Dr. Brian Barrows
roderick.raynor@gmail.com
Showing 1 - 33 of 33
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 81767597 | Loyalty points not posting | Solved | Normal | Dr. Brian Barrows | — |  Amely Pacocha | shade-matchshipping | 1d 9h | ●Responded | 4/5 | — | — | May 11, 2026 | - | |
| 66540861 | Where is my order? | Solved | Low | Dr. Brian Barrows | — |  Chaz Renner | Phone | appfragrance | 5h | ●Responded | 5/5 | — | — | Apr 22, 2026 | - |
| 72808104 | App crashes at checkout | Solved | High | Dr. Brian Barrows | — |  Yazmin Jast | loyaltyfragrancereturns | 7h | ○Sent, no reply | — | — | — | Apr 21, 2026 | - | |
| 92187679 | Foundation match help | Open | Low | Dr. Brian Barrows | — |  Ignatius Cummerata | Chat | shade-matchgift-card | - | —Skipped | — | — | — | Apr 15, 2026 | - |
| 33417318 | Pro discount enrollment | Solved | Low | Dr. Brian Barrows | — |  Lily Raynor | refund | 2h | ●Responded | 5/5 | — | — | Apr 12, 2026 | - | |
| 62063344 | Wholesale order question | Closed | Normal | Dr. Brian Barrows | — | Lily Raynor | Phone | influencerloyalty | 15h | ●Responded | 3/5 | — | — | Mar 2, 2026 | Mar 7, 2026 |
| 07885586 | Return after 30-day window | Pending | Urgent | Dr. Brian Barrows | — |  Mr. Cade Senger | Chat | returnsrefund | - | —Skipped | — | — | — | Feb 25, 2026 | - |
| 41301793 | Order arrived damaged | Solved | Urgent | Dr. Brian Barrows | — |  Kip Schroeder IV | — | 15h | ○Sent, no reply | — | — | — | Feb 14, 2026 | - | |
| 87826055 | Return after 30-day window | Solved | Normal | Dr. Brian Barrows | — |  Miss Amber Hintz Sr. | Chat | wholesale | 5h | ●Responded | 9/11 | — | — | Feb 12, 2026 | - |
| 55199236 | Wrong shade sent | Solved | Low | Dr. Brian Barrows | — |  Eula McKenzie | damagedinfluencerfragrance | 2d 23h | ●Responded | 4/5 | — | — | Feb 2, 2026 | - | |
| 41298036 | Allergic reaction concern | Closed | Normal | Dr. Brian Barrows | — |  Faith Hilll | Chat | damaged | 6h | ○Sent, no reply | — | — | — | Jan 31, 2026 | Feb 1, 2026 |
| 76773006 | Restock alert for backorder | Solved | Normal | Dr. Brian Barrows | — |  Mr. Skyla Trantow | shippingshade-matchapp | 1h | ○Sent, no reply | — | — | — | Jan 29, 2026 | - | |
| 58607516 | Missing samples in order | Solved | Normal | Dr. Brian Barrows | — | Mr. Skyla Trantow | Chat | vipinfluencershade-match | 4h | ○Sent, no reply | — | — | — | Jan 21, 2026 | - |
| 41268661 | Foundation match help | Solved | Low | Dr. Brian Barrows | — |  Katrina Johns | shipping | 2h | ○Sent, no reply | — | — | — | Jan 13, 2026 | - | |
| 13735524 | Wholesale order question | Solved | Normal | Dr. Brian Barrows | — | Katrina Johns | Chat | — | 6h | ○Sent, no reply | — | — | — | Jan 7, 2026 | - |
| 61752618 | Cancel subscription / Auto-replenish | Open | Normal | Dr. Brian Barrows | — | Ignatius Cummerata | influencer | - | —Skipped | — | — | — | Dec 31, 2025 | - | |
