61712310 | App crashes at checkout | Closed | High | Carlos Beer | — |  Oscar O'Hara | Chat | gift-cardbopisapp | 3h | ●Responded | 4/5 | — | — | Apr 30, 2026 | May 5, 2026 |
| 86033279 | Price match request | Closed | Low | Carlos Beer | — |  Ignatius Cummerata | Chat | wholesale | 7h | ●Responded | 10/11 | — | — | Apr 22, 2026 | Apr 23, 2026 |
| 73786130 | Price match request | Closed | Normal | Carlos Beer | — |  Tommy Kuvalis | Chat | — | 1d 10h | ○Sent, no reply | — | — | — | Apr 10, 2026 | Apr 16, 2026 |
| 48924084 | Klarna / Afterpay split issue | Solved | Normal | Carlos Beer | — |  Garth Dooley | returns | 5h | ⊘Not fired | — | — | — | Apr 3, 2026 | - | |
| 22441169 | Wholesale order question | Solved | High | Carlos Beer | — |  Mr. Skyla Trantow | vip | 6h | ●Responded | 5/5 | — | — | Apr 1, 2026 | - | |
| 68179340 | Foundation match help | Solved | High | Carlos Beer | — | Garth Dooley | gift-cardreturns | 3h | ⊘Not fired | — | — | — | Mar 31, 2026 | - | |
| 39969427 | Cancel subscription / Auto-replenish | Closed | Normal | Carlos Beer | — |  Kaela Friesen | loyalty | 1h | ○Sent, no reply | — | — | — | Mar 19, 2026 | Mar 21, 2026 | |
| 02539637 | Klarna / Afterpay split issue | Solved | Normal | Carlos Beer | — |  Yazmin Jast | Chat | shipping | 23h | ○Sent, no reply | — | — | — | Mar 19, 2026 | - |
| 61276206 | Shipping cost question | Solved | Normal | Carlos Beer | — |  Katrina Johns | fragrance | 5h | ○Sent, no reply | — | — | — | Feb 24, 2026 | - | |
| 92337507 | Where is my order? | Solved | High | Carlos Beer | — | Lily Raynor | Chat | shade-matchsamplesgift-card | 8d 16h | ⊘Not fired | — | — | — | Feb 14, 2026 | - |
| 14530848 | Wrong shade sent | Pending | Normal | Carlos Beer | — |  Mr. Eliza Gerhold IV | Chat | damaged | - | —Skipped | — | — | — | Feb 7, 2026 | - |
| 44796322 | Allergic reaction concern | Solved | Normal | Carlos Beer | — |  Mr. Lonie Hudson | vipshade-match | 1d 4h | ●Responded | 4/5 | — | — | Feb 5, 2026 | - | |
| 32126451 | Wrong shade sent | Solved | Low | Carlos Beer | — |  Amely Pacocha | — | 2h | ○Sent, no reply | — | — | — | Jan 31, 2026 | - | |
| 86074947 | Price match request | Solved | Normal | Carlos Beer | — | Mr. Eliza Gerhold IV | loyaltyinfluencer | 12h | ●Responded | 5/5 | — | — | Jan 31, 2026 | - | |
| 74252382 | Klarna / Afterpay split issue | Solved | Normal | Carlos Beer | — |  Chaz Renner | — | 5h | ●Responded | 5/5 | — | — | Jan 14, 2026 | - | |
| 66158071 | Discount code not working | Pending | High | Carlos Beer | — | Leonard Waters-Howell | Phone | fragrancewholesale | - | —Skipped | — | — | — | Dec 16, 2025 | - |
| 75264515 | Question about product ingredients | Solved | Normal | Carlos Beer | — |  Kip Schroeder IV | Social | vipdamagedbopis | 12h | ⊘Not fired | — | — | — | Dec 16, 2025 | - |
| 74823042 | Return after 30-day window | Solved | High | Carlos Beer | — | Lily Raynor | appsamples | 4h | ○Sent, no reply | — | — | — | Dec 8, 2025 | - | |
| 33373056 | Store experience feedback | Solved | Normal | Carlos Beer | — | Leonard Waters-Howell | gift-cardbopis | 4h | ⊘Not fired | — | — | — | Dec 2, 2025 | - | |
| 61047102 | BOPIS pickup not ready | Pending | High | Carlos Beer | — |  Eula McKenzie | Phone | returnsvip | - | —Skipped | — | — | — | Dec 1, 2025 | - |
| 58786413 | Missing samples in order | Solved | Normal | Carlos Beer | — |  Mr. Cade Senger | loyaltybopis | 2d 23h | ○Sent, no reply | — | — | — | Dec 1, 2025 | - | |
| 08575518 | Order arrived damaged | Solved | High | Carlos Beer | — | Tommy Kuvalis | returns | 2d | ○Sent, no reply | — | — | — | Nov 22, 2025 | - | |
| 72775662 | Refund not received | Pending | Low | Carlos Beer | — | Garth Dooley | — | - | —Skipped | — | — | — | Nov 13, 2025 | - | |
| 31034243 | Missing items in shipment | Pending | Normal | Carlos Beer | — | Ignatius Cummerata | shipping | - | —Skipped | — | — | — | Nov 12, 2025 | - | |
