Mike Lind
pam.oconner@gmail.com
Showing 1 - 15 of 15
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 3/5 | Resolved but I had to dig for the right form. | 07616464Insider tier issue | Mike Lind |  Julie Hodkiewicz | Apr 25, 2026, 9:05 AM |
| 5/5 | Amazing service! Sara helped me find the perfect foundation match over chat. | 11298679Return after 30-day window | Mike Lind |  Kip Schroeder IV | Feb 28, 2026, 2:47 PM |
| 4/5 | Nice agent. Would have been nice to get a small gesture after the order was so delayed. | 68421849Return after 30-day window | Mike Lind |  Yazmin Jast | Jan 26, 2026, 12:34 PM |
| 5/5 | Got my missing samples shipped out the same day. Thank you! | 06094658Missing items in shipment | Mike Lind |  Amely Pacocha | Dec 3, 2025, 3:36 AM |
| 2/5 | The BOPIS pickup was a disaster. Hour-long wait at the store. | 84056134Insider tier issue | Mike Lind | Julie Hodkiewicz | Oct 26, 2025, 10:14 PM |
| 4/5 | Resolved fine. The first agent transferred me but the second one nailed it. | 18294781Restock alert for backorder | Mike Lind |  Katrina Johns | Oct 12, 2025, 2:51 AM |
| 4/5 | Pretty good. Sara was nice, the system glitched once but she powered through. | 90553345Price match request | Mike Lind |  Leonard Waters-Howell | Oct 1, 2025, 4:06 AM |
| 5/5 | Helpful self-service flow handled everything without me needing to chat. | 85726125Loyalty points not posting | Mike Lind |  Mr. Eliza Gerhold IV | Sep 11, 2025, 2:37 AM |
| 4/5 | Helpful team, the agent was kind. Wish the BOPIS pickup had been ready when promised. | 93669092Wholesale order question | Mike Lind | Kip Schroeder IV | Sep 7, 2025, 1:08 AM |
| 5/5 | Helped me find a fragrance similar to one that was discontinued. Truly thoughtful. | 84770274Item authenticity concern | Mike Lind |  Mr. Lonie Hudson | Aug 27, 2025, 9:09 PM |
| 5/5 | Five stars. Marisol matched my undertone perfectly over a quick chat. | 54943003App login problem | Mike Lind |  Faith Hilll | Aug 25, 2025, 4:20 PM |
| 4/5 | Faster customer service response times. | 38831182Address change after shipping | Mike Lind |  Lily Raynor | Aug 15, 2025, 11:54 AM |
| 3/5 | Slow but eventually got there. Could have been a one-message fix. | 06655703Shipping cost question | Mike Lind | Amely Pacocha | Jul 27, 2025, 12:28 AM |
| 4/5 | Resolved my question, just wish the app hadn't logged me out twice during the chat. | 73980185Cancel subscription / Auto-replenish | Mike Lind |  Ignatius Cummerata | Jul 7, 2025, 3:22 PM |
| 5/5 | Two clicks and my Insider tier was restored. Zero friction. | 45847205Store experience feedback | Mike Lind |  Dr. Mandy McLaughlin | Jul 5, 2025, 7:30 AM |