Ericka Schuppe
terrell.kessler-boyer@gmail.com
Showing 1 - 46 of 46
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 74667730 | Insider tier issue | Solved | Normal | Ericka Schuppe | — |  Tommy Kuvalis | Phone | — | 1h | ○Sent, no reply | — | — | — | May 20, 2026 | - |
| 66119788 | Gift card balance question | Solved | Normal | Ericka Schuppe | — |  Yazmin Jast | Chat | influencershipping | 8h | ○Sent, no reply | — | — | — | May 4, 2026 | - |
| 18316836 | Wrong shade sent | Solved | Normal | Ericka Schuppe | — |  Kip Schroeder IV | Chat | — | 1d | ○Sent, no reply | — | — | — | May 1, 2026 | - |
| 04894735 | Wrong shade sent | Solved | Normal | Ericka Schuppe | — |  Vilma Gusikowski | Social | refund | 5h | ⊘Not fired | — | — | — | May 1, 2026 | - |
| 24455179 | Gift card balance question | Pending | Normal | Ericka Schuppe | — |  Leonard Waters-Howell | Chat | gift-cardshippingloyalty | - | —Skipped | — | — | — | Apr 22, 2026 | - |
| 41714294 | Restock alert for backorder | Solved | Normal | Ericka Schuppe | — |  Garth Dooley | Chat | fragrance | 2d 21h | ○Sent, no reply | — | — | — | Apr 13, 2026 | - |
| 90764224 | Missing items in shipment | Pending | Low | Ericka Schuppe | — | Garth Dooley | Chat | refundwholesale | - | —Skipped | — | — | — | Apr 10, 2026 | - |
| 38753291 | Missing samples in order | Solved | High | Ericka Schuppe | — | Yazmin Jast | Phone | shade-matchwholesalesamples | 11h | ●Responded | 5/5 | — | — | Apr 9, 2026 | - |
| 47375188 | Allergic reaction concern | Solved | Low | Ericka Schuppe | — | Vilma Gusikowski | Chat | refund | 18h | ●Responded | 5/5 | — | — | Apr 8, 2026 | - |
| 50471391 | Cancel subscription / Auto-replenish | Pending | Normal | Ericka Schuppe | — |  Julie Hodkiewicz | — | - | —Skipped | — | — | — | Mar 20, 2026 | - | |
| 34930503 | Gift card balance question | Solved | Normal | Ericka Schuppe | — |  Dr. Mandy McLaughlin | influencerloyalty | 5h | ○Sent, no reply | — | — | — | Mar 20, 2026 | - | |
| 76530439 | Cancel subscription / Auto-replenish | Solved | Normal | Ericka Schuppe | — |  Steve O'Conner | Phone | loyaltyshippinginfluencer | 2h | ○Sent, no reply | — | — | — | Mar 6, 2026 | - |
| 66319505 | Allergic reaction concern | Open | Normal | Ericka Schuppe | — | Steve O'Conner | Social | loyalty | - | —Skipped | — | — | — | Feb 25, 2026 | - |
| 68561089 | Refund not received | Solved | Normal | Ericka Schuppe | — |  Mr. Skyla Trantow | Chat | influencer | 5h | ●Responded | 10/11 | — | — | Feb 24, 2026 | - |
| 06263907 | Item authenticity concern | Solved | Normal | Ericka Schuppe | — |  Chaz Renner | Chat | samplesshade-match | 6h | ●Responded | 7/11 | — | — | Feb 24, 2026 | - |
| 80490498 | Where is my order? | Closed | High | Ericka Schuppe | — |  Katrina Johns | Social | returns | 5h | ⊘Not fired | — | — | — | Feb 17, 2026 | Feb 21, 2026 |
| 49648129 | Influencer code not working | Solved | Normal | Ericka Schuppe | — | Mr. Skyla Trantow | influencershade-match | 3h | ○Sent, no reply | — | — | — | Feb 16, 2026 | - | |
| 81162057 | Influencer code not working | Solved | Urgent | Ericka Schuppe | — | Dr. Mandy McLaughlin | — | 9h | ○Sent, no reply | — | — | — | Feb 12, 2026 | - | |
| 69756060 | Loyalty points not posting | Solved | Low | Ericka Schuppe | — |  Miss Amber Hintz Sr. | returnsinfluencerloyalty | 2d 2h | ●Responded | 2/5 | — | — | Jan 21, 2026 | - | |
| 40299602 | Address change after shipping | Pending | High | Ericka Schuppe | — |  Amely Pacocha | Phone | — | - | —Skipped | — | — | — | Dec 31, 2025 | - |
| 22808085 | Discount code not working | Solved | High | Ericka Schuppe | — |  Mr. Cade Senger | samples | 18h | ⊘Not fired | — | — | — | Dec 30, 2025 | - | |
| 05882535 | Order arrived damaged | Closed | Normal | Ericka Schuppe | — | Yazmin Jast | shippingdamaged | 1h | ●Responded | 7/11 | — | — | Dec 26, 2025 | Dec 31, 2025 | |
| 50276149 | Restock alert for backorder | Solved | Normal | Ericka Schuppe | — | Vilma Gusikowski | loyaltyinfluencer | 2d 15h | ●Responded | 7/11 | — | — | Dec 25, 2025 | - | |