| 07106821 | Restock alert for backorder | Solved | Normal | Carlos Beer | — | Tommy Kuvalis | Chat | — | 3h | ○Sent, no reply | — | — | — | Nov 7, 2025 | - |
| 52240122 | Discount code not working | Solved | Normal | Carlos Beer | — | Kaela Friesen | Chat | shippingdamaged | 1d | ○Sent, no reply | — | — | — | Nov 3, 2025 | - |
| 85942236 | Klarna / Afterpay split issue | Solved | High | Carlos Beer | — |  Miss Amber Hintz Sr. | loyaltyvip | 2d 6h | ●Responded | 3/5 | — | — | Nov 3, 2025 | - | |
| 87749740 | Missing samples in order | Solved | Normal | Carlos Beer | — |  Darryl Jacobi | Phone | damagedloyalty | 18h | ●Responded | 2/5 | — | — | Nov 1, 2025 | - |
| 21827541 | Address change after shipping | Solved | Normal | Carlos Beer | — |  Steve O'Conner | shippingsamples | 6h | ●Responded | 5/5 | — | — | Oct 29, 2025 | - | |
| 99763482 | Item authenticity concern | Closed | Normal | Carlos Beer | — | Amely Pacocha | returnswholesale | 5h | ○Sent, no reply | — | — | — | Oct 17, 2025 | Oct 24, 2025 | |
| 70076609 | Gift card balance question | Solved | Normal | Carlos Beer | — | Darryl Jacobi | bopissamplesvip | 3h | ○Sent, no reply | — | — | — | Oct 13, 2025 | - | |
| 02260887 | Lost package follow-up | Pending | Normal | Carlos Beer | — | Oscar O'Hara | — | - | —Skipped | — | — | — | Sep 26, 2025 | - | |
| 26546944 | Wholesale order question | Solved | High | Carlos Beer | — | Miss Amber Hintz Sr. | Phone | gift-cardapp | 1h | ○Sent, no reply | — | — | — | Sep 17, 2025 | - |
| 28193170 | Restock alert for backorder | Closed | Normal | Carlos Beer | — | Mr. Skyla Trantow | Phone | damagedwholesalegift-card | 4h | ○Sent, no reply | — | — | — | Sep 17, 2025 | Sep 18, 2025 |
| 35377716 | Missing samples in order | Closed | High | Carlos Beer | — | Miss Amber Hintz Sr. | bopis | 10h | ○Sent, no reply | — | — | — | Sep 5, 2025 | Sep 8, 2025 | |
| 28905688 | Influencer code not working | Closed | Low | Carlos Beer | — |  Jacklyn Dare | — | 6h | ○Sent, no reply | — | — | — | Sep 2, 2025 | Sep 9, 2025 | |
| 98240533 | BOPIS pickup not ready | Solved | Normal | Carlos Beer | — | Steve O'Conner | loyalty | 2h | ○Sent, no reply | — | — | — | Sep 1, 2025 | - | |
| 05640444 | BOPIS order cancelled at store | Closed | Normal | Carlos Beer | — | Katrina Johns | Chat | damagedsampleswholesale | 1d 3h | ○Sent, no reply | — | — | — | Aug 28, 2025 | Aug 30, 2025 |
| 69409691 | Allergic reaction concern | Solved | Normal | Carlos Beer | — | Kaela Friesen | fragrancerefund | 8h | ⊘Not fired | — | — | — | Aug 27, 2025 | - | |
| 62017727 | Missing samples in order | Closed | Normal | Carlos Beer | — | Kaela Friesen | Chat | loyaltybopisreturns | 3h | ●Responded | 5/5 | — | — | Aug 27, 2025 | Aug 30, 2025 |
| 90115333 | Question about product ingredients | Pending | Normal | Carlos Beer | — | Garth Dooley | influencerappbopis | - | —Skipped | — | — | — | Aug 15, 2025 | - | |
| 49102436 | Insider tier issue | Closed | Normal | Carlos Beer | — |  Julie Hodkiewicz | Chat | influencer | 3h | ○Sent, no reply | — | — | — | Aug 9, 2025 | Aug 14, 2025 |
| 81211704 | Loyalty points not posting | Solved | Normal | Carlos Beer | — | Tommy Kuvalis | bopis | 14h | ●Responded | 5/5 | — | — | Aug 4, 2025 | - | |
| 28664567 | Insider tier issue | Closed | Normal | Carlos Beer | — | Steve O'Conner | Chat | returnsvip | 4h | ○Sent, no reply | — | — | — | Jul 5, 2025 | Jul 8, 2025 |
| 15044999 | Address change after shipping | Solved | High | Carlos Beer | — |  Dr. Mandy McLaughlin | Chat | shade-matchbopisvip | 4d 7h | ○Sent, no reply | — | — | — | Jun 19, 2025 | - |
| 12337987 | Order arrived damaged | Closed | Normal | Carlos Beer | — | Kip Schroeder IV | damagedreturns | 2h | ●Responded | 4/5 | — | — | Jun 13, 2025 | Jun 14, 2025 | |
| 74408719 | Insider tier issue | Pending | High | Carlos Beer | — | Amely Pacocha | damaged | - | —Skipped | — | — | — | Jun 5, 2025 | - | |
| 26604175 | Restock alert for backorder | Solved | Normal | Carlos Beer | — | Garth Dooley | — | 15h | ●Responded | 4/5 | — | — | Jun 4, 2025 | - |