| 83561813 | Missing samples in order | Pending | Normal | Dr. Brian Barrows | — | Lily Raynor | vip | - | —Skipped | — | — | — | Dec 17, 2025 | - | |
| 35821713 | Birthday gift not received | Solved | Normal | Dr. Brian Barrows | — | Mr. Cade Senger | shippinggift-cardrefund | 1d | ○Sent, no reply | — | — | — | Dec 2, 2025 | - | |
| 65447553 | Foundation match help | Solved | Normal | Dr. Brian Barrows | — |  Mr. Lonie Hudson | shade-matchdamagedrefund | 1d 2h | ○Sent, no reply | — | — | — | Nov 20, 2025 | - | |
| 11236010 | Pro discount enrollment | Solved | High | Dr. Brian Barrows | — |  Dr. Mandy McLaughlin | loyalty | 11h | ●Responded | 5/5 | — | — | Nov 20, 2025 | - | |
| 76486944 | Item authenticity concern | Solved | Normal | Dr. Brian Barrows | — | Ignatius Cummerata | vipwholesale | 6h | ○Sent, no reply | — | — | — | Oct 30, 2025 | - | |
| 76916083 | Discount code not working | Pending | Normal | Dr. Brian Barrows | — | Yazmin Jast | — | - | —Skipped | — | — | — | Oct 21, 2025 | - | |
| 97737960 | BOPIS pickup not ready | Solved | Normal | Dr. Brian Barrows | — | Kip Schroeder IV | vipgift-card | 6h | ●Responded | 5/5 | — | — | Oct 17, 2025 | - | |
| 23386263 | Loyalty points not posting | Solved | Urgent | Dr. Brian Barrows | — |  Leonard Waters-Howell | — | 1h | ○Sent, no reply | — | — | — | Oct 7, 2025 | - | |
| 99600963 | Where is my order? | Solved | Low | Dr. Brian Barrows | — |  Mr. Eliza Gerhold IV | shade-matchbopis | 1h | ●Responded | 9/11 | — | — | Sep 24, 2025 | - | |
| 53284730 | Wrong shade sent | Solved | Low | Dr. Brian Barrows | — | Mr. Skyla Trantow | Chat | wholesale | 3h | ○Sent, no reply | — | — | — | Sep 15, 2025 | - |
| 97902465 | Insider tier issue | Closed | Low | Dr. Brian Barrows | — | Mr. Eliza Gerhold IV | bopis | 22h | ○Sent, no reply | — | — | — | Sep 10, 2025 | Sep 16, 2025 | |
| 83878520 | Wrong shade sent | Solved | Normal | Dr. Brian Barrows | — | Mr. Eliza Gerhold IV | Chat | samples | 2d 22h | ●Responded | 2/5 | — | — | Sep 9, 2025 | - |
| 62576384 | BOPIS pickup not ready | Solved | Normal | Dr. Brian Barrows | — | Leonard Waters-Howell | — | 4d 5h | ○Sent, no reply | — | — | — | Aug 19, 2025 | - | |
| 27576029 | Restock alert for backorder | Solved | Normal | Dr. Brian Barrows | — |  Tommy Kuvalis | Chat | — | 17h | ○Sent, no reply | — | — | — | Jul 18, 2025 | - |
| 71670174 | Loyalty points not posting | Solved | Normal | Dr. Brian Barrows | — | Dr. Mandy McLaughlin | app | 5h | ⊘Not fired | — | — | — | Jul 11, 2025 | - | |
| 42916116 | Influencer code not working | Solved | Normal | Dr. Brian Barrows | — |  Kaela Friesen | Chat | loyaltysamplesgift-card | 2h | ●Responded | 3/5 | — | — | Jun 15, 2025 | - |
| 40100069 | BOPIS order cancelled at store | Solved | Normal | Dr. Brian Barrows | — | Ignatius Cummerata | Chat | fragranceshipping | 3h | ○Sent, no reply | — | — | — | May 26, 2025 | - |