Timothy Jakubowski
dexter.lesch68@yahoo.com
Showing 1 - 17 of 17
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Order arrived fine, agent was helpful when one product was missing. | 01992835Birthday gift not received | Timothy Jakubowski |  Miss Amber Hintz Sr. | May 10, 2026, 12:14 AM |
| 4/5 | Pretty good. Sara was nice, the system glitched once but she powered through. | 25929759App crashes at checkout | Timothy Jakubowski |  Kaela Friesen | May 4, 2026, 8:25 PM |
| 5/5 | Faster shipping would make me shop here exclusively. | 23220460Cancel order request | Timothy Jakubowski |  Faith Hilll | Apr 26, 2026, 10:58 AM |
| 5/5 | Sara helped me build a gift bundle for my mom's birthday. So sweet. | 70045857Cancel subscription / Auto-replenish | Timothy Jakubowski |  Leonard Waters-Howell | Apr 18, 2026, 8:49 AM |
| 3/5 | Let me filter by skin type more aggressively. | 91249442Store experience feedback | Timothy Jakubowski |  Yazmin Jast | Mar 17, 2026, 11:27 PM |
| 4/5 | Got there in the end. The chat went in circles for a bit. | 39633237Wrong shade sent | Timothy Jakubowski | Yazmin Jast | Feb 18, 2026, 8:55 PM |
| 1/5 | Agents kept transferring me, no one took ownership. | 46154190Insider tier issue | Timothy Jakubowski |  Ignatius Cummerata | Jan 30, 2026, 8:48 AM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 53125985Klarna / Afterpay split issue | Timothy Jakubowski |  Vilma Gusikowski | Jan 23, 2026, 7:02 AM |
| 5/5 | Loved the personalized note in my order. Small touch, big impact. | 56831079App login problem | Timothy Jakubowski |  Kip Schroeder IV | Dec 12, 2025, 10:21 PM |
| 5/5 | Chat agent answered in 10 seconds and solved it in two messages. | 33745456Lost package follow-up | Timothy Jakubowski | Kaela Friesen | Dec 7, 2025, 11:12 PM |
| 1/5 | Charged me twice and the agent said it would take 14 business days to refund. Outrageous. | 87263343Loyalty points not posting | Timothy Jakubowski |  Darryl Jacobi | Nov 30, 2025, 10:54 AM |
| 5/5 | The Beauty Advisor recommended a moisturizer for my rosacea that actually works. | 33071019Wholesale order question | Timothy Jakubowski |  Amely Pacocha | Oct 24, 2025, 7:16 PM |
| 9/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 07256017Discount code not working | Timothy Jakubowski |  Eula McKenzie | Oct 14, 2025, 6:06 PM |
| 4/5 | Good support, just the points didn't post automatically — had to ask. | 24033682Where is my order? | Timothy Jakubowski | Leonard Waters-Howell | Oct 5, 2025, 9:16 AM |
| 5/5 | The Beauty Advisor on chat was so knowledgeable, helped me build a full skincare routine for sensitive skin. | 92842923Missing samples in order | Timothy Jakubowski |  Chaz Renner | Sep 28, 2025, 11:02 PM |
| 1/11 | Wouldn't recommend after the return debacle I went through. | 38281553Address change after shipping | Timothy Jakubowski |  Lily Raynor | Jun 29, 2025, 7:56 PM |
| 10/11 | Bloom understands what a beauty customer actually wants. | 84421167Where is my order? | Timothy Jakubowski |  Tommy Kuvalis | Jun 28, 2025, 12:05 AM |