| 77633308 | Lost package follow-up | Pending | Normal | Ericka Schuppe | — | Garth Dooley | Phone | wholesale | - | —Skipped | — | — | — | Dec 19, 2025 | - |
| 95882575 | Influencer code not working | Solved | High | Ericka Schuppe | — |  Jacklyn Dare | shade-matchrefundshipping | 2h | ⊘Not fired | — | — | — | Dec 12, 2025 | - | |
| 43150241 | App crashes at checkout | Solved | Normal | Ericka Schuppe | — | Julie Hodkiewicz | Social | influencer | 2d 23h | ⊘Not fired | — | — | — | Nov 28, 2025 | - |
| 26487645 | Shipping cost question | Solved | Normal | Ericka Schuppe | — |  Oscar O'Hara | — | 1d 14h | ○Sent, no reply | — | — | — | Nov 15, 2025 | - | |
| 68860764 | Allergic reaction concern | Closed | Normal | Ericka Schuppe | — | Leonard Waters-Howell | damagedrefund | 4h | ●Responded | 4/5 | — | — | Nov 11, 2025 | Nov 18, 2025 | |
| 94349849 | Missing samples in order | Solved | High | Ericka Schuppe | — |  Mr. Eliza Gerhold IV | shade-matchreturnsdamaged | 1d | ⊘Not fired | — | — | — | Oct 9, 2025 | - | |
| 41579127 | Refund not received | Solved | Urgent | Ericka Schuppe | — | Steve O'Conner | damaged | 5h | ○Sent, no reply | — | — | — | Sep 20, 2025 | - | |
| 86607392 | Address change after shipping | Solved | Normal | Ericka Schuppe | — | Julie Hodkiewicz | Phone | gift-card | 3h | ○Sent, no reply | — | — | — | Sep 19, 2025 | - |
| 24562042 | Item authenticity concern | Solved | Normal | Ericka Schuppe | — | Leonard Waters-Howell | Chat | refund | 1d 23h | ○Sent, no reply | — | — | — | Sep 10, 2025 | - |
| 51353662 | Wrong shade sent | Solved | High | Ericka Schuppe | — | Steve O'Conner | vip | 6h | ○Sent, no reply | — | — | — | Sep 5, 2025 | - | |
| 82013203 | Wholesale order question | Closed | Normal | Ericka Schuppe | — | Garth Dooley | Chat | damaged | 8d 21h | ○Sent, no reply | — | — | — | Sep 1, 2025 | Sep 17, 2025 |
| 75939318 | BOPIS pickup not ready | Solved | Normal | Ericka Schuppe | — | Yazmin Jast | Chat | fragranceinfluencershipping | 1d 5h | ○Sent, no reply | — | — | — | Aug 14, 2025 | - |
| 90238051 | Item authenticity concern | Solved | Normal | Ericka Schuppe | — | Vilma Gusikowski | samples | 1d 16h | ●Responded | 4/5 | — | — | Aug 13, 2025 | - | |
| 74511750 | Cancel subscription / Auto-replenish | Pending | Low | Ericka Schuppe | — | Julie Hodkiewicz | Chat | — | - | —Skipped | — | — | — | Jul 25, 2025 | - |
| 74867000 | Influencer code not working | Solved | Low | Ericka Schuppe | — |  Ignatius Cummerata | gift-cardsamples | 1d 17h | ⊘Not fired | — | — | — | Jul 22, 2025 | - | |
| 70768183 | Klarna / Afterpay split issue | Closed | Low | Ericka Schuppe | — | Ignatius Cummerata | shade-match | 2h | ○Sent, no reply | — | — | — | Jul 18, 2025 | Jul 21, 2025 | |
| 60503505 | Store experience feedback | Solved | Normal | Ericka Schuppe | — | Chaz Renner | influencervipdamaged | 2h | ○Sent, no reply | — | — | — | Jul 9, 2025 | - | |
| 93755761 | Missing items in shipment | Solved | Normal | Ericka Schuppe | — | Mr. Skyla Trantow | shade-matchvip | 3h | ○Sent, no reply | — | — | — | Jul 6, 2025 | - | |
| 10786861 | Missing samples in order | Solved | Normal | Ericka Schuppe | — | Katrina Johns | — | 3d 15h | ○Sent, no reply | — | — | — | Jun 30, 2025 | - | |
| 64467006 | Birthday gift not received | Solved | Normal | Ericka Schuppe | — | Mr. Cade Senger | vipreturnsbopis | 1h | ●Responded | 5/5 | — | — | Jun 21, 2025 | - | |
| 66092712 | Foundation match help | Solved | Normal | Ericka Schuppe | — | Vilma Gusikowski | samples | 6d 22h | ○Sent, no reply | — | — | — | Jun 6, 2025 | - | |
| 06237885 | Lost package follow-up | Solved | Normal | Ericka Schuppe | — | Amely Pacocha | wholesalefragrancesamples | 2d 13h | ●Responded | 4/5 | — | — | Jun 4, 2025 | - | |
| 68340587 | Wholesale order question | Open | Normal | Ericka Schuppe | — | Mr. Cade Senger | bopisfragrance | - | —Skipped | — | — | — | May 29, 2025 | - |