Ethan Steuber
shanelle.cartwright3@gmail.com
Showing 1 - 15 of 15
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Helpful, but the hold music in the phone queue was rough. | 86587233Wholesale order question | Ethan Steuber |  Oscar O'Hara | May 2, 2026, 12:38 PM |
| 4/5 | Got my refund eventually. Communication could have been a touch clearer. | 58693495Address change after shipping | Ethan Steuber |  Faith Hilll | Mar 27, 2026, 1:02 PM |
| 5/5 | Color match through the app worked perfectly. Foundation is spot on. | 17256342App crashes at checkout | Ethan Steuber |  Mr. Lonie Hudson | Feb 11, 2026, 7:17 PM |
| 3/5 | Fine. The welcome bundle was less premium than I expected. | 29095795Refund not received | Ethan Steuber |  Kaela Friesen | Feb 11, 2026, 6:05 PM |
| 1/5 | Foundation arrived completely shattered and they offered 5 dollars store credit. | 06107782Birthday gift not received | Ethan Steuber |  Yazmin Jast | Jan 31, 2026, 10:07 PM |
| 5/5 | Loved the personalized note in my order. Small touch, big impact. | 69855674Loyalty points not posting | Ethan Steuber |  Jacklyn Dare | Jan 11, 2026, 6:14 AM |
| 1/5 | Worst process I've experienced in retail. Will not come back. | 45048067Foundation match help | Ethan Steuber |  Leonard Waters-Howell | Dec 13, 2025, 3:26 PM |
| 4/5 | Order arrived fine, agent was helpful when one product was missing. | 13330025Store experience feedback | Ethan Steuber |  Miss Amber Hintz Sr. | Nov 1, 2025, 2:18 AM |
| 4/5 | Resolved my question, just wish the app hadn't logged me out twice during the chat. | 84465859Question about product ingredients | Ethan Steuber |  Tommy Kuvalis | Oct 20, 2025, 6:38 AM |
| 5/5 | Resolved my issue and even taught me how to use the new app features. Excellent. | 09629014Allergic reaction concern | Ethan Steuber | Faith Hilll | Aug 9, 2025, 3:37 AM |
| 5/5 | First app open and I already feel like a VIP. Lovely. | 24557013Refund not received | Ethan Steuber | Kaela Friesen | Jul 11, 2025, 8:53 AM |
| 3/5 | Slow but eventually got there. Could have been a one-message fix. | 18334475Price match request | Ethan Steuber | Oscar O'Hara | Jul 8, 2025, 8:21 AM |
| 5/5 | Returned my serum no questions asked, refund hit my card the next day. | 56755884Store experience feedback | Ethan Steuber | Jacklyn Dare | Jul 1, 2025, 7:02 AM |
| 4/5 | Got there in the end. The chat went in circles for a bit. | 22623472BOPIS order cancelled at store | Ethan Steuber |  Ignatius Cummerata | Jun 29, 2025, 8:37 PM |
| 5/5 | Marie answered my question about which retinol to start with. Detailed, no pressure to upsell. | 07646095Where is my order? | Ethan Steuber | Ignatius Cummerata | Jun 22, 2025, 2:55 PM |