Dr. Brian Barrows
roderick.raynor@gmail.com
Showing 1 - 11 of 11
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Good service. Wish I'd been told upfront that my shade was on backorder. | 81767597Loyalty points not posting | Dr. Brian Barrows |  Amely Pacocha | May 13, 2026, 6:51 PM |
| 5/5 | Lightning fast response, fixed my Insider points balance in one message. | 66540861Where is my order? | Dr. Brian Barrows |  Chaz Renner | Apr 24, 2026, 5:54 PM |
| 5/5 | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 33417318Pro discount enrollment | Dr. Brian Barrows |  Lily Raynor | Apr 13, 2026, 8:00 AM |
| 3/5 | Issue resolved. Process felt clunky on their end. | 62063344Wholesale order question | Dr. Brian Barrows | Lily Raynor | Mar 3, 2026, 11:50 PM |
| 9/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 87826055Return after 30-day window | Dr. Brian Barrows |  Miss Amber Hintz Sr. | Feb 14, 2026, 5:27 PM |
| 4/5 | Friendly chat, fixed the issue. Took two tries to get the right shipping label. | 55199236Wrong shade sent | Dr. Brian Barrows |  Eula McKenzie | Feb 5, 2026, 7:14 PM |
| 5/5 | Mailed me a replacement powder after mine arrived broken. Quick and gracious. | 11236010Pro discount enrollment | Dr. Brian Barrows |  Dr. Mandy McLaughlin | Nov 22, 2025, 7:28 AM |
| 5/5 | The personalization quiz is genuinely helpful, not just a marketing gimmick. | 97737960BOPIS pickup not ready | Dr. Brian Barrows |  Kip Schroeder IV | Oct 18, 2025, 7:58 AM |
| 9/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 99600963Where is my order? | Dr. Brian Barrows |  Mr. Eliza Gerhold IV | Sep 26, 2025, 6:57 AM |
| 2/5 | Three chats, no resolution. The fourth agent finally helped. | 83878520Wrong shade sent | Dr. Brian Barrows | Mr. Eliza Gerhold IV | Sep 12, 2025, 2:36 PM |
| 3/5 | Just okay. The agent solved the immediate problem but the larger issue is still there. | 42916116Influencer code not working | Dr. Brian Barrows |  Kaela Friesen | Jun 16, 2025, 4:43 PM |