Devonte Tromp
aylin0@gmail.com
Showing 1 - 16 of 16
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 1/5 | Lost all my profile data after the first session. Started over twice. | 34989933Refund not received | Devonte Tromp |  Eula McKenzie | May 17, 2026, 1:56 PM |
| 2/5 | Felt like I was talking to a script. Same response three times. | 59771399Insider tier issue | Devonte Tromp |  Julie Hodkiewicz | Apr 11, 2026, 1:13 PM |
| 10/11 | Love everything about it. The Insider program is genuinely valuable. | 52596209Birthday gift not received | Devonte Tromp |  Mr. Lonie Hudson | Mar 28, 2026, 8:09 PM |
| 1/5 | Took 11 separate interactions to get my Insider tier restored. | 47451426Question about product ingredients | Devonte Tromp |  Steve O'Conner | Feb 14, 2026, 8:39 AM |
| 5/5 | Replaced my damaged perfume bottle within 24 hours. So impressed. | 65117209Order arrived damaged | Devonte Tromp |  Dr. Mandy McLaughlin | Feb 9, 2026, 10:41 PM |
| 4/5 | Good support, just the points didn't post automatically — had to ask. | 97117181Insider tier issue | Devonte Tromp | Dr. Mandy McLaughlin | Jan 31, 2026, 10:30 PM |
| 10/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 02694224Pro discount enrollment | Devonte Tromp | Dr. Mandy McLaughlin | Oct 30, 2025, 6:57 AM |
| 5/5 | Quick, kind, and they actually solved my problem on the first message. | 63632254Birthday gift not received | Devonte Tromp |  Kaela Friesen | Sep 13, 2025, 4:22 PM |
| 4/5 | Nice agent. Would have been nice to get a small gesture after the order was so delayed. | 28357469Missing items in shipment | Devonte Tromp |  Jacklyn Dare | Sep 7, 2025, 9:00 AM |
| 5/5 | Honestly the easiest exchange process I've used at any retailer. | 43719511Loyalty points not posting | Devonte Tromp | Mr. Lonie Hudson | Aug 29, 2025, 2:34 PM |
| 5/5 | Lightning fast response, fixed my Insider points balance in one message. | 28500988Discount code not working | Devonte Tromp |  Ignatius Cummerata | Aug 26, 2025, 11:16 AM |
| 5/5 | Signing up was effortless and they sent samples that match my profile. | 61359170Pro discount enrollment | Devonte Tromp | Mr. Lonie Hudson | Aug 16, 2025, 9:19 PM |
| 10/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 46751382App crashes at checkout | Devonte Tromp |  Mr. Eliza Gerhold IV | Jul 18, 2025, 2:26 PM |
| 3/5 | Took two days of back-and-forth to get a return label. | 86115965Cancel subscription / Auto-replenish | Devonte Tromp |  Lily Raynor | Jul 16, 2025, 10:26 PM |
| 4/11 | Pricing has crept up and the value isn't there anymore. | 25134072Birthday gift not received | Devonte Tromp | Mr. Eliza Gerhold IV | Jul 5, 2025, 12:46 PM |
| 4/5 | Friendly chat, fixed the issue. Took two tries to get the right shipping label. | 17198647Missing samples in order | Devonte Tromp | Kaela Friesen | Jun 15, 2025, 4:03 PM |